Centerstone Property Management

I went to see a studio in Noe Valley that was shown to me by Joe Cruz. Visit went great, I was given an application, told it was first-​come-​first-​serve and that I was first in line. Joe told me he didn’t like «the squeeze» and putting pressure on people, even said that I’d be able to move in before my lease kicked in. He gave me the impression that the place was basically mine if my application didn’t have any problems. I told him that I could fill out the application right there, he said I could do that or scan and send it to him later.
After visiting, I was excited about the place so I went back to my car and filled out the application right away. Called Joe, he came right back to pick it up from me. We shook hands and I left.
Two days later I call after not hearing back. Joe says they gave the apartment to another woman who visited after me but *technically* handed in the application before me (I guess because she stayed there and filled it out). This is despite being explicitly told that I was first in line and it was first-​come-​first-​serve. Joe tells me over the phone that that’s «how it is» and that it’s not his fault because he didn’t make the choice himself.
If I had been told clearly how their process works, I would have filled out an application right there, in the room, like I offered to do while visiting. I should not have trusted Joe Cruz’s casual demeanor or any of the explicit statements he said about my being first in line. I guess it was also too much to expect a call to tell me they had chosen someone else. I’m not leaving one star because I did not get the place (I’ll blame that on my own naiveté), but because I expect property managers to be, at the very least, honest and respectful in how they conduct their business.

I don’t rent from them, but my neighbors do. I can say that Lonnie is one of the most despicable property management agents I’ve talked to. He seems to enjoy bad-​mouthing his renters behind their backs, which doesn’t say much about him as a person.

Cute building. My studio is far nicer than what I’ve seen elsewhere in the city. When i came to look at the building, Ron, the landlord gave me a tour of the neighborhood. Fresh paint upon moving in. My heater broke and it was replaced with a new one while I was at work. My neighbors are obnoxiously loud. Sounds like they rearrange the furniture every night! I told the company, and they handled it so I didn’t have to confront them on my own.

My landlord always gets back to me, and is far better than the last one.
They seem to have a lot of property — only thing that sucks is that they’re not available on the weekends. And when your hot water disappears, that’s tough to accept!

Lonnie has been extremely helpful for the past few years. Centerstone has been very quick to respond to repair requests too.

Professional, efficient, timely, prompt response with solutions for problems.
Oh and courteous.
What more could you ask for in a property management company.
In my experience I was able to check out the keys, take a look and come back no open house nightmare to deal with.
I singed my lease and call Lonnie when I need something and he is very professional. and prompt.

Joe Cruz is the rudest property manager I have ever encountered. I called him numerous times to rent an apartment only to be stonewalled. I was only able to get him on the phone, (48 hours later) by calling his assistant. I sent my application in and he didn’t even bother to read it. I found out he already had someone in mind and he had rented the property because the apt manager called me. Joe then told me his time is short and was trying to get off the phone when I was trying to ask him about other properties. If you are looking to rent in the city do not go to him.