Charles Henry Company

I recently took my car here to have some body work done. My car was vandalized a while back and it needed to be repainted and have some dents taken out. These guys were super friendly and did an absolutely fantastic job. They actually did a little bit more than they were supposed to simply because I was a past customer and they wanted to really make my car the good. What I really appreciated was that when I went to pick up my car last Friday evening, my insurance company had not recorded that my deductible was already paid and the check they had sent to Charles Henry & Co. was short. I was told by David that they usually cannot release the car to the customer until the bill is paid in full. However, since it was apparently an error made by my insurance company he let me take my car home anyway and said we could straighten it all out later (that is, after he spoke to someone from my insurance company on the phone). I thought this was great customer service! I would highly recommend this place.

If you want great service and an auto body shop that cares then Charles Henry is the place for you! David, Vee and their team are amazing… They were able to take my car over the holidays and fix it in a timely manner. Better than any other shop and they use the right materials. The other shops I’ve been to take short cuts… I picked up my car at the end of the year and alas 1 week later I was hit again… Had an issue with the other drivers ins company and when I called Charles Henry to cancel my appt, they had received noticed I wouldn’t be covered. They were understanding and compassionate and offered to help me with my car. They are creative in the repairs so it won’t cost an arm and a leg… Charles Henry is certified by many insurance companies which is a bonus because my ins Liberty Mutual will grantee the work done at Charles Henry… In my eyes that’s a win-​win situation… Need repairs take your car to Charles Henry first!

I can’t say enough about Vee and his team. I’ve had my vespa for exactly a year now (shout out to my crew at vespa SF!) and was recommended to Charles Henry for a couple minor things (thanks Pete).
In all my years of being a car owner, I’ve never felt so taken care of at an auto repair shop. Vee shows a level of customer service and care for even the tiniest of details. One of my Vespa decals started to come off and he helped me get a new one on in seconds. I also had a light pop off and not only did he stick that thing back on, but he showed me how to fix it on my own incase it ever happens again.
So happy with this team! I won’t take my vespa anywhere else and would highly recommend Charles Henry to all my vespa peeps.

Vee and his team were incredibly accommodating, friendly, and helpful. I had a couple of appointments crop up last minute that required me to bump when I’d bring in my Vespa, and they were understanding and able to reschedule with me no problem.
I was impressed with their knowledge of Vespas, and explaining to me exactly what an insurance claim would look like (since this was my first claim on a vehicle, I was in the dark on the whole matter, and they walked me through everything).
They worked quickly and efficiently to get me all squared away with my insurance. I’d never take my bike anywhere else!

My poor ST was an unfortunate casualty in an accident. Fortunately the parties involved left their insurance information, and I was fortunate enough to have chosen Charles Henry to repair my car. The damage ended up being pretty significant – body and mechanical damage. Vee was extremely professional, courteous, and thorough throughout the entire process. I received text messages with updates on progress. The end result was just beautiful. My car looks brand-​new! I am grateful to the staff for the excellent service and attention to detail. Thank you for making the best outcome for such a traumatic situation. I will definitely recommend this shop to anyone who needs autobody services.

Vee was great. Gave me an estimate, took pics and sent it in to insurance on the house. Great, friendly, knowledgeable service. Would highly recommend if you need any work done.
Thanks Vee!

Did not have work done here because: inflated repair estimate AND RUDE EMPLOYEES (except for receptionist TARA) Recommended by Liberty Mutual Insurance.
Corner fender of Nissan Murano was pulled about 10 inches from car. Estimator, David Ammons, took a walk around tour, took photos and did not go underneath car (like most auto body shops). Recommended fender repair, not replacement,(good), replacement of UNDAMAGED headlight, $ 304 and $ 117 cost of UNNECESSARY Fender repaint. tOTAL ESTIMATE TO REPAIR: $ 1409.05 including 12 hrs of labor. He would not give me the estimate on the spot but emailed to me and directly to insurance company. Ins Co. immediately sent check without a question.
Subsequently, when I called estimator, David Ammons, for a new issue, he didn’t return my call for 4 days after i LEFT messages on his cell and at the office. He was not apologetic, didn’t care. I said their customer service was terrible. HE WAS SORRY i FELT THAT WAY. and he «didn’t need to apologize».
A subsequent estimate was substantially less and did not require a new headlight or painting. It was fixed in 15 minutes. No insurance claim needed
THEY ARE SCAMMING YOU AND YOUR INSURANCE COMPANIES.
NOT A MEMBER OF BBB. BEWARE.

I had a lovely five-​star experience with Charles Henry. Granted, I only came here because my poor Lola (7 yr old Nissan Versa) was parked and just minding her own business when she was mercilessly attacked by an erratic drugged-​up driver. Not a good day. However, the people at both State Farm and Charles Henry made the repair process quick and painless.
The day of the accident, I immediately called my car insurance to report the claim. State Farm handled it with ease and empathy and referred me to several auto repair shops. I chose to go with Charles Henry based on Unilocal reviews. The next morning, I had already received a call from them asking when I could bring Lola in for an estimate — no effort on my part at all! Just like that, I had an appointment set for the next day. Vee was so personable and accommodating and let me leave her there just to be safe, since I was already driving on a spare when I brought her in. These guys understand what a heartbreaking ordeal this can be, and handled it as such.
Since it was my first time dropping my car off at an auto shop, I wasn’t sure if I was supposed to take my car info and random stuff in my dashboard. So I decided to ask Vee.
Me, pointing to the dashboard: «Is it okay if I leave my…»
Vee: «Your Hello Kitty doll in the cup holder? Of course!»
And with that, I knew my Lola was in good hands. (Yes, he also clarified that my car info was safe in the dash.)
I was given a rough estimate of a 7 – 10 day turnaround. It actually took a little over 2 weeks, but I had initially expected it to be even longer. In fact, I didn’t even notice the time that went by. While my car was in the shop, I had gotten 3 voicemails from Vee and 6 text messages informing me of their progress. They work directly with State Farm regarding the estimate and coverage info, which made my life much easier.
When I finally picked her up, she was as good as new! I could easily tell that the mechanics at this shop really take pride in their work. She was spotless, the pearly blue paint matched seamlessly, and on top of that, they saved my old Hawaii registration sticker for me because they thought it’d be sentimental. So thoughtful!
The only obvious difference is that the hubcaps in the front and rear are mismatched — no fault on their end. They tried their best to restore her parts to factory condition, but the hubcaps had already been replaced by cheap replicas once before. They offered to switch it up so that the caps on each side matched, but I declined. I think it adds character. The right side blinker also clicks like crazy when activated but it’s something I could get used to.
Overall, I enjoyed my experience with Charles Henry (despite the unlucky circumstances) and would recommend them to anyone needing a good quality fix.

I was hit on the freeway about 2 months in my BRAND NEW Nissan Rogue. I still had dealership plates on it, so as you could imagine I was very skeptical about quality repairs on a brand new vehicle. Vee and his team stepped up to the plate! While there were some major time delays due to limited access to the parts for such a new vehicle, and the insurance company dragging their feet, Vee did everything they could to get my car back in near new condition.
Nissan sent them the wrong model type lettering for the back, and even though I wish they would have caught it from the beginning, after I called, they reordered the correct model and had me in and out in less than 10 minutes. Pretty painless considering the rest of the process.
Hopefully I’m never back, but should the occasion arise I wouldn’t go anywhere else.

I was referred here by a good friend
My experience was stellar which I expected given their Unilocal reviews. Quality of work was excellent and their staff was awesome
Vee, the manager was professional, friendly and gave me regular updates throughout the repair process.
Sarah in the office was super friendly and cheerful. Refreshing to have friendly staff that actually care about you and not treat you like the next customer in line.
I highly recommend them for collision repair and I hope not to see them soon as you never want to be a regular customer at a body shop!

After someone keyed my entire car, Vee and his team made my car look brand new again! He worked with my insurance to make sure they covered everything that needed to be done. The staff kept me informed of progress and was very professional. They did an amazing job!!! I’d recommend them to everyone!

I could not more highly recommend Vee and the entire team at Charles Henry.
They are fast, professional, honest, transparent, provide the highest quality work, and — most refreshingly — are a joy to interact with.
They’ve done work for me on a late model BMW Sedan and brand new Ford Explorer and in both cases the end product was good as new.
Hands down the best Body Shop I’ve dealt with (regrettably, I’ve seen a few).

I have had my brand new scooter in the shop three times in the last four months. Cars have hit it and general vandalism. I have been so frustrated with having to get my scooter fixed so much but dealing with Charles Henry Company has made the process much smoother. David is thoughtful and on top of it. I feel like my scooter is in good hands and he makes the process seamless.

I’ve been taking my vehicles to Charles Henry for years The people that work there are personable and professional. Their work is superb. They’ve done little adjustments for me, at no charge. I wouldn’t go anywhere else and I’d recommend them to anyone who needed a reliable and trustworthy body shop.

I brought my car here after I accidentally hit a stantion backing into my parking spot. I would say the initial communication was not what I would consider to be the best but at the end of the day, my advisor put the petal to the metal and had my car done earlier than expected. When I got it back, not only was the final product outstanding but they had washed, detailed and vacuumed the inside. I would say if you want top notch body work, this is the place to take your car. If I ever needed a body shop I would bring my car back without hesitation.

Vee is da maan!
My sassy rav4 was hit while parked on the street. I was really upset about big dent in the bumper. Based on my insurance agent’s recommendation, I called Vee to schedule an appointment for estimate. He asked me to just swing by at my convenience as it was not going to take too long for an estimate. You wouldn’t ordinarily find that in other mechanic shop, trust me.
So, Vee gave me an estimate on replacing the bumper, but he also suggested he could restructure the dent and my car will look just as good as new (except for the minor scratches caused by the hit impact). Guess for how much — NOTHING; yes you heard it right ABSOLUTELY FREE. That was an INSTANT SAVING OF 1300 DOLLARS. What an honest person! And not just that, he also kindly offered to keep my car overnight since it was not possible for me come get the car same day after the repair.
Hard to find a genuinely kind and honest professional like Vee. 5 million stars to you Vee!

About six months ago, I went abroad on a trip only to return to witness the horror of my precious sweet Vespa laying damaged on the cold, hard street. As a neighbor would attest, Lolita had been knocked over twice, from each side, by callous cars driven by cruel, oblivious individuals whose names will forever be cursed by the scooter deities. Mirrors twisted, front dented with scrapes on both sides, with both brake handle bulbs broken off — she was a sore sight for sad eyes. Even the raised storage case was scratched, the b*stards!
Anyway, one of them left her number and actually agreed to step up to what damage she did. I called Pete over at SF Vespa and he immediately introduced me to Vee, the GM at Charles Henry. Vee responded immediately, and invited me to come by as soon as I could for a quote.
Vee and his team did an amazing job from start to finish. He drew up the assessment and walked me through each detail, including what would be cosmetic and not worth it given SF street and parking conditions. He and his team dealt with the insurance inspection, repaired everything to pristine condition and even stored my scooter extra days at no cost since I was traveling for work. The entire time he was extremely friendly, prompt, and efficient.
I am so glad I trusted Vee and Charles Henry with my beautiful baby scoot. She has never looked better*! Thank you so much, guys!

I got into a pretty bad accident a couple months back and my uncle referred me to the folks at Charles Henry. Check out the photo I posted of my Fiat 500 Abarth… I think the work speaks for itself. These guys did an amazing job, and I couldn’t be happier.
Vee is great to work with! As the other reviews have mentioned, he’s professional, honest, accommodating, and timely. The best part of my experience was that I didn’t have to be at the shop once, and I never met Vee in person. Due to extenuating circumstances, I had to make arrangements to have the car towed to the shop, and trust that the job would be done. I’m glad that I took the chance, because my Fiat came back looking better than ever. The whole process took a little over a month, but during that time, Vee made sure to keep me updated on progress. When I would check in, he always got back to me in a timely manner. When the car was done, he made arrangements to have it towed back to my place.
The whole process was seamless, and I definitely would recommend Charles Henry to everyone out there. Make sure to ask for Vee!

Charles Henry does great work. Someone opened their door into my car as I drove by, and the entire right side of my car got torn up. State Farm recommended this place because it was close to my house, so I took it in. They accept appointments starting super early, so I was able to take it in for the evaluation around 7:30 before work.
They originally estimated that it would take 10 – 15 business days, but I got the car back in 9. The guy that handled my claim, David, was very informative and gave me updates throughout the whole process. They washed it and vacuumed the inside, and I drove away with half of a brand new car.
Then, six days later… you guessed it. I got rear ended while I was parked. It was minor damage, but the girl was freaking out because her mom would kill her if their insurance rates went up because of this. So Charles Henry worked with the girl and her insurance company to split the cost so that their rates wouldn’t go up. The car was in and out in three days. Again, it looked like new. Now I have a brand new bumper and a brand new entire right side. I’d like to have the whole car look that nice, but no more accidents please.

Vee, Vee, Vee… Love him:)
Fantastic, honest and incredibly professional.
Fixed my mirror, fixed my dings and dents and washed my car:) what more can I ask for???
Honestly, best body shop experience ever.
AGAIN I REPEAT… Love u Vee.