Charter Pros

Charter Pros did exactly what they said they would. The bus was clean, on the older side, but had the AC running which was a nice touch.
1. They were prompt for our pick-​ups (even a couple minutes early which was comforting)
2. Our driver was safe, and had his own GPS (helpful)
3. We stayed on schedule per our itinerary
This was an event for UC Berkeley and we emphasized before hand that it was crucial this goes according to plan. There were a lot of VIPs riding the charter bus to this event.
All in all, I was pleased with their service especially Nino, their Office Manager. Our driver could have been friendlier, but I appreciated his focus in making sure we arrived on time. I would use this company again and would recommend it to anyone needing a charter bus.

There was absolutely nothing «pro» about this company. 4 buses were supposed take our senior class to Disneyland for a Grad Nite trip from Ripon. Once the buses arrived at 545 a.m. at school they were inspected to make sure they were ok to carry students. Only 2 out of 4 buses passed the inspection. The driver of the first bus was not certified to transport students and the second bus’s license plate # did not match the number on the registration. We were planned to leave at around 6 a.m. After contacting the company they sent another bus which arrived at 11 a.m. This bus also did not end up passing inspection because it had a broken lug nut. After 5 hours of being delayed we finally left to Disneyland. The drivers of the 2 buses who did pass inspection were not professional at all. They talked through their headsets to one another and not one student felt safe. Finally arriving in Anaheim, the drivers of both buses circled around Disneyland two or three times delaying our trip even more. When it was time to leave Disneyland at 2 a.m. because Grad Nite had come to an end, we arrived at the buses and found out that we would not be leaving until 6 a.m. because the drivers were asleep. So from 230 a.m. til 6 a.m. high school seniors were stuck in a hot, smelly, dirty bus and we were only in the bus because a girl busted the door of the bus open. Thankfully we made it back alive but our trip mostly consisted on terrible buses. Overall this was most likely one of the worst experiences of my life.

We hired Creatours/​Charter Pros for our San Francisco wedding transportation and it was one of the few regrets from the weekend.
Their large charter buses (2 for guests) and limo bus (bridal party) were nice and their prices seemed right, but they surely didn’t seem to have much experience driving the streets of San Francisco. Our bridal party was 30 minutes late to our 1 hour chapel rehearsal because no one bothered to map the route in advance. The driver just planned to use his mobile phone Google maps, and when it wasn’t working, I the bride had to come up front and navigate from my own phone. He missed an exit and almost took us over the Golden Gate Bridge! It was a total joke, and we of course registered with Nino (the manager) that that kind of thing can’t possibly happen the day of the wedding. So they hired a «Navigator» to help our bridal party get to photography locations, but again hadn’t mapped it out completely so realized too late that they weren’t going to be able to fit the bus where we needed it to be. We struggled with nearly every leg of the trip (both guest buses and bridal party) and have plenty of equally «funny» stories from the bus adventures.
Long story short: if they were true professionals they would have mapped everything to every last detail, especially if they didn’t know their way around the streets of San Francisco with large charter buses.

TERRIBLE experience with Charter Pros recently. In summary — unprofessional and scary. Our bus driver was completely unprofessional and didn’t have directions to our destination. When asked about directions, he said he didn’t get any, so I navigated him to the destination while he talked on his cell phone periodically. Yes, he was on his cell phone while driving. He was driving recklessly with over 50 people on the bus. After I called the manager about the situation, the driver began to use his cell phone as a GPS, nonetheless the ride was far from safe. In conclusion, my organization will not use this company again. Low prices aren’t worth our safety.

I wouldn’t even give this company one star. It is bad enough we have to worry about bus trips in foreign countries. But in our own back yard. Agroup of 40 chartered this bus company to have a great day at Thunder Valley Casino. The drivers took our money up front, $ 25 per person. Then about half way to the casino from the Okland area, the driver pulled over and demanded an additional $ 350 cleaning deposit, then and there or he wasn’t going to move. Sounds like extortion to me. I will definatley go back to the company we used before. This place was based out of Oakland, CA. 9920 Medford Ave.

These busses were old, run down, and dirty. We took this company two ways on out approximately 4 hour bus ride. Both the busses were extremely dirty. There were stains over the floor, walls, and ceiling. Many parts of the busses rattled and were held together by duct tape. This was true for both the busses we were on.
The busses were also filthy. If you hit the seat dust would come flying up into the air. It was disgusting.
The busses were loud and broken, and definitely not charter pro. In the first buss we had the window rattles the whole time and we had troubles getting our shade to work, and many of the shades were dirty and discolored. In the second bus, the headrests were ripped. Many seats in the bus did not match, it looked like they took random seats out of an old bus junkyard. Both the busses had lots of duct tape holding the arm rests and holding things to the ceiling. Not vary safe.
In all, the busses were filthy, old, and needed a lot of maintenance.