Chase Bank

They get all the little things wrong. The latest is for over a month you can’t access the ATM inside off hours because the card reader doesn’t work to open the door.

What a joke! I have gone in twice to add somebody on my account. They can’t help me. First time they were short staffed. Today I went in and the bank states they close at 6. I arrived at 4:30 and waited till 5pm for the lady to come out and tell me she was going home. They are extremely rude and clearly don’t care about customer service. The manager was even in the area when she told me she was going home and did nothing about it.

The two times I’ve gone into this bank for help, I always get the sense that the tellers are trying to assess my financial situation. I came in once with my security deposit and the woman asked me if it was my paycheck (none of your business), and the second time I came in to ask about how to set up automatic payments for my rent, and the woman asked me how much it was… again I don’t think it’s necessary to ask. Overall, I feel like they size up their clients. I never got this feeling from other Chase Banks (Polk street, Noe Valley, or in Emeryville).

I’m giving 1 star for the teller who ACTUALLY helped me, the acting manager was a total jerk. I tried to deposit cash into someone else’s account, and instead of telling me that’s not possible (which is absurd, btw) and giving me other options, the small, snarky guy (name starts with an L) was an a-​hole, the absolute opposite of good customer service. My bank (Wells Fargo, far superior) had to CALL him to get approval and when I came back he wouldn’t even come out to help me, he had another teller do it. She was great and super helpful. This took place the morning of 6/​27, and I will be SURE to never bank with Chase or step foot in this location again.

Opened up a savings account here recently and the lady helping me out was very friendly and outgoing. Though she worked a bit slow, my mother got impatient because we had somewhere to go after. Didn’t think for it to be over 45 minutes just to open a savings, but the service was still good! I even got to change my regular debit card to a Disney one ^_​^ Since it’s the closest bank to me, I will be coming here often.

Since I started working in San Francisco in April 2012, I have used this Chase because it is a few blocks from my job. The staff here are really nice and go out of their way to help you. There is usually someone passing through the lobby looking to make sure people are banking with ease. I traveled abroad recently, and ordered foreign money here (Euros) which I didn’t know I could do! I randomly asked one of the personal bankers, thinking this was a stupid question, and he said yes! This is a great option since once you leave the US, you get charged commission by money changing kiosks unless you change a lot of currency at once. After my trip, I brought back what I didn’t spend to one of the tellers, and easily deposited the dollar value back into my account. Unfortunately you cannot deposit coins, even though I have $ 15 worth, so keep that in mind.

Some of you may be thinking: «great, another corporate giant invading Fillmore…» I somewhat agree, but also can’t help but rejoice in the fact that I no longer have to go to the Marina or Polk Street to make a deposit during the weekend. To each their own I guess.
Chase Bank continues to open up branches all over the CIty, and the latest one is in the heart of Upper FIllmore. After-​hours ATM on-​site, multiple teller windows, and friendly personal bankers. No safety deposit boxes though FYI (space not large enough per employees). Walked in there to check out the space the day after they opened (I wanted to see the product of all that construction) and was greeted warmly and offered water/​coffee. Good start Chase!
Parklet (across the street, in front of Delphina) included.