Chase Bank

Need a money order? Chase is NOT the place to go. I am a Chase customer and yet they charge $ 5 if you need a money order. Meanwhile, CVS up the street charges .99 cents!!! I mentioned this to Chase but they can care less because they are just another money-​hungry corporation.
In short– Never go to chase for a money order when CVS up the street charges .99 cents. .99 cents!!!

I jus gotta say there was a very friendly atmosphere once I stepped in the door. The security guard greeted me and there was only one person in line and one of the staff had approached to help me. Her name was Wanda and she went out of her way to help me with my deposit and also to educate me on new updated features of the chase app. She could’ve helped me more by re accessing my chase app information back to my phone however time did not allow as I had a barbers appointment to get to. Thanks Wanda and thank you Chase for your excellent staff present at all times.

This location was built by Home Savings and Loan in the mid 60s. They built huge imposing branches with pale granite facades. I thought they were hideous when I was a child.
I’ve driven by zillions of times since it is at Lombard and Van Ness. Today was my first visit to this branch and I was blown away by the interior. It’s a huge branch.
It has murals and stained glass depicting California history that are really unlike anything I’ve seen outside of a church, museum or public monument. Unfortunately, the guard came over when I started to take a picture. I guess no photos are allowed for security reasons.
It was so quiet on a Monday at noon. I could actually imagine meditating here. Bank employees are very nice. And it has free parking and bus stops nearby.

Honestly, I never thought I would have to write a review for a bank, I personally love chase as I have many accounts with them myself. However, there is this one young Asian female teller who just tried her best to give me a hard time. This is the second time she’s helped me, I needed change for a simple $ 100, and she basically tried to refuse to do her job.
After 5 mins of her going on about how she is not supposed to be giving me the change for business use, I said fine I have an account give it to me as personal and she finally says «only this once» lol. No you’re not doing me any favors, you’re just doing what you’re paid to do.
Right after I left, I rung up my friend who is a manager at one of the chase branches and asked him about the change «policy,» guess what… If it’s under $ 200, you don’t even need an account with them, whether it’s for business or personal use!
I’m thinking she thinks her job is to make other people’s lives harder, try to do your job better, or maybe get retrained.
And no she seriously deserves 0 stars, only reason why I put two is because of the nice gentleman who’s helped me all the other times without giving me any problems with great customer service; he deserves the 5 stars.

QuickPay is one of the worst designed experiences ever, especially if you dont have a chase account. If you forget your password you effectively have to create a new account and orphan the old one. Horrid!

I have been a customer of Chase for maybe less than a year or so and I don’t regularly go into any of the branches. I do all of my banking online and I just wanted to commend Chase on their excellent customer service, they are always extremely cooperative and very prompt. I left Bank of the West after many years and was so fed up, it has been such a great relief to feel that I am dealing with a bank that actually values me as a customer. Nice work Chase!

Very helpful when I needed to set-​up a new account.

I came to Chase via WAMU and have been reasonably satisfied with their services and charges so far, but this is a BIG, Wall Street bank that has more allegiance to its top management, then shareholders rather than depositors and customers. I don’t believe anyone, and I mean anyone, deserves more than $ 10,000,000.00 per year in compensation for doing their job. Chase is convenient, employees that I deal with in several States and Cities are well trained and professional. They have plenty of branches and ATM’s and just about every ‘banking product’ available anywhere. I am planning on leaving them if they follow Bank of America in squeezing consumers for another $ 5.00 per month to use their debit card to access my, MY cash that I entrust to them.
I don’t trust, respect or believe American banking has any interest in customer service and is so entrenched in buying their way with Congress that they feel exempted from even communicating their business model and strategy to their customers. Politicians and all the lobbyists who get their start as administrative assistants for chump change all laugh their way to riches because they’ve become owners and manipulators of the system and eliminated regulation and responsibility from their business horizons. It’s nice business if you can get, so get it you can, and you can if you agree to screw the American public.

I haven’t had to wait here for anything ever. There are seldom lines and it seems to be only busy enough where I wait only a few minutes, if ever. The inside looks like an old church (or so my friend says), but it looks good to me! and it’s in a pretty convenient area as well.

Big pro is lots of free parking — an outdoor lot, and an underground one. The 47 also has a stop just outside.
The staff are friendly and helpful, and the building itself is beautiful inside with huge stained glass, and a nice mural.
Haven’t seen a long line here either!

This is one of my favorite branches. Everyone here is really friendly. The branch looks really nice and there is rarely ever a line!

I like this branch, it’s pretty cool. I was feeling the stained glass and all that old school European kinda architecture. A big ass plus for the parking lot.
Same for the one on Chestnut, I noticed that Wamu around here still have the old teller booths. Ones in LA changed maybe 4 years ago to more individual station type teller desks.
The staff here are very polite, classy and professional. Pig up to John T is he still works here.

This is quite possibly the only WaMu branch in this area with no long teller lines and lots of free parking for everyone. There are two huge parking lots and the people are super-​nice. I know this because
I used to work there :)

Pros: parking is a snap with the underground lot, staff is friendly and helpful, WaMu in general is a pretty okay place to bank, and best of all, they no longer seem to employ the super-​creepy security guard who used to give me the eye. Not the eye in the sense of, «oh, I’m going to make sure you’re not up to anything shifty,» which I definitely could have dealt with, more of a «I’m going to skullf*ck your severed head while I watch The Price is Right» kind of look. Seriously, I wouldn’t even make eye contact with him. He also once stood behind my car as I was backing it out of its space, I suppose in an attempt to try and help me, but a) I’m perfectly capable of putting a car in reverse, thanks, b) my ability to back up is hindered by your insistence on remaining 1 inch behind my bumper, and c) please don’t kill me in the underground parking lot.
The only thing that bugs me is the «pre-​approved» offers that they always have to tell me about that I usually consequently get rejected from. No need for the blow to the ego, people. I know I’m poor.

I usually hate going to the bank but this branch is one of the best I’ve been to in the city. The girl who helped me was really nice and there’s parking in the basement.