Chase Bank

One teller window open at lunch hour I dunno what to say wait time was bad very disappointing however the teller wise nice but I am rating them on the overall experience 5 for the teller but actually 2 for the branch

This is my usual go to bank. It’s super close to my work so I can go before or just pop over quickly. 4 ATM ‘s inside you usually don’t have to wait too long. The staff are here are very nice I’ve seen most of them they are always friendly and professional. Also if you need foreign currency you can either order it or they may have some in hand. If you have any questions they will have you sit down with someone to help you. Very good customer service !

The staff is really nice and helpful but pretty slow. When there is a line I would expect them to have a little more pep in their step especially because they’re in the financial district and people are generally in a hurry, just as I was.

5 stars for Kayla and Melanie!
Recently, I’ve had to get some assistance for several fairly complicated transactions. Buying a home abroad is complicated enough; wiring money in a different currency at a coordinated time for a remote closing can be even more stressful.
While in Croatia, I was able to connect with Melanie within mere minutes for her assistance with a wire transfer in foreign currency that I needed fast to get to pre-​contract phase. And now that I’m back in SF and dealing with folks 9 hours ahead of me, coordinating all the small but important details can be a pain — however, Kayla has helped make all the financials go smoothly and even does it with a smile. She took almost 30 minutes out of her busy day to help me get a lock on the best possible exchange rate. I fared much better than expected!
I’ve been banking with Chase for some time now, and while their checking and savings products suit my needs, I’m obsessed with their Chase Sapphire Preferred card. It’s the best credit card out there (imo) for people who love to travel as you earn 2x points on all dining and travel-​related expenses which I then transfer over as miles (1:1 ratio) to my United Airlines account. Two free roundtrip tickets to Europe in one year = not too shabby!
This branch rocks. I think I’ll be sticking with Chase for awhile :)

What makes this location great is the manager behind it. Tony Roldan is a great manager… he has helped me beyond the call of duty on my accounts, is a very good listener, and is a pleasure to work with. Where other people might say no, he always tries to find the yes in delivering a great experience.
Thank you Tony…

The staff were very friendly and helpful. The location is very convenient and also very clean and pretty. They attended me right away, quickly and efficiently. Also they have water, coffee, and candy lollipops for us to take :)

Kayla did an amazing job. We were very satisfied with her sense of humor and attention to detail towards our accounts. I highly recommend her when you need a chase banker! 5 stars! Very satisfied

I wish all Chase Banks have a vestibule, such as this one, for ATM transactions (deposit, withdrawal, checking balances, etc.). I have been to this bank several weeks ago. The service was quick and the tellers helpful.
Earlier today, I had to do a pit stop at the ATM machine because my Clipper card was low on funds and I needed «cashola» (20 dollas, as this song is dedicated to the machine…“can ya lend me 20 dollas until I get my check next week”…lol).
The bank is in a convenient location for my business dealings — Sprint (cell phone bill), AT&T (landline bill), Walgreens is a few doors away (for adding funds to my Clipper Card), Muni buses (5, 38) to the Transbay Terminal.

I’m only giving 5 stars because of Ashliya (not sure if I got the name right). She was very courteous, attentive and even brought me tea after she offered a drink as i was sitting down one of the seats. It was a simple act, but after that it really hit me that I should really bank with Chase. Lol
Also, I was looking for my account number and she went ahead and courteously told me that one of the tellers can find it for me. Perhaps a bit personable in ways that I don’t even expect or demand. Great!

I do not bank with Chase, but I frequent this Chase branch to drop off deposits. The customer service here is great.
There is usually no wait, but if there is, an associate will come over to thank you for your patience and let you know that a teller will be with you shortly. The tellers are always very friendly and usually offer you some lollipops :)

Coolest chase ATM ever. It’s like a huge ipad and it distributes money in any form I’m 1s 5s whatever you want. The best part is that you can choose any amount to withdraw! Welcome to the new world :) great location right in union square

This Chase location is great. There is never a long line, even during lunch hours, and the staff is super friendly. Every time I have to come into the branch I leave with a smile on my face.
I’ve even considered depositing my checks in person instead of the ATM just so I can have an interaction with them. And that’s saying a lot.

Who would’ve thought that a Chase bank branch would be on the coveted list of businesses that insight the feeling when cracking the door open upon exit of «Eff, that was so good, I have to share the experience on Unilocal» ?
I’ve been coming to this branch for over three years now, and now about once a month or so for the past year. And, recently, because the customer service in here is so genuine, steadfast and useful, I opt to walk through these doors instead of attempting to search the site or call someone.
Maybe it’s that people don’t go inside bank branches all that often any longer and they’re just so thankful to see a casual, happy person that I’m adorned with utter fucking joy from their staff.
The major caveat to all this… is that I really can’t stand what Chase does with my money. I know all about the crimes they’ve caused, and the wrongs they’re consistently trying to right. But really… if I’m just considering how they manage my money, how they manage me, and how they are there for me at every beckon call, then it’s been a completely five star experience. The examples are:
+ My dog ate my credit card. Answer: «Oh, we’ve got a new one right here for you.»
+ I hate writing checks because I don’t like when someone doesn’t cash it immediately. Answer: «Oh, here’s a cashier’s check.»
+ Hi, random idea on getting organized: I’d like to set up multiple accounts, including three checking accounts — all with Visa cards & cash back incentives — along with savings accounts. Answer: here they are. For free.
When it comes to all the facets of operating a brick & mortar bank branch, they knock it out of the park.
I would never dissuade anyone from leaving a local credit union to join a monolith. But I would encourage anyone interested in operating a bank branch to check this one out.

I only went in to use the ATM but I was delighted to see the next generation of machine. A huge touch screen ATM that was easy to operate and even lets you selection any combination of bill denominations to fill your withdrawal request.
I love the machine and look forward to seeing a universal roll out.

I called Chase Customer Service yesterday to find out why my debit card was deactivated, and asked for the branch location nearest to Powell & Ellis (where I was crossing the street at the time). The rep told me the closest one was in Chinatown, to which I thought there was no way in hell I was making that trek to visit a bank. I remembered there was a Chase right outside the Montgomery BART, so I figured I’d make the 10 minute walk over. Two blocks later, I was pleasantly surprised when I spotted a Chase sign down Market St. (right across Super Duper Burger!).
I walked in just to withdraw some cash, but after hearing about my debit card situation, the teller directed me to a personal banker without me even asking (I just assumed I had to call Chase to get a new debit card re-​issued). The banker (Ahmad) who helped me was extremely nice and charming, and figured everything out for me in about 10 minutes. I walked out with a new checking account because apparently my old one was closed due to inactivity. Needless to say, I was a very happy and satisfied customer that day.
On a side note, I was confused when Washington Mutual (
) came up on my address search for this.

Quick ATM stop.

The staff is always friendly and helpful.
I do get the feeling that the bankers are under a lot of commercial stress to sell you stuff. One time a banker tried to steal me away from a colleague even though I asked for her by name (didn’t have an appointment though).

I had to drop by here after my card was *ahem* misplaced at a club. Basically, it fell out of my purse and though I was sober, I didn’t notice till the next day.
It took me thirty minutes to sign up for a new one. I felt grilled, annoyed and to be truthful quite frustrated. If I were to order it online, it would have taken five minutes. But in person where they can see my ID and face?
A half hour plus.
And when I came back to pick up the card, they told me they had shipped it to me. I said no. No you didn’t it was supposed to be shipped here. Oh yes, says he, yes, you’re right.
Course I am.
2 stars.

This is the closest Chase to my workplace, so naturally, it becomes my go-​to branch by default during business hours.
They just underwent a design makeover, so at times, I’m not sure if I’m at the bank trying to get my hands on a cashiers check, or I’m in line to board a Virgin America flight for destinations unknown. It’s sleek, chic, and with soft blue accents and flashing lights all around, I feel like they should hit everyone with a hallucinogenic upon entering their front doors.
The bankers are pretty friendly, even when dealing with the downtown riff-​raff who find their way inside to panhandle folks leaving the ATM machines (yes, it happens daily).
Oh, and to the mystery person that left three freshly-​wiped boogers on the touch screen: grow up, would ya?

This Chase bank branch has some conveniently-​located ATM’s on Mission Street just up from 3^rd…
…that charge a $ 3 fee for foreign ATM users.
This is another shining example of a big, wealthy, major bank charging $ 3 for a service that you can get at any given random liquor store for $ 2 or less. I chose to go ahead and pay the fee to do business with this particular ATM on this particular day because I was in a major, major hurry, but I will not be back. $ 3 is way too steep a price to pay to purchase legal tender from a machine. I’ll head to a random standalone instead (most of which charge between $ 1.50 and $ 2).