Chase Bank

The customer service is so freaking Slow. Only one bank teller is open for 20 people! That’s sooooo stupid. Wasting my precious time here!

I had a previous review. Things have changed a bit. Specifically 2 things:
1) there are no longer enough tellers. The lines are long.
2) the employee turnaround is concerning. Once I get to know and feel comfortable with a personal banker, that individual isn’t there after that. It’s frustrating.

I’m so used to walking into Chase branches and being greeted by very friendly representatives, this one is TOTALLY different. No one will greet you, they will continue their personal conversations while customers wait. Totally unexpected and ridiculous

THE WORST customer service you will ever receive. Chase corporate should retrain everyone here on how to treat their clients. Honestly, the worst experience I have had at a bank ever.

Very nice place for a Chase Bank Branch. I absolutely like the fact that the ATM’s here at this branch are securely located behind closed doors. The inside and outside of this branch looks clean so that is always a good thing. The staff tellers here are very nice! If you work nearby and making runs to the bank happens to be one of your daily assignments, then this is the Chase Bank for you!

I’ve came to this branch of Chase the past two payday visits (along with at least one previous one soe time back). So far each all the customer representatives have been nice.

Joann is my agent. And through the years, she has been helping me through setting up accounts, solved my online banking problems and etc. Her service makes me feel like I’m dealing with a small back with personal and friendly service.

FINALLY A CHASE BANK NEAR WORK WHERE I DON’T HAVE TO DO A 20-​MINUTE TREK TO!
You have NO IDEA how happy I am that this new Chase branch opened on Van Ness. Normally, I would have to either walk all the way down Polk to get to the Chase on California or the HORRIFIC Chase on Market in between 8^th and 9^th (search for my review on this one specific Chase, and you’ll understand the caps-​lock adjective-​ization).
Staff are friendly, establishment is spotless, and the ATMs are totally accessible during and after-​hours. Keep up the good work!
Love,
The Duke (=

Wow… great…a Chase Bank so close to my job and so convenient. No longer do I need to walk further to the branch on 8^th & Market for my transactions (deposits, withdrawals, using the ATM machines, etc.). There was hardly anybody in this bank… no long lines. I was immediately assisted by the personal banker, Thanh, in his cubicle. Transaction handled in about 5 minutes. He asked if I were interested in a promotion that the bank was offering to its customers — earning a bonus of $ 100 by making a deposit of $ 10,000 in an account, and if I were interested in online banking. He was personable, but I have no interest in doing online banking. OG from the old school here does not want to do too many things online… egads so many passwords to remember for different websites… I guess young folks don’t think we baby boomers occasionally will get CRS (can’t remember sh*t) here and there… lol.

This Chase bank is the newest location and a welcome addition to Civic Center/​Tenderloin/​Hayes Valley. Located on the corner of McAllister & Van Ness, the space is well planned out. A spacious ATM vestibule with 2 ATMs surrounds the outer perimeter of the bank. You do not need envelopes to make deposits in the ATMs. The tellers and office spaces lie just past the ATM vestibule. At night, the bank is very well-​lit, both on the outside and inside of the ATM vestibule.