Chase Bank

This branch has some serious problems. Phone calls routinely fail to be returned. Bankers have sporadic hours that other branch staff can’t predict. Most tellers and bankers seem to lack an understanding of the bank’s business-​oriented products.
On top of this, Chase has been extremely paranoid about online-​initiated transfers. Every time I send a wire, even if it’s small, I routinely get 1 – 2 calls from Chase corporate and a separate call from the branch. Even then, after being told that I pass all of the authentication tests, the wires can be rejected without explanation, forcing me to show up in person at the branch to work with the bankers (which is non-​trivial – see above).

Been having issue with Chase posting timely updates to my account on their mobile site, timely emails notifications, clearing checks and processing quick pays. I called to complain and a man named Christian Peralta told me it is not the responsibility of Chase to have these be timely! Well, I am glad I pay them to be my bank and for these services!

My absolute favorite Chase bank!
Very friendly and always smiling staff. I never have to wait, and when I do it’s no more that 2 minutes. Free coffee and sometimes even free cookies!

I went in the this branch because I had an interest charge on my credit card I did not understand. Fermin help me figure out the problem where I had paid by phone my amourt due but it was 8:12pm east coast time when I paid so it posted as late. The total late charges came to $ 125 because of interest and late fees. He totally got all the charges reversed and went the extra mile for me… Thank you Fermin!

dropped in here to make a payment on my credit card. beautiful interior.
no waiting. smiling tellers
free chocolate cookieshershey kisses on table too.
would come back if a find free parking otherwise…

This bank is GREAT if you would like to commit fraud. Let me explain: Last year my purse was stolen in Berkeley. The thieves (or whoever ended up with some contents) used my Chase account number to commit fraud. They made a deposit of a check (presumably someone else’s stolen checks), against which to withdraw all available funds in my account for cash.“Teller #1″ completed this transaction.
The thief/​thieves had MY drivers license with MY photo and my ATM card. They wrote out a deposit slip to my first name middle name, and wrote out the check to my first name last name (or vice versa – but the significance is the easy inconsistency that the teller missed). Presumably the thief did not look like me. Also, I’ve had NO history whatsoever of withdrawing tons of cash on this account, so that should be a red flag. Had the teller paid attention and done his/​her job, the thief could have been detained and/​or arrested. Instead, the person with someone’s stolen checks and my stolen purse went free.
Even though the fraud was committed in SF, SFPD refused to take a report. REFUSED. I spoke to the branch manager at the time, Rosie M, who insisted that nothing like this ever happens on «her watch» and seemed to care. She asked for PDF copies of the canceled check/​deposit, which I had pulled from Chase’s site, and kept claiming she was unable to open the files, although Berkeley PD opened the files just fine. I tried following up with her numerous times over email, and she NEVER returned a single message other than to claim problems opening my files. For someone so «proud» of her staff that does no wrong under «her watch» this was rather atrocious.
The oversight cost Chase the $ and not me, so I gave up trying to follow up. But if the people here did their jobs correctly the thief could have been apprehended AND Chase would have saved its $.
ZERO stars for this bank (as well as for SFPD’s refusal to take a report).

I actually created an account just to be able to write this post on Unilocal.I walked into this chase today to sign up for my first credit card at 2:00pm. I was assigned to some macho, italian-​esque bank rep.
First off, upon sitting down in his quaint little cubicle, he informed me that he was on hold on a very important call and that should he be placed off hold he would STOP helping me. Without even asking me how I was… he said «debit card and ID» then said «what card do you want.» I said, well, I came here IN PERSON to TALK about the cards.
He gave me a card to read with mini bullet points. I tried to explain my spending habits so he could recommend me the sapphire preferred versus the regular sapphire card and he just kept saying «its up to you» instead of helping me. I even asked him WHAT a travel fee was… whether it be transactions out of the area I reside in, or just expenses on hotel and travel charges. He couldn’t even answer that question.
All other staff at this location have been delightful and willing to help a customer. This teller was a huge asshole. I walked out saying… okay I guess Ill research more and come back and all he said was okay bye.
Let this employee go, hes ruining chase banks stellar reputation. I didn’t grab his name in my 2 minutes of disrespect and utter shock of horrible customer service, but he was sitting in the second cubicle upon entry to the bank. Talk to him about his shitty service.
Thanks!

I love this branch! I originally opened my account here and have been coming back every since. The customer service is beyond friendly and the nice thing is they always remember me. I’ve been helped mostly by Fermin and Marvin, they are both really great! The rest of the staff is also super friendly. I recently opened up a credit card with them and the process was quick, easy and I got approved instantly. I definitely consider this «MY» branch!