Chase Bank

They didn’t tell me they charged $ 6.00 to cash a check from a Chase account until they were ready to complete the transaction. They can charge whatever but taking all my information and then telling me? Had to stamp my check cancelled.

The ATM does its job. *Pat pat* Well done. Gold star for serving your life’s purpose; coughing out my money.

The staff here are very knowledgeable, friendly, and courteous. Sometimes there is a very long line, otherwise, it is very fast and efficient.

Terrible place to bank. They lost my checks because they don’t send certified mail, then they tried to charge me $ 30 to cancel each check. They lost 150 checks and wants me to pay $ 30 for each to cancel for 6 months only. Everyone you speak to over the phones is in the Philippines and gives out the different information from those working in the bank. Who to believe??? Close and go to Wells Fargo or Bank of America

Your ATMs disappointed me again! I was like a little kid excited to go to the candy store when I learned about your no deposit envelope required ATMs. Wow, I thought, how environmentally friendly. I was further impressed that an image of my deposited check (s) could be printed onto the receipts. AND your machines are in tons of languages including Chinese! Xie Xie! Merci! dear Manhattan Chase.
The other day, however, I tried to deposit two checks at your ATM. Mission failed. After trying to slip the same check 6 times and being told my very valid check wasn’t valid, I gave up and realized that I need to wrestle with the crowd inside. There is no way to deposit a check that the machine just doesn’t like for no apparent reason (check was in perfect non-​bent shape, colorfully visible). I decided to come back on another day to do just that. When I came back, I realized that the line was almost out the door. There were two lines: «1 transaction only» and the general line. I asked around since I wasn’t sure what «1 transaction only» meant and the other customers in line were explaining that it meant deposits only. I waited and decided to gamble with time and wait in the general line. I ended up finishing before a dent was made in the «1 transaction line». Grandmother dearest was still at the front of the «1 transaction» line talking to the teller. Another grandfather had kept small talking to one of the tellers. Apparently he still has his game on because he was talking about dating and woman. Grandpa, this isn’t a coffee shop or a match dot com forum. Teller, please keep in mind all the folks that are waiting eagerly to deposit their checks and monies.
This location is always pretty busy and crowded.
I give this place 3 stars because of its location and generally speaking good customer service. Great location for those taking public transit. I often get frustrated with the amount of people and the longer wait times. If you can endure the wait in line, you can people watch and meet a very diverse clientèle at this branch. Eavesdrop and the branch becomes more interesting. 2 stars for the ATMs with room for improvement.

This bank is really convenient to get to and I have had the absolute best customer service I’ve ever had at any bank. Today (Saturday) I needed to deposit a bunch of rent money and the 3^rd street Chase was closed as well as the Sansome street location. So after my 3^rd attempt at finding an open bank (seriously since when are banks closed on Saturdays?) the line was almost out the door. A really nice teller came in the door behind me and saw me at the end of the line with my deposit slip and said, «Are you just doing a deposit? Because this line will take you forever. If you can’t use the ATM just go to that line over there. It’s for deposits only and it’ll be way faster.» I thanked her and then realized she wasn’t even working she was on lunch! Pretty nice if you ask me. After I got to the front of the line the teller thanked me for waiting and apologized for the line.
Every single time I’ve been in there I had a very good experience with the tellers. It’s very much appreciated too.

I keep reading that Chase has poor customer service, other reviews have said they «institutionalize fraud»; I never had cause to experience it myself until today when I went there to cash a check. They charged me a fee to cash a check! Oh! If I signed up for a checking account they would waive the fee; or I could walk over to the California St branch and it would be free too. Don’t count on asst. manager Ben Lau to do anything but nickle and dime you! Better yet… just stick with whatever Bank you are currently with, it certainly is no better at Chase!

The Financial District, Mission, and Richmond District branches are friendlier, BUT this one is convenient for anyone cutting through Chinatown.
Usually, there’s a good line, but if you can use the bank at non-​peak times, there’s usually only a 5 – 10 minute wait.
It’s a small branch, so it can get busy. If you’re in a rush, you might be better served elsewhere.