Cindy Yu, OD

1. Disappointments
2. Been RIPPED OFF
3. Been CHEATED
is description of Dr. Yu.
I never write this long for Unilocal reviews but now theres a reason for this.
1. Disappoinments
My hard contacts are SAMPLE lenses she did not even order from the factory. My left was okay but right side wasnt clear, so I asked her if she can change it. At first She did act like she would order new one for me but later she forced me to keep the sample lense she gave out to me to wear while ordering a new one. Im stuck with sample lenses. And NOW im starting to think what if every lenses she give out is sample lenses?
2. Been RIPPED OFF
I had to pay about $ 400 with insurance. without insurance i had to pay over THOUSAND DOLLARS!!! wtf??? i never paid $ 400 even without insurance at other places! PLUS She didnt even tell me how much coverage I have with my insurance before I went back and argued that I WANT A RECEIPT of how much and what I am paying for. She still didnt give me the receipt! The guy who works on the counter was SO RUDE he started to yell at me for asking for receipt! wtf!
If hard contacts were that expensive i wanted to swtich to cheaper soft contacts but she lied to me soft contacts were similar price to hard ones and if i want soft contacts i have to do lasik with her. wtf is that?
3. Been CHEATED
She LIED to me she would order me a new lense. Two weeks ago I complained it doesnt look clear so she changed the lense but it didnt look clear at all, so I went a week ago again it still doesnt look clear and she told me she would order a new one. TODAY i went to get a new contact and she acted like she never ordered me a new one. OMG i was so pissed. She told me she would order new one this time and would call me next week. but she didnt even schedule an appointment for me which means dont come back and just get the sample lenses.
Is she even a licensed doctor???
I went to the one in San Jose to order new pair of contact lenses this June. If you search Cindy Yu OD in San Jose, CA you can find one review wrote by So Young L, which is Cindy Yu’s korean name. See the SUSPICIOUSness already! she wrote her own review, gave 5 star! haha
* warning: moment you go in this place you get ripped off for no good lenses. Just Dont deal with it.

I’ve been seeing Dr. Yu for years. She is very thorough, and even though she also sells glasses, if I don’t need new glasses she tells me that. Friendly service as well.

Hubby and I are now, officially, patients of Dr. Yu’s. Hubby has been seeing her for quite some time. She is the first eye doctor to ever tell hubby that her qualifies for «necessary contacts” — that is, his eyes are SO BAD that glasses just don’t cut it for him.
I saw Dr. Yu today and really enjoyed my experience. She agreed to not dilate my eyes as I had an important meeting later in the day. She also prescribed me some glasses to use for working on the computer– and the frames I got are really cute.
So, you must go SEE Dr. Yu!

I’m afraid my one (and only now) experience with Ms. Yu was extremely unsatisfactory. I went to her because: 1) her office was in my hood; 2) she was in my plan; and 3) I was interested in maybe trying Ortho-​K.
The first disappointment came in learning that the Ortho-​K procedure is just about as expensive than a surgical procedure. This along with the prospect of many office visits, and the treatment itself, left me looking for other options. Perhaps Ortho-​K would be helpful to children, but it doesn’t seem logical for this adult.
The second frustration came when I was informed *after* my exam that the doctor was no longer in the plan that I was under, meaning that I was now responsible for the full cost. This was especially incredulous because I confirmed that they were under this plan the day I made the appointment.
The main motivation for this poor review is that after all this, when I called the office to ask that my contact lens prescription (which was confirmed by the doctor to be the right one during my exam) be sent to an online vendor to fill it, I was given the run-​around. I finally had to speak to the doctor directly and she pretty much refused to provide it.
Perhaps my experience was an anomaly (based on these other reviews), but I would make sure you outline expectations and get things in writing when dealing with this one.

Cindy’s the best!
I’m an Ortho-​K patient and my contact lenses were JACKED; they were at least 5 years old and traveled with me for probably 30,000 miles as I used the wrong solution for them time after time. Needless to say, after spending time in third world countries and lack of facilities, the last thing I did was visit an optometrist.
Needless to say, it was long overdue, however Cindy not only helped me with my check up, maintenance and all that jazz, both her and the lady at the front desk helped me figure out my eye insurance crap that I just hate dealing with. They gave me all the necessary information about my eye insurance and also all the forms I needed so I can fill out the reimbursement with my company.
This aint a dentist where you can lie with «suuuure I’ve been flossing…»
If you don’t take care of your lenses, you might get a friendly earful from Dr. Yu. I guess it’s good since if you lose your teeth, you can still eat, but if you can’t see you’ll eat sh*t…
Brilliant, fantastic, awesome!

They were great! Close to my hood, affordable, friendly & fast.
Plus they convinced me to go with a pair of black rimmed glasses. I didn’t think I could pull them off, but apparently I was wrong because everyone loves ‘em. I never would’ve been able to justify getting the pair I got without some positive reinforcement that they were «me».
If you’re looking for a new optometrist, YU gotta see Cindy.
[Sorry, I couldn’t resist…]

I had to create a page for this after my first visit. Dr. Yu is incredible! I’ve been to several different optometrists and she has seriously been THE BEST! I don’t want to go to any other optometrist. I called and made a same day appointment, arrived just 5 minutes before my time and Dr. Yu was able to see me right away. No wait! I went in to get my first eye exam in 3 years (whoops :P) and my first set of contacts. She was so patient, kind, and actually has a fun personality. I learned more about my eyes/​glasses/​contacts in that one meeting than I ever did in all of my other visits to the other optometrists combined. She even sat with me for a while to teach me how to put in and take out the contacts (remember it was my first time… and I don’t normally stick random shit in my eyes: P). More great things… parking is easy, just park in the Safeway lot behind the building. The office is clean and neatly organized. She runs a small practice so it’s really comfortable in there. I think her husband is the receptionist for the place… I think that’s just so cute: P Anyway, she’s fckn great! If your eyes are jacked go see Dr. Yu hehe: D