Citi-Networking Group, Inc

Can somebody tell me how to cancel their service? I’ve sent multiple emails and phone calls but they are not replying back. Help.

DON’T DO IT!
Save your money and check out AT&T uverse, although they’ve also been a pain at least it works properly and you don’t have to share.
My experience was dreadful from how long it took to install… To it just not working whatsoever.
My data plan went 13 over, when I thought I was connected to the Internet.
$ 50 a month for something that doesn’t work is laughable. Didn’t work a single day. When I called multiple times and told man in charge (Mike) it wasn’t working I was told «well it’s showing its connected». Don’t know if someone else was tapping in or what but I assure you it just didn’t work.
I was told I would get a full refund over the phone, but when I emailed and asked for refund again I was told I wouldn’t be receiving one. Cool so they robbed me. When I wrote another email they just didn’t respond. Super professional way to handle a business.

citi net internet service. i have had internet service for about 8 years with no complaints. when there is a problem (seldom) mike takes care of it in little time so i am happy and not paying big bucks to use my laptop. for a senior this is as good as it get

Had Citi since last June. It’s been fine until 2 weeks ago, when it failed completely. Multiple phone calls and emails never returned. Finally got this email today:
Dear valued customer,
As you know we had a catastrophic failure of a radius server caused by a power main failure. Service was restored to thirty one apartment buildings and hotels within two to five days and service has continued uninterrupted, although four buildings still do remain without service. Customers in these four buildings will receive an additional credit. We are working day and night to restore service to all buildings as fast as possible and are upgrading equipment as we go so that service will be better than ever. We expect this to be completed by the end of this week.
In over a decade of providing internet access to this area this is the worst outage we have had and understand what an inconvenience this has been and will apply credits for lost service days. In order to continue operations customer accounts with Citi-​Networking Group, Inc. have been terminated and on May 1^st a new radius server will go into effect and a new log in page and an option to create an account with 7X7Networking, Inc. will be available.
The new radius server is cloud based, faster and more customer friendly. The new bridges and access points are faster and more reliable. Once this repair work has been completed we will continue to expand across the city so that you can log in to the network at hundreds of locations.
Thank You,
Micheal D. Zook
Citi-​Networking Group Inc.
536 Leavenworth Street #3
San Francisco, California 94 109

(415) 440‑6354
No. Looking for someone else. Bad ISP. Bad. Bad.

This company is now called
. I use them at 935 Geary…
–The routers are definitely out of date and need upgrades.
–Wifi analyzer shows that the wireless signal is being interfered by other buildings signals. This is causing the signal to degrade. You can fix this by changing the signal channel to a channel with less interference as possible.
–Upload speeds and Download speeds are extremely low. Average public Wifi range is usually 3.3 Mbps download and 2.7 Mbps upload. My diagnostic test revealed the following: Download: .179 Mbps and Upload: .135 Mbps
At this time, the signal is so bad that it consistently loses signal, unable to stream videos, and sometimes even just getting
(a simple page setup) takes a long time to upload.
I did mention this to company back on 02/​21/​2015. As of today 4÷15÷2015, no updates have been done.

I used to like this service because it offered the certain convenience of not having to deal with Comcast. Setup was easy and I had infrequent issues with my web connection at first.
Fast forward to 6 months later and I have learned that Comcast customer service is infinitely better than citi-net’s, because citi-​net has absolutely no customer service.
The owner claims to have a ²⁴⁄₇ tech support call center, but that is an outright lie. I have been offline for the past 72 hours with no ability to connect to the Internet. After multiple voice mails and emails on Friday/​Saturday I finally received a reply on Saturday evening that the issue was being worked on, with no further details or estimates. For the past 36 hours since, I have heard no follow ups and my subsequent emails are being ignored.
This service is fine when it’s working, but when it’s not you get completely shafted and ignored. I can’t think of a worse way to treat a customer.
Additionally, if you have any non-​browser enabled devices (such as an appleTV), good luck getting them to work with citi net. I emailed for assistance with having my device authenticated months ago and although I was promised a quick and easy solution, I have still not been helped.
***Michael Zook, if you are reading this review, PLEASE RESPOND TO MY MULTIPLE VOICEMAILS AND EMAILS. I have been without internet for the ENTIRE WEEKEND and it is absurd that this issue is moving into the work week. At the very least you should be communicating transparently with your CUSTOMERS and providing status updates.
Is the RADIUS server host down?
Is the RADIUS server application down?
Is there a firewall rule that is affecting communication between the router and the RADIUS authentication mechanism?
Is the RADIUS server run on a VPS, cloud host provider, or is it run out of your apartment and you spilled coffee on it and you’re waiting for a replacement box?
I DON’T GET IT. WHAT COULD BE TAKING YOU SO LONG TO FIX A NON-​RESPONSIVE SERVER ISSUE??? PLEASE UPDATE YOUR CUSTOMERS AND STOP IGNORING OUR EMAILS AND PHONE CALLS.***

Citi-​Net seems like a great idea. No installation, no contract, and it’s cheap. Well… it’s alright. You get what you pay for. It’s excruciatingly slow. Customer service is nil. The router is *right* outside my apartment door, but you almost completely lose signal if you go to the other side of the apartment, which is a whopping 20 feet from the router. My computer lives about 15 feet from the router, and has spotty connectivity. If I need to download something, I just take my computer and put it by the front door. Such a hassle.
When the internet goes down, there is no way to contact them that doesn’t involve using the internet. A customer service line would be nice, since, yunno, my internet doesn’t work. But nope.
A few days ago, my internet stopped working, so I emailed them about it, and they told me that the equipment on the roof has been damaged, and that they’ll just cancel my account and refund me. Great.
I suppose my romance with Citi-​Net has come to an end.

this is the worst costumer servce experience i have ever had.
i have been trying to suspend and delete my account and cc information for over 3 months. i have emailed and called and never once heard back! this is ridiculous.
does anyone know how i can delete my account??? please help.
All i want is to delete my account and delete all my CC information.

The first thing to point out about this group is they have no ‘unsubscribe’ button. They’re also not answering my emails asking them to unsubscribe and stop charging me.
I’d post a longer review, but I’m connected through Citi-​Net right now so I’ve got to be quick.
Let’s start with the pros: Getting it set up is convenient. No contracts or people coming to your house, negligible fees. Not crazy expensive at $ 30/​month.
After that it’s a crap-​shoot. I can’t recommend this to anyone who actually needs a reliable connection. If you don’t mind testing periodically to see if you can get online, and if it’s no big deal if you can’t, then this could be okay. I’m a software developer, so this was a definite no-​go for me.
A couple of other things to note: your iPhone will disconnect after a few minutes and you’ll have to keep going into the wifi settings to re-​type your login and password. Eventually you’ll give up on using your phone. Never let your computer sleep, because then you’ll be immediately disconnected and have to toggle wireless on and off, then log in again, to get back online. It would be much smarter, and more convenient, if they registered your MAC address once you logged in once so that your device could automatically be granted access without typing in your password a dozen times a day.
The bandwidth ranges from «a little faster than my phone» to «let’s make a cup of coffee while we wait for our google results.» At no point have we been able to reliably use Netflix or Hulu. Imagine sharing a Linksys router with everyone in your apartment building.
If you just moved in and need a periodic connection to check email etc while you wait

Although experiences will surely vary when contracting a wireless internet provider, I am pretty floored so far, especially with the tech support I have received from Mike… Although I had some complications with access due to some account issues on their end, the service so far has been great — I ordered 1-​day access and then decided to order the monthly package, and it turns out that they bill according to the calendar month, so I was prorated through the end of the month and paid only $ 12! If anything else, a pretty cheap trial period, but I intend to stick with these guys for the time being. Speeds? You won’t get 20 – 50 Mbit Comcast download rates, but have so far had a reliable 10 up and down, downloads are not very fast but still pretty zippy, uploads are good too… So how does this $ 30 service compare to alternatives? I have Comcast cable and could package in internet, but Comcast promotions SUCK, once the $ 20/​month, 1 year promo ends, get ready for $ 45 a month, plus modem/​router fees and customer service hell, Ninth Circle India. Mike responded pretty promptly to my account requests (for a Sunday night on a holiday weekend) via the Account Maintenance ticket system, took a day to get my login issues resolved but pleased with the service overall. I connect to a N-​router in my complex via a N-​wireless card, reception is crystal and constant. Take it for what’s worth, I think it’s pretty sweet.

This service is TERRIBLE. I supposedly have a «HotSpot» located right in my apartment building, and still the WiFi is so slow it is essentially useless. Doesn’t make any sense since I can’t possibly move to an area closer to a service area, it’s right in my building! Not to mention, there is really no form of customer service either. Don’t recommend at all. don’t waste your time.

Wireless in your building with no long term contract? Seems too good to be true! Well… it is. I moved into an apartment on 935 Geary street on the 6^th floor, and since ATT was going to take 3 weeks to set up my internet, this seemed like an awesome short-​term solution for my internet needs. After seeing that I have full reception under wireless connections, I decided to go for it and get a weekly plan. As soon as I finish paying for my service, the reception drops to almost nothing where it remained for the rest of the week.
The internet is so slow that it took about 5 – 10 minutes to load the Google front page. It is so slow that it is unusable. Even on my smartphone, the reception is awful and slow. I feel bad for the people that were tricked into paying for this service. As far as customer service, it is nonexistent. I tried calling to cancel my service after seeing that it was unusable and noone answers the phone. Stay away! Save your money.

I would have to agree with Cheryl W.‘s review of the Citi — net. I believe that most of these complaints have to do with the customers ignorance and little to do with Citi– network. What could be wrong with another option to be able to have the internet available to you? If your connection is slower than your tethered phone connection than you unfortunately just don’t live within the city– network range for a strong connection, that is your own fault… move …Lol
I am updating my review i am sorry for sounding rude in my earlier review. I just am grateful Citi-​net (Public networking) is available.

I was using Citi-​Net during the majority of the time that I lived in My last place which was located downtown in The Tenderloin area. I recently moved to a different part of The City where Citi-​Net is not available and I Really miss it! I am currently in the process of researching Internet Service Providers since I no longer have the option of using Citi-​Net but if their coverage area ever expands enough to cover the area I live in now I will go back to them in a heartbeat! I would Definitely recommend Citi-​Net to anybody who is Lucky enough to live where the PUBLIC networks can be detected. When I first signed up I was unsure of what to expect from the service but I had no other choice than to give it a try because I was living in a building where I could not get ATT or Comcast and internet access is an absolute necessity for Me. Well, I found that with Citi-​Net I could always get on and I had no problems with them ever capping My usage or putting any kinds of bandwidth restrictions on Me the way that MIFI providers do (I tried VirginMobil Mifi first but was very unsatisfied with how slow it was etc.) and the service itself was So much faster than both the MIFI and it was at least as fast and maybe even faster than the Comcast I was using prior to that. One of the Greatest things about it is the fact that there is no contract, no installation fees, no equipment to deal with, all You have to do is pay $ 30 and You have Good Internet Service for the month (they also have daily and weekly rates — which is a good way for anyone who wants to just try it out first before signing up for the monthly plan to experience firsthand how it works for them by purchasing a day which is just a few bucks.) This is actually going to be My first time reviewing anything on Unilocal and I wouldn’t ordinarily take the time to however after I read what Joey and Jeanne had written on here with their descriptions of the poor service that they had received which was so completely opposite from My own experiences over the last 2 years when I was using Citi-​Net every month that I felt compelled to write a review of My own because I don’t feel that those reviews are accurate and they could give someone an undeserved bad impression of the company and the service they provide– it would be a shame if people read those reviews and based on that decided not to do business with Citi-​Net because they would really be missing out. The review from Joey where it says that there is absolutely no communication or respect to the customers makes Me wonder if we are even writing about the same business. I always received a response via email or by phone almost immediately after contacting them– technical support even returned My call in the early A. M hours and put My service back on for Me one time after it had been shut off due to a billing error that had to do with the card I had used to make a payment which was really an error on My part as it turned out. They were very helpful and sympathetic to the fact that I was a student and I really needed to get online that night…

Very slow internet/​wifi. No customer service
Absolutely no communication from owner/​staff by email or telephone. No respect for customers. Very hard to deal with. Overpriced.

WIth $ 30 they provide decent service.
My average daytime speed is Download 150KBps and Upload 200 KBps. Good for Skype/​heavy uploading.
During the morning (midnight-​7AM) the download can go up to 500KBps when no one else is using the access point.
What I like the most is you don’t have to pay all these «setup”/“installation» fee that att/​comcast requires you to pay. Well… citi-​networking do charge $ 2 but I would consider that nothing compared to $ 80.
You can also use «any» PUBLIC-​XXXX access point so if you have a laptop you can get connection wherever you see PUBLIC-​XXXX… very portable.
The cons is, however, they limit your number of simultaneous connection to 4 (only 4 of ur devices can connect at the same time). Makes sense since the access point is shared by multiple users and they don’t want a user to clog up the bands. –1 star because they didn’t mention this anywhere on the website or in the Terms of Service.
Also if you think the connection is too slow you should call them and complaint. tell them to add more access point near your home.

The SLOWEST service ever. Most of the time I can’t log on and it’s $ 30 a month! I get the same speed if I tether my phone and get free internet. Their slogan is, «High-​Speed Internet Solutions». What a crock!