Citibank

This review is for the ATM services. As a Citibank customer, this is the branch I utilize to access an ATM. I like the fact the two ATMs are located inside bank by the right entrance. It’s a sense of security being inside the bank versus conducting your ATM transaction at an outside ATM.

Beware– Warn your parents and grandparents who use their services. They will take advantage of you if they can.
First impression — Emmy Cung is rude and dishonest. She is trying to sell my mom a loan without disclosing that’s is a variable rate and not a fixed rate. This is your money — please pay attention and be careful.
Service — personal banker: Emmy Cung — rude and dishonest. She asked my mom to get up and talk on the phone in the waiting area. You do not ask your customers to leave especially when discussing sensitive info.
Décor — Waiting area only allows two people to sit because the coffee table takes up too much space.
Overall — Friendly only if they think they can sell you a product.

No lines when I came in today so that is always a good thing. Friendly staff, prompt and efficient service greeting customers with a smile. Very courteous service which is give consumers better banking experience. I came in to have some $ 20 bills broken down to smaller denominations, the teller who helped me with my transaction was very friendly. I was out the door in less than 5 minutes. Some nearby businesses operates via a cash only accrual basis. If you want to have a bill of large denomination broken down to smaller denominations, this is the bank to go to.

This location is our go-​to branch for ATM. On occasion when we need to visit a teller, we’ll swing by on Saturday morning to get it done. Service is ok — one lady is always pushing new accounts, very annoying and one reason why I avoid «live interaction» unless absolutely necessary.
ATM is secured and super convenient.

This North Beach location is my branch of choice since it’s so close to the office, making it easy to deposit paychecks (my office doesn’t offer direct deposit… grrrr). I dread coming in here during business hours because the ATMs are within sight of the tellers, whom I try to avoid because a) my account balance is shameful, and b) it’s SO much easier to feed paper into a machine and not have to sign any forms or receipts. It’s nothing personal, I assure you, as the tellers are great and friendly. This is also the only Citibank ATM I’ve encountered that gives out $ 10 bills, which comes in handy, believe it or not.

So I opened one of their ‘Ultimate Checking’ accounts, and put a rather large sum of money into it (at least for me). This account paid a higher rate of interest than my B of A account, where I have my checking account.
I forgot my login for online banking, and I didn’t have my PIN # (actually I think I never got a PIN, I just setup the login then transferred the $ electronically from my B of A account). Anyways, without a PIN, I had to go into the office to have my login reset. Fine, I can deal with that…
When I got back into my account, I was no longer able to do transfers to my B of A account. I would have to wait 5 – 7 days for them to set me up, then wait 2 – 3 days for it to be verified, then the actual transfer would take 2 – 3 days. That adds up to about 2 weeks — ridiculous, considering that I purposely set them up earlier so that when I needed to do the transfer, it would be ready.
Sure, I forgot my login (which is not that unusual — I know because I used to work in the banking industry in a call center where I took those kinds of calls all the time.), but the 2 weeks was ridiculous. I asked them to let me wire the funds and not charge me, and they refused, saying «it was not a bank error.» EXCUSE ME?
OK, maybe I did forget my login — but don’t you think maybe the problem here is that CITIBANK screwed up the way they set up their systems, and then blamed it on ME for something as simple as forgetting my login?
On top of all that, Josh, the personal banker who reset my PIN, emailed me threatening to block my card (which doesn’t really bother me as I don’t use the card…) unless I called him. Hey Josh, I HAVE called you but haven’t gotten in touch with you. Why don’t you just tell me what you want in a VM or email instead of playing this stupid phone tag?
WTF??!