Citibank

This is the last time I come to this CITI BANK. These tellers can’t even count money!!! This teller can’t even count money. I am never coming to this citi bank ever again. This was not the first time this happened to me

its always easier and faster to handle things than elswhere. they are helpful and got safe after hours atm access. easy transportation, they are located right by the bus stop. great branch!

I had a problem with my account. Bill P understood my concerns and fixed it for me.

They always greet you nicely when you walk in and they’re less pushy with the up-​selling.
I must come on off hours because I’m always in and out pretty fast. Maybe it’s a lesser known location?

After learning the hard way that the only way to avoid holds on deposits is to go inside the branch and have the teller verify funds at the time of transactions I swung by this branch on my lunch break today. The branch was pretty empty except for one other client and I was quickly called over to a teller window. I let the guy know that I wanted to make a deposit but I requested he confirmed the availability of the funds so that I could avoid a hold. He let me know that first he needs to see if there will be a hold, this seemed like an extra step, especially since I know there’s going to be a hold, a new dilemma I’ve encountered in the past couple of months with Citibank, but alright, I thought to myself, it’ll be his extra work, and heck, I’ve still got another 20minutes of lunch left.
He makes the deposit, looks at the receipt, and tells me about the hold, OK, moving forward, I asked him to call the checks bank and verify funds so we can have the funds released, he let me know we’ll need the manager for that, I’m fine with that. So now he reverses the deposit and starts from scratch, he calls the other bank, verifies funds are good and calls over the manager as he redeposits the money, this time the manager does her thing and PRESTO, funds are all good, she then tells him she’s going home for the day. What? She’s going home for the day? Why is the manager going home for the day at lunch? That seems a little irresponsible since I’m doubting I’m the last customer that will need a manger override/​assistance today, but I guess they’ll find that out the hard way.
As the teller gives me my receipt he asks if I ever thought about Direct Deposit, which I had to point out to him that the pay is from a contract gig and direct deposit is out of the question.
Anyways, I don’t care, I have my funds without any holds.

I was surprised there was no entry for this Stonestown branch. Anyway, this is a thumbs up for the friendly teller service last Friday when I came here and ordered a cashier’s check so I can pay my travel agent that afternoon. I would have also mentioned his name here if I recalled what it was.