Citibrokers

Immoral and unethical companies like Citibrokers are contributing to a major demographic shift in SF. This shift does not support hardworking, productive individuals and families (many of which are native to SF). I struggled through college during the dot com boom in the 90s, which is nothing compared to what is happening now. Now I am a nurse who serves this community, as well as the many others who come from other places seeking care. I am so disappointed to see this lack of regard for people and their pets. Also people are being forced to surrender their animals (their family members) to the shelter where they will be scared and possibly killed, all because of the unfriendly pet policies that often come with a market that supports extraordinary and ridiculous rent increases.

Stay far far away. Blood suckers and negligent landlords. Beware.

130% rent increase for a tenant.

It’s really unfortunate how difficult it is to find a place to rent in SF, because it allows horrendous property management companies, such as this one, to stay in business. I rent ONLY a parking space which I paid month to month on from Enrique. I read the other few reviews about Enrique and thought I’d be fine because it’s just a parking space. Not so at all. It took WEEKS for me to coordinate with Enrique to start renting the spot. What should have been a very simple 10 minute conversation and exchange of keys took literally dozens of ignored phone calls and emails to coordinate.
I rented happily for a year or so, paid the rent on time, checks were cashed randomly throughout the month, etc. When it came time to move and I no longer needed the space, once again, I got the run around. I submitted my 30 days notice in writing via letter, via email and via a voicemail just to make sure. It took (again) WEEKS to coordinate a key exchange, at which point Enrique finally told me to just put the keys through the mail slot and he’d mail me my security deposit. Shocker of the century, it’s been a month and I have yet to receive my security deposit back. I email consistently requesting it and a few times (despite the fact that the email chain exists where he says he’ll mail the check) he’s forgotten who I am and rudely tells me that he doesn’t return security deposits if the unit hasn’t been returned to him. NEWSFLASH — I returned the ‘unit’ a month ago.
What’s even more unfortunate is Enrique will probably never read any of these, because he just doesn’t care. Not at all. To echo another reviewer, utterly incompetent, uncaring, unprofessional and bad mannered.

IF there were such thing as a 0 star, I would select that. I would never in a million years ever sign a contract with Enrique or Sonia Merida ever again. Maybe it wasn’t Sonia’s fault that Enrique was so negligent, because she is his assistant, but she isn’t much better.
In regards to things needed fixing in our apartment, when it came to things we as TENANTS needed, they were unresponsive. Our sink and shower were clogged and kept filling with water, and they sent someone over. The guy looked at our shower for two minutes, told us there was nothing in there that he could see, and left. I even asked him to snake it just in case before he left, and he refused.
When it came to THEM wanting to come in, invade our home, and fix things, they were more than happy to CONSTANTLY enter our apartment without giving us 24 hours notice. Normally, we would get an e-​mail around 8 pm saying that they were entering our unit at noon the next day, which gave us no time to clean up or rearrange some things. Who wants to go to an open house in a dirty apartment? Not me.
In regards to them being disrespectful, we were threatened about THREE times that we were going to be evicted because of noise complaints. Then about a month later, they discovered the noise WASNT coming from our apartment, which we kept telling them in the first place.
They decided they were going to sell their part of our apartment complex (probably because they were going broke for being so whack) and there was a point in time when they were entering our apartment twice a week. This made it incredibly hard to get time off of work, because they would inform us the day before.
HERE IS THE REAL KICKER
Someone just bought their share of our apartment. Out of three of us living in our apartment, CITIBROKERS was claiming that they never received one of our roommate’s checks. She had it FedExed, and Sonia EVEN SIGNED FOR IT!!! She signed for the check when it was delivered, and they STILL claimed we hadn’t paid enough of our rent for the month.
They are lucky we haven’t threatened legal action against them. Someone should just save themselves the trouble, and don’t ever rent from these slumlords.

Should you work with Enrique Rodriguez? or rent an apartment from the Totah family? I’ll tell you a story:
A huge magnolia tree — is unkept, dangerous, and at risk of falling on my home.
I took photos, hired an arborist (who gave a reasonable recommendation to trim it down), and per their request — sent a letter & called every couple months, etc.
They gave one excuse after another — The dad is dying. The son Mimo is buying it. Finally, in a call to see if they had any intent to be a good neighbor and even split the cost of making this tree safe — BOB TOTAH (Basem Totah) tells me he doesn’t care if the tree falls onto my sons’ room because he has a $ 5 million insurance policy. And the tree isn’t bothering HIM. Can I Unilocal –10 stars?

Just awful. Not only utterly incompetent and uncaring but incredibly bad mannered and unprofessional. Without a doubt the worst property company I have ever had the misfortune to deal with.