Cole Valley Pets

I came here to say that Cole Valley Pets has a wonderful dog toy selection. It’s a bit off my beaten track, but definitely worth making the trek and visiting ahead of my dog’s birthday to buy him a great rope toy or squeaky animal for a fair price.

Cole Valley Pets is a dependable neighborhood pet store. The people that work there are wonderful not only for their knowledge of the products they carry but also for their pet-​related information about the area (dog parks, dog walkers, etc.).
The store is pretty small, and the prices are pretty steep. I’d say, selection-​wise, that treats and toys are their strong suit. They have pretty great variety there relative to the size of the store. On the other hand, their pet food selection is minimal.
I do think the store leans more towards dogs than other pets, but that certainly makes sense given that the area is dog-​heavy… and that dogs are the best.

I’m not from SF and actually had to stop by for a pet emergency on a road trip and man, what a treat. This was absolutely the greatest retail experience I’ve ever had in my life. Thank you so much for helping me guys.

Me and my big black lab had high hopes for the place given our success of other neighborhood pet stores for such virtues of enthusiastic staff and charm (Noe Valley Pet Co), unique foods and treats (Jeffrey’s in the Castro) and sheer variety and choice (Pet Connection 2 in Lower Pacific Heights), Cole Valley Pets left us wanting. Sure there was a fair selection of toys and dried biscuit treats (almost too many of those sealed away in non-​see-​through bins) the girl who was working was decently helpful but was far more focused on her computer screen at the front desk rather than on being engaging or even mildly interested in customers in the store much less right in front of her. While polite, there simply wasn’t any enthusiasm on her part. Never realized how that really plays a role in having a good experience.

The staff at Cole Valley Pets is fantastic, they are so friendly and you can tell they truly love animals. They are able to answer all of my questions about food, treats etc. and are generous with samples. If you open an account you get discounts after you spend a certain amount.

I wish this place had more variety of toys and a little bit more of charm, which in small mom and pop owned pet shops, this is easy to find. On a very good note, the owner is amazing with dogs and is always giving them individual attention when they go to his shop. They sell treats in jars individually which can be a blessing, especially since this is the only pet shop in the Cole Valley area. My concern is that they don’t have a wide variety of accessories for dogs. I’m not talking about treats, I’m talking about leashes, harnesses, collars, dog clothing, blankets, bedding, toys and because of this they don’t have the 5 stars from me.
Also for dog food, they don’t carry Acana, Orijen, and Halo dog foods, which is a huge bummer for us.

I agree with the other reviewers – this place is VERY small – but has all the best dog food brands, a few different bowls and toys, and they do dog name plates for collars. I can see myself going here often for food and other necessities.

Meghan assisted me and she was very friendly and knowledgeable.
Cole Valley Pets carries high quality cat foods as well as the full spread of flea meds. Open pretty late and willing to put in special orders for customers. Great store.

I like this place!
Great customer service and they always have the supplies I need for my pets!
I like the member discounts too :)

They always have the essential pet goods i need.

I like this place. I live just around the corner. It’s more dog-​oriented (which in my opinion is a darn good business tactic considering the sheer population of dogs), but they also have good quality kitty food. You can expect it to be a tad more expensive, but it’s probably because the stuff they carry is a little better for your animals without as much of the fillers.
All I ask is that they put a sign up bc I keep walking past it without seeing it!

The folks at Cole Valley Pets are some of the kindest, friendliest, coolest people around! Sure, product selection is a tad limited, but for a small locally owned shop they do alright by me. Fanny and Alyssa are so knowledgeable and sincerely care about the pets and owners that come into the store. Too bad there are so many ungrateful, overly entitled assholes that frequent the shop. *COUGH COUGH* Michael F. *COUGH COUGH*
Cole Valley Pets, my business is forever yours!!! :D

Unfriendly and cheap. Besides being stand-​offish the counter girl (so immature I cant call her a woman) wouldn’t front me a penny on a $ 5.01 purchase, gave me 99 cents. Said it was store policy. They lost a customer for 1 cent.

Although this store caters mostly to dogs, they have some great cat food here, which is what I come from. This small store has fantastic service and are happy to order something for you, if they don’t have it in stock. What I also really like is that they can tell you things about the items that they sell. My kitty loves the food that I bring back from Cole Valley Pets!
You can also open an «account» with them, where you can get $ 5 off for every $ 100 you spend.

I buy my cat’s food in cases for a price break (I believe it’s 3 cans free when you buy a case.) I support this local shop because it is nice to have a pet supply store option within walking distance.
I like that they give you $ 5 off (non-​food products) each time you spend $ 100 just be sure to give them your name each time you check out. It would be great if they’d add the litter my cat prefers to their lineup, which is Yesterday’s News. This particular litter (made from old newspapers) was everywhere in San Diego (from where I moved) and have so much trouble finding it here in the city! I have to drive over to Petsmart for this one purchase, boo.
Service is basic and the overall charm of the shop is zero but they got pet stuff and in my neighborhood.

A trip to Cole Valley pets reminds me of the days growing up in the unincorporated community of Fallbrook, California where the average year-​round temperature is 61 degrees, and annual rainfall totals fall roughly in the 16 inch range between the wet months of November and April (numerical palindrome, anyone?). What that really means is — Cole Valley, as a whole, feels a lot like a quaint village — and Cole Valley Pets certainly adds to the humble small town aura that oozes from every nook and cranny of this nifty little neighborhood.
The folks at CVP are as sweet as sugar, and they have enough items in their tiny outpost to satisfy just about any pet owner in the area. They don’t have many accessories for avant-​garde marsupials or rodent-​like family friends, but if you have a dog or cat, you’ll be just fine.
They have limited hours, so take notice before deciding to head in.

I’ve been here a handful of times to pick up little items for my cat.
Today I called in to see if they have SwheatScoop (cat litter made from wheat) the very polite helpful girl said yes we have one 25lb bag left. (Thank God!) Since they’re litteraly half a block from the streetcar stop it’s super convenient going here. Today I paid for that convenience, literally.
The 25lb bag of Swheat Scoop cost me $ 42!!! The 45lb bag I usuall get at Petco costs me $ 47. Holy crap!
I know this is a small store and can’t get the same volume pricing, but geez. Going to have to be careful what I buy here.
Only reason I came here is because I’m out of cat litter and it was easier to go here today on the way home.
The service here has always been great, people are always very friendly.

Let me start by saying we used to like this place and buy all our supplies here, but after my wife’s experience there today, they have lost us as customers.
My wife went in to purchase a bag of cat food and after the guy charged her card, she mentioned that she did not know it was on sale since she normally pays a little more. He then realized he under charged her and then had an attitude towards her and was rude about making her pay the balance on the food which he forgot to charge her. Not only that but he then said «you are lucky I don’t charge you tax on the remainder balance of the food.» WHAT?
There are a couple things wrong with this in my opinion. First SHE was the one who was nice enough to mention that he may have made a mistake by asking about pricing. So he then felt the need to act as if she was at fault for his mistake. Then to continue to be rude about not charging her tax on his mistake. Where does he get off being like that.
So from here on out we NO LONGER WILL SHOP AT COLE VALLEY PETS. I am shocked that in economic times like this a mom and pop shop can afford to loose customers and treat people with disrespect.
I then just called to get the persons name who helped or the lack there of, with my wife and he was super rude to me and would not volunteer his name and hung up on me. All he would say is that the managers name is Wes. So Wes if you read this, the guy who was working on Sept 16^th at 1:45pm is who caused you to loose us as customers.

Lowest prices.
I buy Wellness and Merrick Cat food, which tend to be on the more expensive side of canned cat food. Surprisingly, I have not been able to find it cheaper anywhere else, and this include online prices.
They give a bulk discount:
1 can free when you buy 12 cans
3 cans free when you buy 24 cans
Also, if you open an account with them, they will give you $ 5 store credit for every $ 100 you spend. The store credit applies to everything except food, Advantage, and Frontline.
The staff is very friendly and helpful.
The only negative is that they are a small store and tend to go out of stock on particular items. They get deliveries on Tuesdays and Fridays, so you can call and order ahead to make sure that they have what you need. However, sometimes the orders do not come in on time and so sometimes I have to wait until the next delivery date.

The peeps in here have always been helpful and are knowledgeable about doggie diarrhea, a continuous battle within my home.
Friendly, convenient AND knows about poop?
That’s what’s up.