Comerica Bank

Under NO circumstances would I work with Comerica Bank in San Francisco for a home equity line of credit. Firstly, the person at the branch provided incorrect information to us. He told us that all appraisals in San Francisco are conducted by local appraiser who understand the market. He then ordered a «drive by» appraisal where the appraiser drives by the house, looks at comps and provides a value.
What we found when we ended up with a low value appraisal (with ERRORS in it — for example — the location of our house wasn’t even correct!) was that the appraiser is based in Discovery Bay. I never heard of Discovery Bay but Wikipedia defines it as ‘extreme eastern Contra Costa County” with a population of 13,352.
We offered to pay their $ 325 fee for a legitimate appraisal with a local appraiser — but they denied us that option. They told us this is the only appraiser who can do the appraisal.
We had absolutely awful client service and wasted 30 days of our time and emotional energy with this bank.
If any good comes out of this experience, I hope that you learn from our mistake and take your business elsewhere.

I’ve banked online for the last 14 years with arguably the best bank in the country by many measures (USAA).
Unable to do my business banking with them I turned to Comerica for that, and it has been a terrific relationship based primarily on the staff at this office.
Kudos to Victor and his team, including Jill and Peter for going a bit further to make sure that their customers are taken care of. It is a big bank, with the in person service you’d imagine from a 20^th century local bank.
Well done team.
PS: Get your mobile and web teams to catch up, would you?! Won’t take much!

Some observations after being a business customer for 2 years (and now looking elsewhere):
1) Rude employees at this branch — there is no excuse for being rude. The staff here is unprofessional as well, like chewing gum while talking to customers. This goes all the way up from tellers to the mgmt. The other locations on Union St and SSF have better customer service. This branch treats me like I opened my account last week and all I’ve done is overdrafts.
2) There is a 5 day turnaround (1 week w/​out holidays) on any deposits made over $ 5,000.
3) Promises made have not been kept. Don’t open your account here. I was promised that the 5 day turnaround would not apply to me, however this has proved to be a giant crock of lies.
4) 2+ day turnaround on ATM deposits.
What other banks are this inconvenient, rude, and dishonest? A lot these days I guess :(
I am taking my business banking relationship to SF Fire Credit Union and Mechanics Bank — and will choose the one that treats us the best.

I was dealing with Comerica for over an hour the guy refused to help me. Refused to assist me and had no idea how to properly do his job.

I like Comerica Bank as the staff are nice, personable, and it doesn’t matter to which branch I go, they are all nice people! I also like the fact I got free iPods and other freebies when I opened up my accounts.
I’m an Alameda customer, but frequent the ones in SF.
Yay!

First class customer service!

This is THE bank to choose for small business accounts, which I opened a few months ago and the service has been excellent, especially the staff at the San Francisco and Oakland branches. Check out the programs for business owners. They also competed really well with the interest rate on a secured LOC.

Very rude employees here at this branch! Take your money somewhere else! I did ! The employees can‘t be bothered with good customers !! Enough said.

I went to this branch using my cool blackberry Unilocal app…
I was coming back from fishing and sort of grubby…
(I will put the pic on their Unilocal page, it’s a riot… they are cracking up!)
I was nervous because the Unilocal reviews suggested rude employees…
After they treated me Super Nice like All of the Comerica branches I have visited, I told them about the reviews and got them laughing… took a few pics…
My home branch will be jealous that I didn’t Unilocal them yet so I will have to get pics there also…
Super nice people…
My home branch is San Carlos… who came to me on the street and offered me an account… the Old School Way… cold call warm hand shake…
I also visit Saratoga and Downtown San Jose branches and they are super nice… dang…now I have to review them…(ok SanJose was a bit stiff but that place is palacial and cool!)
Who in the heck reviews banks anyways!!!
*^_​^*
.

I moved here from Michigan. Comerica has it’s largest presence of any state in Michigan. Being a former employee (they are a fabulous employer by the way), I still had a Comerica bank account.
Now keep in mind, Comerica gives assy rates on savings and mortgages and well — everything. But, when you see how little you get per year with even a spectacular rate from an online only bank like ING, you quickly see you are basically just paying a small hidden service fee of ~$ 50 a year to have a nice bank with nice customer service.
However, out here, it’s all different. The employees all seem bitter and jaded. The service is slow even though there is never anyone in there. They do have reasonable hours though.

On my birthday last summer, I went to the Comerica ATM to deposit my birthday checks from my parents, and the ATM, which appears to have software circa 1992, ate my card and promptly froze. Being that my ATM card was my only cash source (I did not have any checks at this time), I was not particularly eager to cancel it, so I tried many things to attempt to retrieve my card from the machine, to no avail. A creepy guy was waiting to use the ATM and seemed to be equally cranky at the situation but would not accept that it was really broken and leave, a fact which greatly enhanced my later dramatization of the event.
You cannot speak to a human being at Comerica outside of business hours, ever. So I had to cancel the card, and wait till Monday morning to even start the process of getting another. And then, since my card was issued by the Michigan branch and not the California branch, it took quite awhile for everyone to figure out how to get me a new card without making me pay for it, since it was obviously their fault the ATM ate my card.
I wrote separately to express my discontent with the Michigan branch, but I thought I should give the ATM that started the downward spiral of my relationship with Comerica its due.