Constant Contact

Sick and tired of being harassed by things I’ve never signed up for on Constant Contact. When you click unsubscribed, it then asks for me to take a moment as to why I unsubscribed. Well, I am taking a minute to tell constant contact what I think of their platform on the consumer side who is receiving things wasting my time…

We used their company for many years. And then switched to a company that had an API that integrated with our CRM and website. We called to cancel the account and they never cancelled it. Our company was charged over $ 2000 for a year for an account that wasn’t used. The REFUSE to give us any more back because CONVENIENTLY they have no record of our cancellation. And then I tried to contact the company, I had to CALL to cancel the account and then they refused to give me ANY money back. And just recited their «policies» to me in an email. Then I tried a Better Business Bureau complaint, they still refuse to give me any money back… again stating their «policies». And now the BBB has closed the complaint and I have no other recourse. So buyer beware, Constant Contact will take your money and then not even offer ANY type of money back after the account was requested to be closed. Don’t use them.

Constant Contact used to be my preferred method of sending out newsletters and invitations. Today, I no longer WANT to EVER use this company again! They have extreme limitations on their platform… ie. Landing page is customizable but a registration page is not! There is no way to tinker and toy with items such as the built-​in map… it’s way too small and you can’t zoom in so folks can potentially see where the event is. A location in San Francisco, for example, shows the entire city, and mind you, SF is only 7 miles x 7 miles… aka. not big! The last straw is that you’re unable to submit an EPS or vector based image. If you want to include an image then it can’t be more than 800 pixels… talk about crap! That means any single image you add can’t be read if it’s a logo. Sadly, we will no longer be using this platform again… here we come Mailchimp, Eventbrite, etc…

Not great technology. They also don’t allow anyone who uses their service to cancel without calling them.

Constant Contact’s customer service is lacking to say the least. In working with a small non-​profit, I was told that our subscription was cancelled without further charges, and that my contact list would be stored for three months while I tested out MailChimp. The non-​profit account was then auto-​billed for a larger monthly payment. When asked to reverse the fee, Constant Contact replied that it did not follow their protocols.
MailChimp is a better service and offers cheaper rates to non-​profits. Save yourself a headache and choose a different email marketing platform.

If there were an option to select no stars or better yet. negative stars. I would choose a rating of –2 stars (negative 2). Here’s why– it all began with the obvious question, how do I market to my customers? Constant contact appeared on TV, I thought… Why not give them a try. Long story short… a lot of phone time with customer service, emails back and forth, to finally receive an email denying my simple request for a refund. I was unhappy with the service, I never sent an email, or created a single contact in the system. I did not use this service. So I asked for a refund, and this is what I received …
Hello John,
Thank you for submitting your inquiry to Constant Contact’s Billing Department.
We have reviewed your request regarding a refund. Unfortunately we are unable to authorize a refund for the charges that have occurred for your account. Constant Contact’s billing policy is that we are a non-​refundable monthly subscription service. All Constant Contact customers will be billed an ongoing monthly charge based on their products and tiers, not by the usage of their account. There are no refunds for any fees paid.
Until we receive notifications from our customers requesting to cancel, then the account will remain active and will be billed on a monthly basis.
Please click on the following link to review the entire terms and conditions:
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We’d be happy to speak with you on the phone or through email if you have any further comments or questions. Just reply to this email or contact us at US: 855−229−5506 or UK: 0808−234−0945, Monday through Friday between 7:00 AM and 9:00 PM EST.
Sincerely,
Constant Contact’s Billing Department
Conclusion: DO NOT USE THIS SERVICE. SAVE YOUR MONEY.

Easy to sign up hard to cancel… been on the phone for over the 10 minutes they said my wait would take… I decided to sign up as a friend had attended a webinar, but I WOULD NOT RECOMMEND. Looking for other services that are much more business friendly

They were HOOOOORRRRIIIIBBBLE I can’t stand a company that will not have a money back gurantee. If you are unsatisfied with the service they provide you should have the right to get your money back. OR the fact that I NEVER even used their service, but because they claim I signed up for their membership and that is non-​refundable. I was completely unaware of the difference in the nature. So I got ripped out of 3 months of a membership that i NEVER once used.

You could do much better than Constant Contact; read this article for better options:
I made the mistake of signing-​up for a «special offer» at a networking event. Unfortunately, when I started seeing recurring charges I attempted to cancel. Their billing department hold times are atrocious and I had to hang up on several occasions.
When I finally go through months later, it took me over half an hour on hold. Most of us don’t have the time to hold that long. They refused to refund me any of the charges saying I had not called earlier — which is not true.
My suggestion is to think twice before you sign up with a company that appears to be spending all their money on acquiring customers and none of it on servicing existing customers.

After four years I have given up on Constant Contact. The email service works, but the use interface is very old-​fashioned and unintuitive. Because it is so difficult to navigate, I’ve had to call customer support for questions as simple as how to print a report. The support people are friendly and helpful, but the software user interface requires too many reasons to need the support.
I’ve stayed with Constant Contact because I’ve been able to do my email campaigns, but, after recently trying competitive services, such as Benchmark and iContact, I am definitely changing.
Four years is too long to stay with an email service having an inferior user interface and no improvements during that time.

My work E-​mail address has been repeatedly and viciously spammed by this company and its cut rate advertisers. They demand that I enter my E-​mail address to unsubscribe when I _​NEVER, EVER_​authorized either «Constant Contact» or the «partners» who have SPAMMED me with their overpriced, inferior products and/​or services.

This may be a good service for businesses. However, ANYONE can just ADD you to their list to spam you here! When you click on unsubscribe link, you are forced to type your email address to unsubscribe!
Unlike Yahoogroups, the company does NOT provide a console or dash board or a main screen where the so called subscribers or email users can login and see which groups have they been «signed up» for! So you will be forced to go through the same drill every time to UNSUBSCRIBE!

They overcharged me and wouldn’t give a refund. Mail chimp is way better.