Continental Refrigeration

If I could put zero stars I would. This guy George is the most rude and unprofessional person I’ve ever come in contact with. I work as a property manager and a tenant had a faulty fridge. The manufacturer hires George and continental refrigeration to repair the appliance. They send him a work order he claims never to receive. I follow up with George and he says he works for himself and not the manufacturer and if I’m not okay with that to find another repairman. I tolerate his rudeness because I need his service so he finally arrives 3 business days later. He notices the problem and has to call for parts before he can return and repair the fridge. I think that’s okay this is normal at least we are on our way to fixing this thing. We ask him for a time table as to when to expect for the work to be done. He responds with, when I get the parts I’ll let you know. 8 business days go by and no word from George. I call him again, same response. No urgency on his part, no time estimate. By this point my tenant is without a fridge for 2 weeks now. 3 more days go by and George finally calls saying he will be out to make the repairs the next morning. He then calls to change the appointment to the afternoon, so I wait and wait and wait. He never shows up. The fridge still hasn’t been fixed for 3 weeks now. I call the manufacturer to file a complaint about George so they contact him directly so he can make the repairs. George completely unhappy with with my complaint says he refuses to make the repairs now because I had the manufacturer inconvenience him. I’m absolutely so frustrated by this point I tell him it’s been 3 weeks and he’s done an awful job, so he just hangs up on me. DO NOT USE THIS MAN AND HIS COMPANY. He could care less about customer service and works at his own convenience. He is rude and self entitled. I was patient with him and maintained being a jerk to me. I can’t stress enough to not use his lack of services. I was foolish to stick with him and now I’m here with no repairs looking for another company that will have to go through the ordering process and the fridge won’t be fixed for another week or two. Heed my warning, Please.

i’m very pleased to recommend Continental Refrigeration without reservations. We needed a diagnosis/​repair and a confirmation that a noise I was hearing was nothing serious. George was on time, professional, experienced and knowledgeable. Fortunately, all I needed was freeon and a thorough cleaning of the condenser. He knows refrigerators and how they function. George and his assistant were courteous and respectful at all times and a pleasure to have in my home.

I should have written this review back when this happened but I have to let others know what business is all about.
The owner came over to our home to check out our Sub Zero fridge because the ice maker was not working properly. Within minutes he already had list of parts that needed to be replaced and headed to his truck to get them. What seemed strange was that he barley spent any time diagnosing my ice maker. I gave him a chance and he went ahead with the work. $ 600 and a week later the ice maker was not working again. He came back out and this time spent more time checking things out. Now he wanted to charge us an additional $ 900!!! He mentioned that other parts needed to be replaced but was very vague. We passed and called around a bit to get some more estimates.
In the end we gave up on the ice maker as San Francisco is pretty cold as it is. What really lead me to suspicious about this guy was that he kept the boxes to the parts he replaced. I asked him if I could keep them for reference and he pretty much said no and that they were his. He «needed» them because he apparently uses them later. I used to be part of a mechanical service industry and this is a huge RED FLAG. Chances are the parts he is selling to his customers are refurbished or not genuine Sub Zero parts.
A call the the local Sub Zero parts warehouse confirmed that this company does not buy from them and has had complaints from others about him as well.

I have been using Continental Refrigeration for over 10 years. I have a large fridge that I love and I would not trust with anyone except George from continental refrigeration, he is dependable, reliable and honest. I will continue to call on them for all my refrigeration needs in the future. George’s expertise does not go unnoticed and he is one of a kind. I would recommend Continental Refrigeration to all of my friends and family. Thank you for providing a great level of customer service, I truly value George’s expertise.

I don’t know why so many negative reviews. I have been using this company for over ten years and they have been nothing but helpful and most importantly, honest with me. They don’t beat around the bush. I know of other refrigeration companies out there that I have used in the past and they all have managed deceived me. On top of receiving great service, they have been fast and very reliable. I have recommended Continental Refrigeration to my other friends and they have also been very satisfied and have been using them repeatedly. Overall, my experience with them has been fabulous and I do not plan on changing to any other company, most of all because of their HONESTY.

I’m baffled by the negative reviews here. We struggled with a broken subzero refrigerator for over 10 weeks this summer (meaning it didn’t cool below 55 degrees). We had two separate companies come out for a total of 11 visits before we tried continental refrigeration. Upon first contact with Continental, we were satisfied. Excellent phone service and they offered an appointment on the next business day (Monday). To my surprise, I got a phone call on the Saturday morning prior to our scheduled appointment — Continental had finished a job early that morning and offered me appointment within the hour! Albert arrived on time with a very professional and friendly manner. He quickly diagnosed the actual problem and confirmed that there was a freon leak with a gadget. He returned a few days later after receiving the part — they worked with my hectic schedule and fit me in ASAP for a 4:30PM appointment that same day (both other companies wouldn’t work past 5). He again was professional, friendly and left the refrigerator/​kitchen cleaner than when he arrived! By the next day, I had a functioning refrigerator… FINALLY!!! THANK YOU!!!

The «company» Continental Refrigeration is actually just one man, and he doesn’t seem to know much about fixing refrigerators or customer service.
He argued with me about my freezer being broken (it doesn’t keep food frozen, there’s not much room for interpretation), and then replaced the defrost controller even though there were no issues with it.
Followup: I ended up using the EXCELLENT General Refrigeration Repair company for the repair. They were extremely helpful and correctly diagnosed the issue, over the phone, that Continental refrigeration was unable to find in person.

It is Wednesday and they are on their way here for the 3^rd time since last Thursday and the refrigerator has been out of service the whole time. After spending over $ 600 they cannot seen to get it to work. This is a 5 year old upper end GE refrigerator. They give us a two day window of when they will be here which is totally unacceptable but since we paid them once they have us.

My fridge was getting too cold, food freezing up, the digital temp control was broken, ice maker not discharging ice. I was referred by Parkside Appliance to contact Norcal Refrigeration as Parkside does not repair fridges.
I called Norcal and asked for «Frank», someone said Frank was unavailable but could schedule a Sat ¹⁰⁄₁₀ service call. The person who showed up was «George» from Continental Refrigeration. George inspected the fridge and said the repair would be replacement of the 1) digital control board, 2) ice-​maker. His verbal estimate was $ 600+. George said he would call me on Mon after finding out the exact costs of the parts & timing for this repair.
Prior to George’s departure he insisted on collecting $ 65 for the 15 min service call. Days go by no calls from Norcal or Continental refrigeration. So on Thu 10/​15, I called Norcal and spoke to «Frank» and informed him of my experience with «George». He seemed surprised and promised to get back to me. More bullshit no call backs. I’m going to order the parts via Marcone and fix it myself.
I wanted to give these guys the benefit, but the scammers they are deserve a ONE star review. Please avoid these two companies Norcal & Continental refrigeration as they’ll charge you $ 65 for doing nothing.

Friday morning I discover the refrigerator is no longer cooling. I call Continental, they say George will be out between 2−4pm later that day. George calls at 4 to say he’s late (no shit!) and that he’ll be there around 6, at which point he actually does show up. But this is just minor shenanigans compared to what’s to come.
He pokes around the back of the fridge for awhile, and tells me that he has to order a part for it, and that he’ll order it on Monday and will fix the fridge sometime midweek when the part comes in.
So Wednesday rolls around and I haven’t heard from George so I give him a call. He says the part should arrive today or tomorrow and he’ll give me a call as soon as it does to come and finish the fix.
Then, later that afternoon, he calls me again and tells me the part is backordered two weeks. So, this is the part that I have a problem with: in my earlier conversation with him he implied that he had ordered the part as we discussed when he clearly had not. Now he’s telling me that I’ve gotta go another two weeks before the part comes in?
In addition, he then says if I need the fridge to work sooner I can replace the entire compressor for $ 900. No way I’m gonna spend that on a compressor, I’d rather just buy a new appliance.
I ask him to tell me what the part number or description is and I will find it. He says he has it written down in his office (not with him) and I tell him to call me that evening when he gets back to his office. Of course, he fails to do so.
At this point, I’ve decided second opinion is the right thing to do here. So early the next morning somebody from another company fixes my fridge in 45 minutes, no problem.
Moral of the story: USE SOMEONE ELSE!!!

George. the owner and the only person who works for this company came to the apartment that I rent and told me that it would cost $ 350 to repair a 20 year old refrigerator.
I called the landlord and suggested buying a new fridge. The landlord agreed. George angrily picked up his things and left, but not before charging $ 65 and doing something to the fridge so that in two days time the entire thing stopped cooling and all of the food went bad.
This man is a con-​artist and deserves to be put out of business.

Continental Refrigeration is basically a 1 man operation. Things started off very nice and he told us what is wrong with the refrigerator. He consequently told us he’d have it fixed in a few days for $ 200. That turned in to 5 days and 3 more broken items jacking the price up to $ 1200, which we paid upon completion two weeks later. Had we known all those items were broken we would have bought a new refrigerator rather than repair this one. However he withheld this information until we were at the point of no return. At this point we had to pay him for the services rendered.
This company is a liar and a cheat.
STAY AWAY