Crossroads Trading Co.

I am reviewing strictly the buying side of this Crossroads.
I come here pretty often as I work in the neighborhood. I’m not sure if Crossroads only tries to hire staff with major attitudes or what the deal is. There is a gentleman with bleached blonde hair and glasses that was extremely rude today, running through the store bumping into people not saying excuse me or any of it.
And… If you enjoy being ignored when it’s time to buy your clothes, this is the place for you. Girl behind the counter with dark hair is always rolling her eyes. Would it kill you to be nice or smile?
I honestly think this place really needs to evaluate their staffs customer service. Its really really bad, bordering on hilarity.
But the selection of clothes is pretty decent.

The staff was friendly and respectful, but wow, they give you practically nothing for even very expensive items that are in excellent condition. They offered me $ 6 for an unused, $ 100 purse I bought in 2014! That $ 6 can’t even pay for my metered parking in SF! Goodwill and EBAY are now my best friends.

I’ve been to a number of Crossroads and have had mixed results. This one slightly edges out the other Crossroads locations!
The merchandise actually seems more limited than some of the other stores but it was nicely organized. They were organized by type and color.
Prices in general seem reasonable. I got a pair of NWT Liverpool jeans for $ 9 (half off) which is great!
There was a gorgeous Burberry trench for $ 200 on the wall but I think it was a men’s trench. It was still a good value though!
Their purse selection was a bit small but I didn’t see the blatant counterfeit purses that I saw in some of the other locations.

Only subtracted a star because theyre so picky on buying clothes, which is understandable, but other than that the service was great!
So I got here at 11am on the dot because I wanted to sell clothes for the first time and I was kind of nervous because I thought that the buyer would be really judgmental because I had a big black bag of old clothes, but no ANDY was great! Very friendly and talkative and before we started he told me the basics on selling clothes to them which was really nice of him. Yes, like I said they are really picky on buying clothes, but during the whole time he was not judgmental at all and he told me the reasons on why he wont buy a particular garment. At one point I was pretty nervous because there were at least 4 women waiting to sell their clothes and I felt like I was taking up so much of his time, but no he reassured me that this is a typical thing and that those who are committed are used to this waiting time! I ended up getting around $ 45 for 4 clothes and I would totally recommend this place! Thanks ANDY!

The man who went through the items I was selling was very informative, fair and friendly! I got a good amount for what I sold, and I’m very happy with my experience.

This review is just as a customer. I generally love Crossroads and can usually find a few gens but the women working in this store are quite unfriendly and unprofessional. I was actually trying to buy 2 sweaters and there were FIVE employees behind the counter ignoring me. I stood there for a couple of minutes then asked if someone could ring me up. Someone rudely replied «just a minute «. Really shoddy customer service. Hopefully whoever runs this place will pay attention to all if these bad reviews… because I would like to become a regular customer.

This is one of the best Crossroads stores in the city, despite its small size. The reason is embarrassingly snooty, but legit all the same:
It’s really fun to wear super-​rich people’s hand-​me-​downs. See? Already you’re like «damn, this bitch is super snobby.» But I’M RIGHT. And if you’ve been there, and you love it like I do, you totally know what I mean. Because I grew up wearing clothes from COSTCO. This means I had like 50 variations of the very same X-​Large shirt. But slowly, painstakingly, my wardrobe has been changing to reflect the glorious materialistic, label-​worshipping consumerist dytopia that is modern America. Thanks to Crossroads, my closet is slowly morphing from Goodwill/​Costco to Banana Republic/​J Crew/​Anne Taylor, with a smattering of (I kid you not, man!!) Emporio Armani, Prada, and (still totally not kidding!!!) Jimmy Choo. But my pay-​check didn’t actually go up – I just realized that you can buy those labels at Crossroads for like $ 40 – and that’s the STEEP end of the price range.
Thank you, Super Rich Chicks who decide that their Prada shoes are worthless after one wear. Thank you, Strange and Wonderful Woman who donates all her Banana Republic clothes to Crossroads WITH THE TAGS STILL ON. I feel that we have a deep connection. Your avatar lives in my wardrobe. Please continue to donate exceptionally good quality items to Crossroads, and Crossroads – please continue to be super super snobby about the items you take (people who have donated clothes have complained about this on Unilocal,but your pain is my gain, peeps) so that I can forget the painful years of Costco elastic-​waist jeans and merrily go through all your «garbage» to dress myself in a way that supports the fantastic lie that I actually make enough money to live here.

The usual at a Crossroads. Staff is unfriendly, store was in disarray, selection sucked, prices were so high it was laughable. Parking was awful just as well. We stayed about 10min and left. Waste of time.

My initial review was removed because «reviewers» aka CROSSROADS felt it lacked specific details. Okay, here are specific details.
I had consigned a pair of EUC Hunter Boots, EUC Theory Cashmere turtleneck dress, and a NWOT Kate Spade crossbody at their sister store 5^th and Fillmore. They listed the boots for $ 50, the sweater for $ 100, and the Kate Spade bag for $ 75. A total of $ 225. That store location closed so I brought my things to Crossroads. They wanted all three things for $ 35. That’s right. $ 35.
Perhaps they planned to sell these items for less because this store is a bit low end compared to 5^th and Fillmore, and that is why 35% came to $ 35. If not, I cannot see how SISTER STORES price things so differently.
I said it in my original post and I will say it again as THIS IS NOW WHAT I DO after dealing w secondhand stores in the city. I list name brand, designer goods on eBay. Especially if they are in like new condition. Your return is 85% vs the 35% of low-​balled prices from consignment stores and the small amount of time it takes to list it is worth it when you sell it for a good price.
Is that detailed enough, Unilocalers? Crossroads Staff? I guess I’ll have to wait and see if I get a note from Unilocal that my review had been removed.

Please let me start off with saying this review is for the «selling clothing» to the store aspect. I have never been treated well enough to consider giving them my money.
Also, another caveat: perhaps other crossroads in the city and beyond will give a better experience than this store on Filmore.
Each time I go to this store expecting a modicum of politeness, or friendliness or even courtesy I am sadly disappointed. Instead, I encounter nothing but attitude and bitchiness from the sales people. Seriously… you work at a used clothing store and perhaps it makes you feel better about yourself to treat the very people that provide you with inventory and thus a job like they are somehow beneath you.
I watched others be treated rudely as if the clothing they brought had some type of strange odor. I was right next to the woman who had brought the clothes for the «inspection» also known as JUDGEMENT and I assure any one reading this review: the clothes smelled fine. This young woman was treated as if she had shown up to ask for a piece of sandwich or was begging for money. And stood there… taking the snide.
The next woman was treated also rudely.
I waited past 30 minutes to have someone with hair the shade of an Easter egg left out in the sun. Only to be told that they were going to «pass» on my medium end purses. I swear I will not go back to this place. It was not the «passing» that bothered me; it was the arrogance that came with it. Like some sort of smug satisfaction in the rejection of my items.
Seriously, it’s like they get off on it.
The sales people are rude. Arrogant. Filled with some misplaced superiority complex and frankly all look as if it is THEY who could use a few fashion tips.
I recommend the Goodwill. Less attitude. A good cause and frankly gratitude for your business and just plain niceness.
I find less and less reasons to go north of Geary anymore.

Crossroads on Fillmore has grown on me. I admit I’m here at least twice a month and I hardly ever come away empty handed. I dropped 60 lbs in the past year and Crossroads was my savior in building a new wardrobe. Scored some great finds like a Diane Von Furstenberg jacket, Banana Republic cardigans, Anthropologie dresses, Joe’s and Paige denim jeans, and a Madewell purse. I’ve also learned how to trade in clothes more successfully… going to the website and clicking on «what we’re looking for» link is helpful on what items are desired. This is my favorite secondhand store in my neighborhood for sure.

Still my favorite used clothing store in SF, where I take most of my gently used and sellable items.
Tips for those of you out there looking to make some cash off of your clothes:
+ Make sure your items are clean, pressed and smell presentable. Everyone can tell if you’ve had your stuff in a garbage bag in your garage for weeks…
+ Speaking of garbage bags, showing up with 4 – 5 (or more) giant bundles tends to tick off the sales associates. I don’t have anyone or record saying so, but the looks on their faces says it all. Instead, bring in a few tote bags full of carefully handpicked items that you think people would actually want and wear.
+ If you must purge your closet en masse, drop it off and come back later. Sucks for those of us behind you in line who have to wait.
+ Don’t argue with the folks behind the counter picking what they’ll purchase. They know what sells inside the store. And they can tell when you’re desperate. Arguing about how much something cost when you bought it at Neiman’s or Sack’s several years ago will get you nowhere. If they don’t want it, they don’t want it.
+ Take in items that are less than 2 years old. Brand names are obviously desired — and yes, they know what names the popular stores like Anthropologie and Bloomingdale’s carry.
+ If you don’t end up selling some of your stuff at Crossroads, take it to Pluto’s Closet or Buffalo Exchange — they are all looking for different types of merchandise. This particular store tends to go for more conservative name brand stuff. Really great denim, too.
When I clean out my closet every few months, a trip to Crossroads is my first stop on the clothes selling train.

It’s fun to shop here;
however, selling/​trading clothes is a whole different experience.
I understand it takes time with each customer but the attitude of the person working was less than enthusiastic. She took her time and chatted with co-​workers while several of us waited for our clothes to be seen to.

If you like bad treatment and lazy employees, then this is the place for you!
I said to the guy who turned this fan on that it is disgusting to blow this around and he waved his hand at me and said ‘I know’ and turned it on and walked away.
Picture attached.
Let’s not even get into the snarky rude attitude of all that work here. I usually do quite well selling, which is the only reason I even bother.

So my last experience was great. This most recent experience was AWFUL. I realized that there are more bad apples than good here and I will never go back.
I went in to shop/​sell clothes today. There was one male and one female sorting through items people bring in to sell.
This frumpy woman was a dread to be around. She has a snarky attitude the whole time I was there… from the moment I walked in to the moment I left the store. She took a few items, but was absolutely disgusting while she sorted through items. She kept coughing everywhere (sometimes) covering her mouth.
Anyways, I noticed she had some rude criticisms while she sorting through others’ clothes. Man, who cares if you hate an item. Just put the item in the «no» pile and move on. Have some professionalism.
So this frumpy woman’s «friend» came into the store. You know what that meant? STOP, DROP EVERYTHING! For a long, five minutes, I literally stood in-​between their conversation (friend behind me, frumpy in front of me). Come on!
A few people noted that these buyers lack customer service skills and knowledge of brands, which I completely agree with. If it’s not a mall, brand… it’s harder to sell here.
As others said, don’t bring contemporary/​designer goods to sell here. Sell it on eBay because 85% of that profit is yours! eBay even has a valet service where they will sell your clothes for you. They will take 30% of that profit, so 70% is still yours! LikeTwice is another online consignment option. It’s SF-​based too! :) If you have high-​end designer goods, don’t even think about going here. Sell to
. I’ve had nothing less than a fabulous experience selling to them.

Wow, after reading all of the negative comments about this place, I definitely have to agree with them. I been here several times with my GF when she came to sell her clothing and it’s always been a bad experience. Today, we arrive a little after noon and it’s now 1:45 and they are finally helping her. I peeked at the waiting list shortly after we arrived and there was only one person in front of her. We noticed that there was only one person behind the counter doing everything. While she was going through a customer’s used clothing to buy, another customer shows up at the register and she’ll drop everything to help them. There was also another guy working in the back, but he wouldn’t help out.
Now, regarding the way they buy clothes, in the past, we brought an expensive Burberry coat that became too big for my GF (she lost a lot of weight) and all they offered her for this $ 900 coat was only $ 45. Last summer, she brought in a jean jacket in when they said that they are buying Fall & Winter clothing and they passed on it. She brought it in again this time and now they bought it even though they are looking for things for Spring & Summer. I just don’t understand their reasoning of how they buy clothes. They say Spring & Summer, but they bought a winter jacket…
In one of the comments that I read while waiting 1:45+ for my GF, someone suggested going to Goodbyes or other stores instead. After this last bad experience, we will be looking into other stores to go to. Hopefully others will follow and maybe this Crossroads will learn how to treat their customers better.

merrrghhhh, this place is kinda average for consignment, or selling items. they’re super duper picky about what they take — even kate spade items! but oh well, i do keep coming back, especially when i was living in the area.
when buying things though, there is a good selection!

buy: 4 star. The price is fair and a lot of items are in very good shape.
sell: 3 star. The service is a bit cold. A little smile never hurt anybody.
In general I’m happy that there’s a such a thrift store in my neighborhood.
Some tips for selling:
1. Read their seasonal guide for trading before you go. They are pretty selective, and they are only looking for certain style at a time.
2. Jeans of all brands and sizes are almost always welcome.
3. Decent, better known brands are easier to sell (J crew, Anthropologie vs Gap), but they do make exceptions.
4. Don’t expect the staff to be super friendly, they’ll just go through your stuff and judge them: P

Great options here at fab prices. That’s if you have time to meticulously comb the racks and investigate each piece.
The line to consign on Saturdays and Sundays is quite long. I visited to consign on a Sunday around 2pm. The wait to have the staff review my 4 bags of clothing was around 45 minutes. I was ok with this because parking is free on Sundays on Fillmore Street and I scored sweet parking about 25 feet from Crossroads. I registered to consign and shopped around while I waited.
The items in the store are pretty great quality. I scoured the dress racks as I’m in the market for wedding guest attire to attend 4 weddings this year. I found many incredible designer dresses from DVF, BCBG, J Crew, Banana Republic, and Rebecca Taylor. MOST were in great condition. However, 2 dresses that I wanted to try on had broken zippers :(I’m impressed with the amount of items in the store that still have original tags on them!
The clerk explained that they were pretty stocked on items and were being VERY picky. Most of my items contained work wear (blouses, trousers, etc.) and are typically not taken at this location.
I left purchasing nothing and carrying every single item that I brought into the store. They didn’t take any of my items. (not even my gently worn Cole Haan patent pumps)
I just downloaded the Poshmark app. Going forward I’m going to unload my gently worn name-​brand clothing there.

I wish that I could say more about this place. It looks like a good store to sell your clothes to but I didn’t get the chance to find out.
I showed up at 8:05. 5 minutes after the closing time. The doors were unlocked and there were still people shopping in the store. I didn’t have the chance to try and sell the 5 items I had because I was promptly & rudely denied and ushered out.
I know there are hours of operations for a purpose but 5 minutes is not unreasonable. Also don’t lie to me and tell me that the registers are all closed when you have people still in the store shopping. Obviously the registers aren’t closed because people could still make a purchase. Just be honest and tell me that you’re to lazy to go the extra step for your customers. But also recognize that crap service gets crap reviews.