Delta Air Lines

horrible airline, delayed 9.5 hrs and was at airport for 12hrs. no discount, food or any announcements for 7 hrs. it was astonishing. I’ll never fly them again.

Arrived 3 ½ hrs early to help get my daughter on a flight and barely made it on time. Extremely understaffed, slow, aloof personnel. Avoid this airline in this airport at all costs!!!

Truly horrible service! I bought what I thought was a Delta flight for $ 1400 from SFO to Paris and locked in a window seat — or so I thought. Got here and I am stuck right in the middle. I complained and they said sometimes it gets changed to request people sitting together. Basically fraud when they allow you to select a seat and then switch it at the last minute. I am very upset that I got shuttled to AirFrance in the first place — I would have gone directly to their site had I known and saved the Delta surcharge for such terrible service. DO NOT fly Delta — you never know WHAT you are going to get — except that it is not what you paid for.

I find Delta slightly better than the other huge US carriers. It’s especially good to its frequent flyers, with complementary domestic upgrades, that for platinum or diamond members happens often. I also think their food for purchase options in coach aren’t bad.

never again will I voluntarily fly with delta. After confirming that we only needed notarized copies of our birth certificates to fly to South Africa, delta implemented a new policy requiring all minors to have their original birth certificates not notarized copies. they did not inform anyone of this policy change, and refused to let us check our bags and get on the flight. after all of this, both South Africa’s equivalent of the state department and the South African consulate general in New York informed us that a notarized copy of a birth certificate was the necessary documentation and that delta was in the wrong.

Nope. Nope. Will try to avoid it at all costs.
We missed our flight from Hawaii because we spent 40 minutes to simply drop-​off our luggage, and there were only 5 passengers in the line — only one agent at the window. So after we finally passed security check we were told that the gate is locked and we have to rebook our flight, and we will not receive any compensation (I paid for a preferred seat), hotel or transportation because it is not Delta’s fault. We missed our flight not because we spent 40 minutes in Delta’s line, but because of 40 minutes in TSA line. So we have to stay one more day with no luggage, hotel reservation, etc and it was 10:30pm already
Boarding at the next day was a complete mess. Our flight was delayed and they were boarding 2 flight through the same gate. No clear instructions or explanations on what is going on and which line is for which flight.
Delta is the 2^nd worst airlines in my experience (1^st is United)

Great service on a Boeing 717 airplane with shuttle to LAX. Snacks were healthy, organic and tasty. Comfort seats were perfect for a big gentleman like myself.
I used self service kiosk, got my boarding pass and since I had no checked luggage, I went eight to security to my gate and was boarded properly and seamlessly.
Flight arrived and departed ontime for both legs of my trip back and forth and I had a great time. Thanks Delta. :)

I’ve flown Delta at least a million times so I can safely say these guys are great! I have never had an issue with them. The staff is always super accommodating and very friendly. If you’ve ever flown United they are like night and day.

My family recently flew with Delta on a vacation trip from Norfolk, VA to Honolulu, HI. The flight to Hawaii left on time and there were no issues other than extremely rude flight attendants. I witnessed eye rolling, loud sighs and rude comments made to several elderly people on the flight who had asked if it was possible to purchase some food (not an unreasonable request for a nine hour flight!). The staff was unprofessional and obviously did not enjoy their jobs… not a good impression.
Our returning flight boarded on time and we left the gate only to sit on the runway for close to an hour. We were then notified that a fuel pump wasn’t functioning correctly and we were returning to the gate. We remained on the plane for another hour while several mechanics tried to fix the problem. At that point, the pilot announced the the part they needed was not on the island and our flight was cancelled. We were allowed off of the plane and were told that we would be re-​booked for a later flight. Imagine 293 people trying to be re-​booked! We remained at the airport for NINE hours while we were told that the part had been found in Maui and was being flown over. Around 11pm they made one final announcement that the part was at the airport but Hawaiian Airlines was refusing to release it to Delta??? Again we were all told to get in line to be rebooked. The best part came with the announcement that the plane would have taken off and simply used the «back-​up» fuel pump if we had been on a flight over land, but they decided not to risk it since we were flying over several thousand miles of water. Nice!!!
This nightmare continued as we were issued a hotel voucher for the night and were re-​booked for noon the next day. We missed our connecting flight in Atlanta so we ended up spending the night there as well. We had to pay our own transportation because the hotel shuttle wasn’t running at 2AM the following day, when we finally arrived in Atlanta. We also had to pay for two additional days of meals (for four people) without any compensation from Delta. Then, as we waited to board our last fight home they made an announcement that they needed 11 volunteers to give up their seats because the flight was overbooked. ELEVEN volunteers!!!
Mechanical issues happen and flight cancellations are understandable as everyone would prefer to be safe. But the lack of organization, bashing Hawaiian Airlines over a loud speaker (I have serious doubts that the story we were told was factual), overbooking flights, and no compensation other than a hotel room for a two-​day delay is ridiculous.

The planes are outdated and small. No screens on this one. There was a sign for in air WiFi and was under the assumption that it’s free. It’s not. They do compensate by providing a box of snacks (veggies and dip) along w/​the usual drink service. We arrived 30 minutes early and the landing was somewhat smooth.

thank you very much for loosing my luggage.
not only was my flight got delayed by almost 5 hours now i dont even have my cloths.
i blame myself, next time i will a little extra and fly with south west

Delta is my carrier of choice and so when a cheap airfare to SFO came up, I jumped on it. $ 302 round trip from Charlotte was hard to beat!
Arriving in SFO was easy. The gate agent was there to greet the flight and we had no wait for the jetway as I’ve experienced sometimes. Baggage was quick.
For the return, finding the Delta gates was easy and speedy. This is a large station for Delta, so they have a full size SkyClub here near the gates. Well worth the stop.
The boarding process was organized and the gate agent boarded properly by zone, turning away one gent during the pre-​board that apparently did not understand English.
Anyway, I’m a fan. Well done, DL @ SFO

***In many ways, this major airline is like a lot of major airline experiences throughout the country, but their SFO to LAX service was fairly strong; the boarding process was efficient, which allowed for early arrivals, and the in-​flight crew was noticeably more pleasant than what you get on most major airlines; and I am not sure if it is just for a limited time only, but complimentary breakfast service was featured in economy (a fruit tray, breakfast bread and peanut butter)***
I am not positive what the parking situation is at SFO, but I imagine parking here is expensive like other major airports.

We just flew from Grand Rapids, MI, to San Francisco, CA, for the holidays. Not only was the flight perfectly on-​time, the wifi worked wonderfully throughout, and everybody was extremely helpful/​nice. In particular, our son has an extreme allergy to all nuts and Delta Airlines went out of their way to accomodate his condition so we could fly for the holidays. We are extremely grateful for their awareness of the seriousness of food allergies and willingness to do what no other airline will do – make it safe to travel with our son. Thank you Delta, and thank you Joe Mercer, Gate Agent, in Grand Rapids, MI, for going out of your way to make us feel safe, comfortable, and welcome.

Delta is starting to grow on me. I appreciate the friendlier service and on-​time/​ahead-​of-​time performance. The planes are a little older but the overall experience is much better than united.
Landed 30min early last time (took off a little early), which is huge when ur scheduled to land around 11p and can spend more time with family.
Making delta status seems useful too as the complimentary upgrades to comfort+ give u a lot more free entertainment to help pass the time.
Atlanta and minneapolis hubs arent bad to spend a layover of a few hours. Detroit and salt lake city airports not as good.

It has been a long time since we’ve flow on Delta. Our last few trips were not fun but this flight was different, maybe things have changed!
Beautifully managed by experienced and thoughtful crew, plenty of service for those who needed beverage service etc. and expertly flown by pilots that should be teaching other pilots their skill set– aced the landing like no one we’ve ever flown with!
We are impressed and will be flying Delta again, just hoping that this is what we can expect. Nice to see the improvements– way to go!

#150
What can I say besides, «AWESOME!»
Me and a few friends were traveling to ATL last week for the Thanksgiving holiday. Because each of us bought our tickets separately, we were all on different airlines: Delta, American, Southwest, United… blah, blah, blah…
Several of us had 6AM flights, and three of us shared an airport limo to SFO. The other couple left at different times. I used the early check-​in on the computer (which was pretty smart, I might add). I was dropped off first as Delta is apparently before the other terminals at SFO. I walked up to the outside check-​in counter and had NO WAIT. The guy took my two bags, I paid the $ 60 and was inside in seconds.
I got to security quite quickly, passed through in less than five minutes, and after fixing my boots, placing my laptop back in my carry-​on, and buckling my coat, I was on my way… to the second gate past the security. WOW!
They were already boarding. I got right on. This was strange, as I have never had such a great experience on a flight. I sat down, and yes, I had a middle seat. But, let me tell you how much leg room and arm room to the sides I had.
There were TVs on each headrest, I was able to watch Silicon Valley the whole way. Drink and food service came throughout two separate times. I had this delicious turkey sandwich with cranberry bread and a few cocktails – mandatory.
They passed out headsets, offered pillows and blankets and kept cleaning the dirty items we collected after food and beverage service. It was very comfortable.
When I disembarked in ATL I hurried to the baggage carousel and guess what – my bags were within the fist four to be thrown down… WOW! I know I said that already, but WOW – Thanks Delta for being so awesome!
In the future, I will go out of my way to look for Delta flights to anywhere I travel. Maybe Delta can be my flight savior again… Who knows?
Stephani Smiles for Delta ;)

I’ve flown in an out of SF many times but delta was the first flight to have a delay. It sucks when you’re almost running into the airport and find out it was all for nothing, could’ve spent that extra time with friends instead. So do beware, and maybe check online before you leave for the airport. I didn’t get a notification about the delay either.

Not to be judgmental of airlines as they all have their quirks and idiosyncrasies, but Delta seems to be a bit ahead of the curve and gets it right most of the time. I don’t know how they’d treat me if I wasn’t elite, but do know they have respect and show appreciation for those who are loyal to their brand.

Recently made it to Delta Gold Medallion status, which prompted a number of company emails touting free upgrades to Business Class on my upcoming flight. But when I tried to do so — with the «help» of three different reps — it turns out that exclusions apply: no free upgrades from anywhere in California to JFK.
This kind of bait-​and-​switch tarnishes my Gold Medallion status, making it seem like a cheap imitation. At the very least, fairness and good faith should prompt some kind of notice that certain exclusions may apply.

Flight was on time if not a little early which is always a plus. The terminal is spacious and clean.
We were seated on a smaller aircraft but it wasn’t too bad for our short flight from LAX to SFO. There were no monitors/​TVs and it felt tighter but not too bad.
They offer free movies and TV if you login on your phone. WiFi isn’t free.
They actually serve snacks unlike other airlines nowadays! Got a container w/​veggies and chips w/​a dip. Beverages as usual.

Delta was a pleasurable experience. I was allowed to take my huge carry on onboard. Also I sat in the front seat behind first class on my flight home and it included a complimentary beer and pretzels. Awesome. It was all good no complaints.

First off, let me say if you’re looking to fly a ghetto cheap airline. this is for you! Believe me, if I had a choice to not tell you a long ass story I would!
I am literally not hard to please. the first time I’ve flown with Delta the experience was great, fast boarding, clean planes, comfortable seats (Delta Comfort), great entertainment selections, great and friendly flight attendants. absolutely perfection. This experience made me want to fly with Delta AGAIN!
This specific trip, I along with 2 other people were flying from SFO to PIT departing at 1:00pm. Upon arriving at 12:55 to board, there was a major delay on who knows what! About an hour later they announced that the plane was under «maintenance» due to engine problems and may or may not be ready and started directing passengers to other flights. After waiting about 2 hours in line for my turn, they inform me and that my flight will be delayed to 7:00pm. I thought. I’m a very patient person. I could wait an additional 4 hours. After sitting there alternating playing Angry Birds and watching Netflix. I was then texted that my flight was delayed to 10:30pm! I then stood in line yet again and was informed I was moved to a later flight so I won’t have to wait overnight for my connected flight. (seems legit)
Chilled in the yoga room (@SFO) and that was fun, plus I got a food voucher for a pre-​made sandwich and chips for my delayed flight. Around 9:00pm is when my group and I started feelin’ «moody». We couldn’t WAIT TO BOARD THE PLANE! YES FINALLY 9:30 came and they announced the Sky Priority Passengers are to board. then the line stood there until 9:10. THEN! DUN DUN DUN! they announced they cannot board any passengers due to a sewage flood on the air strip causing no staff to load the luggage. WAIT. What!
They took approximately a total of an hour and a half to make the announcement, decide whether to board or not to board the plane, decide to move the plane to a different gate and then announce everyone to migrate to that specific gate. WHY WHY WHY!
Skipping forward, got on my connecting flight just FINE (: but then. the jet we boarded had water dripping from the ceiling right on me plus the passenger next to me. I asked the flight attendant for a rag to wipe it and she giggled and handed me the complementary red blanket and said here use this. I responded no it do you have a rag? And she said no just use this and forces it in my hand and walks along the aisle. –_​_​_​_​-​” WAIT WHAT AGAIN???
NEVER! FLYING DELTA EVER AGAIN!

–1 star
Horrible horrible! Never again Delta.
Got at the airport and the flight was delayed 15 minutes only, getting in the gate I got a text message from Delta that the delay changed to 2 ½ hours!!! Than I got second text saying departing in 1 hour. Super horrible from the beginning. Arriving in my destination now (live time) we are waiting inside of the airplane already 50 minutes because there is not gate! But the flight after this one already landed and had a gate!
And plus, delta airplanes has duty carpets, nasty bathroom and no TV’s!

After months and months of riding discount airlines with lousy leg room, hardly any staff, and an overwhelming feeling of discounty-​ness, I can only say that it was good to be back aboard Delta.
Sure, they’ve still got their problems, but it’s hard for me to be too picky when I’m flying across the country in a big metal tube. The plane was clean, the folks were nice, I got a little snack, and there are games in the screen that’s in the seatback. I played a little golf, a little sudoku, and my flght went by in a snap.
Here at SF they’re a little red-​headed-​stepchild, but such is the life of Delta in a United hub. But still, they’ve got the staff and resources so I can’t complain too loud. Bonus for the internet meme safety video.

The air did not smell like jet fuel, or smell like raw sewage, was neither burning hot nor freezing cold. The food was edible, and the food coloring looked like it was expertly painted on it.
Nothing about my flight experience reminded me of the final concentration camp scene in the movie, «Children of Men.» In other words, my experience on the Delta Airlines flight was better than I expected.

Dear Delta, I think you could update your terminal a bit to make it more fresh and welcoming. Otherwise, thank you for brewing Peet’s coffee in your terminal at SFO.
Thanks!
My trip this time was from SFO to Hong Kong.
From SFO you have to connect through Seattle.
There is no WIFI from Seattle to Hong Kong. But there is Wifi from SFO to Seattle. It costs 3:50 for 30 minutes of web surfing.
No cost for checking in bags if you are on an international flight: 2 bags maximum.
During the flight from Seattle to Hong Kong, the chairs are generally comfy — leather seats. You have your own entertainment system with up-​to-​date movies and shows. The the leg room is sufficient — I’m 5ftt 2 so, I guess that’s not saying much. The food is on the salty side. I think their pasta dishes are better than the other options.
The flight attendants aren’t as warm and welcoming on the international flights. Being stuck in a plane all day must be tiring.
Safe Travels!

Delta prides itself its transcontinental premium routes, in particular SFO, SEA and LAX to JFK — these routes offer AVOD, headphones, sometimes a pillow or blanket, and if you’re lucky enough to be seated in Economy Comfort, a free snack and booze. I find that the premium economy offering on these Delta transcon flights to be superior over United’s and AA’s since neither United not AA offer a free meal or booze!
I have traveled all three routes to JFK and have noticed that on both the SFO-​JFK and SEA-​JFK routes older 757 planes are utilized, while the LAX-​JFK route typically utilizes newer, bigger 767 planes with lie-​flat Business seats and more seat availability in Economy Comfort. All the transcontinental routes offer AC outlets in both classes of service, which, yes… is nice; however, only the LAX routes have USB charging capabilities on the their 767 planes, which is even better.
SFO is my home base airport and Delta is my to-​go-​to airline for domestic transcontinental flights. I hope that in the future, Delta will upgrade their planes to 767s on the SFO-​JFK route (as was the case in the LAX-​JFK route) as it would offer extra cabin amenities (ie usb) with newer seats and larger planes.
From my overall experiences traveling to/​from JFK on Delta, the LAX-​JFK route [767 planes] is the most comfortable and modern. I typically prefer flying directly from SFO to JFK since it’s cheaper and saves some time; BUT if there’s an opportunity for connecting through LAX en route to JFK that is just as cheap as flying direct, I’d rather fly with a connection so that I can fly a bit more comfortably on a 767.

T H E | S K I N N Y: Delta needs a good, long vacation.
The kind that comes with massages, Algae body wraps and sand between toes.
Delta is a hot mess. Let’s not muck about. Old, rinky dink planes, outdated, poor service, and shoddy planning. Delta is tired. You can feel it. The tired you feel after working days, weeks, months, graveyard shifts, straight with no holiday.
T H E | F A T: If you are flying between SFO and LAX, you’ll likely offer higher scores and stars, because this is the only route that would showcase a grander experience. This is not a fair assessment of all of Delta. If you’ve flown Delta going others places, domestic and international, as I have, you’ll soon realize the perks offered between SFO and LAX are not an option for any one else. They’ve been gaining some fans by providing organic, free meals. Again, only for SFO to LAX.
W H A T | N E E D S | T O | C H A N G E :
— Don’t allow /​encourage travelers to choose seats online and then show up to airport only to realize they are not seated together, and Delta just decided to bump the passengers to others seats; meaning a family, friends or mates won’t get to enjoy the trip together, even after they specifically chose seats to accommodate their needs prior. AND THEN! the real kicker, require them to pay additional fees, nearly $ 100, just to get a seat next to each other or maybe near-​by, if even that. Sometimes, the reply is just, ‘nope, sorry.” This is ridiculous. And, only when I inquired why the seats didn’t match, did I learn of this. If I was not so careful, whilst reading, I wouldn’t have known until arriving to check-​in to flight. No alert or e-​mail was sent to inform passengers of losing their previously assigned seats.
— Hire desk agents who don’t refer to the male traveling companion, ignoring the woman traveler due to their clear gender bias. This was a disappointing experience.
— Get trained in better communication and customer service. Remove the large chip on your shoulder, please and thank you. They attempt to multi-​task but are unsuccessful, sometimes, it’s better to remain present for one customer, at a time, the one, right in front of you. Speaking on the phone with another client, whilst attempting to check-​in another client is a recipe for disaster.
— The lines are long, and yet not every desk is filled assisting customers. Make better use of your staff and ensure all desk agents are on the clock, to deal with multiple customer issues going on at once.
— Please stop losing bags and drop the cavalier, incredulous act. We are paying for your services. And the value exchange is no longer worth it.

I have flown Delta several times now, and I was pleasantly surprised with their fantastic in-​flight crew service. They’re always smiling, and always cracking up jokes. And with their slogan back in 2005 «Good Goes Around,» man, good sure does go around with Delta especially when they provided me with complimentary fresh fruits and cookies during my short flight from SFO to LAX.
I was even tickled to find out that their E175 commuter aircraft has got to be, one of the most comfortable aircraft I’ve flown on. It’s small but yet, surprisingly super comfy, and I can even stretch my legs and don’t feel so cramped. I highly recommend their Economy Comfort upgrade! It’s very roomy! :p
I’m a light traveler so carryon always works for me. But if you do decide to lug more stuff with «ya» like my «Sweetie» when we flew to SLC with Delta, I suggest checking them in. Thank you Delta for staying consistent! You rock!
«Keep Climbing» — Delta Airlines (current slogan)
Until then, Cheers! ~ :p