Dignity Health Medical Group-Saint Francis/St. Mary’s

Receptionists, nurses and the doctor are all friendly and nice, but the wait is ridiculous! First time, with an appointment, I still waited over 40minutes to be seen. Waited over an hour today to be seen. This hospital needs more hands or not over book the patients.

Really pleasant nurses and doctors. Especially in their radiology department! Took my mom in for a work up for her hip replacement. All went smoothly. Everyone was very professional and helpful. Highly recommend. Especially for any joint or back needs

I came here for workers compensation since it was closer then the main St. Francis hospital and my overall experience has been terrible. Even though there have been two great things about it, the bad outweighs that and makes me want to put 1 star only. I had to come here after going to the St. Francis ER. I waited for two hours to see the doctor. While she was great and incredibly nice and helpful, she sent me to get a CT at the main hospital. One of the MA’s here claimed that she sent me a cab so I went out, with a concussion to wait in the cold. 20 minutes and no cab. I ended up calling one and it came immediately. When I got to the hospital no one anywhere knew what to do with me. That same MA claimed that she had sent my information to the hospital and they were ready waiting for me. They weren’t and hadn’t gotten anything from the health center.
Then a week later I am told I have to see a Nurologist according to my Doctor here at the health center. She says she signed it as urgent. Fine by me. But then I’m told they cannot make the appointment until they get approval from my workers comp insurance. Fast forward another week still no appointment. I called my insurance and they had approved the appointment the week before. So either the center lost it or the insurance agent is lying. Doesn’t really matter but yesterday I was told that I’d get an appointment today, their referral woman just needed to go over the paper and make the appointment. The same MA was there while another employee told me that I could call today and check in about it because I CAN NOT go back to work without this doctors appointment. I called and had the rudest conversation with what sounded like the same MA. When someone is desperately in need of going back to work and it’s clear that the only thing stopping her is a doctors appointment, I would think you’d understand and be ok with me checking in on the situation. Instead I got a rude condescending conversation that made me utterly hate St. Francis health center. My doctor and physical therapist was great but this whole ordeal has made me want to tell anyone with workers comp to avoid the center! Just go to the main hospital. Sorry this review is so long winded but other people must know. The employees seen to lie and made my rough situation even worse. Avoid at all costs!

I have seen Dr. John Clothier a year ago and had X-​Rays today after a car accident. Was able to walk in and out in 30 minutes. Pretty convenient if you are busy. Bill the X-​Ray tech is a really nice a guy.

They really screwed me on some lab results that were supposed to be part of my annual checkup. Avoid this place

Dr. Jain is exceptional — the most attentive, professional, hard working and caring doctor I have ever been to. She goes out of her way to make time for me when I have an immediate concern — making appointments is easy. Her skills and knowledge are broad and diverse, so she can support a wide range of my health needs. She stays current in the latest treatments and theories — which is not easy as health care and health care resources become ever more complex — and she is consistently sensitive to my insurance, recommending treatment options that will be covered. Her office staff is attentive, warm, welcoming, knowledgeable and efficient. Lourdes is particularly fun to talk with — and fun is not a word I usually associate with a doctor visit. She knows her stuff and has a great sense of humor. The office is clean and bright and modern, and I see the doctor promptly — I rarely wait long at all. I highly recommend Dr. Jain for personal and family health care. Her office is my new medical home.

I stumbled across this place a few months after I moved to San Francisco. I didn’t know anything about the hospitals in the area and I needed a pre-​work physical pronto. I definitely lucked out in finding this place. Dr. Jain is always professional and thorough in her care. I can always find an appointment time that works for me and she is quick about submitting referrals to specialists. The front desk staff/​medical assistants are super friendly and really make you feel taken care of. I would definitely recommend this group for general medical care.