Direct Connect Auto Transport

Below is my statement to direct connect with the problems I had… end result was them basically saying too bad and call the trucking company they brokered me to.(Allied trucking) and Kimberly from direct connect threatening a law suit if I spoke bad about their company. This is America, read our Constitution DirectConnect.
KImberly,
I spoke with you today about a vehicle I had shipped. I called your direct line trying to reach Becky, after you stated Becky was just a dispatcher and should not go through her. I should put together an email stating my problems I had with this shipment.
When we first spoke I called the company Direct Connect Auto you work for, looking to use a company instead of being hassled by brokers. You did enlighten me with to a sites to read reviews and sites to leave reviews with shipping company’s and I felt good with what you told me and the confidence you had with getting my vehicle to me without any problems. So… I used your company. Everything went well in the beginning. I placed the order on the 5^th and was happy to hear that you found a driver on the 6^th and billed my card. I’m sure the speed had to be because the 1549.36 bounty on my vehicle. Going rate (1100.00) I didn’t care since it was going to be picked up and delivered on the 13^th. Well it started with the driver being a day late than what was scheduled on the 9^th of December but was picked up on the 10^th, no big deal. I still had a delivery of the 13^th. Friday comes around, I take the day off since the vehicle was going to be delivered. No vehicle, no email or call of it’s whereabouts. I have a 1.5hr each way commute to work, I can’t just pick up from work and meet a truck driver at the drop of a dime. Hence the emails trying to lock down an exact day. I was told by yourself you couldn’t contact the driver and must have been the wether it was delayed. So I stopped bothering you and waited patiently for 3 more days past the delivery date until I called your company and found out the driver was sick (hospitalized before taking my shipment and taking prescriptions that did not allow him to drive while taking them… Didn’t stop the driver) and my shipment was delayed due to that reason. On the 6^th day past the delivery I heard from the driver on the 19^th at 8:00am that was 5hrs away and would be here that day the19th at 3:00pm. I left work early that day to be here at 3:00pm to meet the driver. I got a call at 2:50pm from the drivers company stating the driver would not be here that day. At this point I was very frustrated. I immediately called Direct connect and was not happy. I was told by Becky a manager and owner of the company would give me a call and this was un excusable. Apparently the driver was on some sort of prescriptions and was unable to drive. Why he was on the road putting life’s on the line is beyond me, I should of called DOT right away and reported this guy. Back to the story… I took another additional day off of work because the driver was going to deliver that Friday. 7 days late due to prescription use and driving a truck. Finally on the 20^th I got my vehicle. I followed up with Becky on the 3^rd since I haven’t heard back from a Manager/​Owner. She stated he was out to lunch and would call as soon as he was back. No call back. I called today the 6^th and spoke with Kimberly and was directed to write the long story on what happened. So here it is. Below is a Quote I received from you the day after my vehicle was picked up I paid a premium price above market price and received a bad shipping experience.
Summary:
11 days from Arkansas to California, 7 days late, 2.5 days of work loss due to bad communication and a driver taking prescriptions and he should not have been on the road. Paid 1549.36 should have been around 1000 – 1100 and 5 days in transport.