DIRECTV

Cannot login into my directv account because it redirects me to an ATT login. Cannot use online viewing because of this reason. Basically these issues are unacceptable and I cancelled my service. Will be going with Xfinity which arent that much better, but in this case they are.

Horrible is an understatement. I just signed up for DirectTV service in April. For over 1 month, the DVR feature did not work and every time I called, they said they are aware of the situation and they did not know when it was going to get fixed. DVR service finally started working about 2 weeks ago. Now I’m moving and planned to take the service with me. They said I had to pay $ 240 to transfer my service because they have to run new lines. I told my landlord about it and the landlord said they do not allow DirectTV; it’s in the rental contract. I call DirectTV back to inform them and they are charging $ 440 to cancel service!!! How do you charge a customer a cancellation fee when it is not their fault and out of their control? RIDICULOUS!!! I will NEVER use them again. Horrible customer service. You don’t do that. I’m so angry. what a waste of money, horrible TV service, and even more horrible customer service! Don’t waste your time and money with DirectTV.

They duped me into a package with U-​verse. Now I have no internet. I pay for internet but the speed is slower than dial up. That is on a good day, I have to walk to a coffee shop to use the internet and check emails. Do not use this service.

NO STARSSS!!! This company deserves NO STARS!!! I just switched from Comcast 5 months ago and for the past 5 months, I have not been receiving On demand movies and I have to wait for a time that the movie is showing, and then record it before I can finally watch it. I have spent many days on the phone with sales people, technicians and managers and ALL have not been able to solve this problem. For the life of me, they will not even have a technichian come and take a look at this ongoing issue. I even tried to cancel the service because I am so unhappy with it however they said it would cost me around $ 400(cancellation fee)+ $ 20/​month to cancel the service. At this point, it would cost me $ 780!!! Please do yourself a favor and DO NOT USE THIS SERVICE!!! Non Reliable Service, Poor Customer Service, and would cost you an Arm and Leg to Cancel+ ALOT of headaches!!!
Honestly, please consider something else and do think more than twice if you want to try Directv. I regret my decision to use them in the first place. Good Luck to All!!!

Used to love this company. Been a customer since 1999… That’s coming to an end. Equipment keeps screwing up and they want me to pay for more and the service on it! I rent it from them! What crooks! Finally they tell me they will give me free equipment but I have to pay for installation! Most of the bill is renting their equipment. Now it’s lousing up and even though most of my recordings keep freezing, they didn’t fix it after our call, they refuse to give me any credits for it! Even though their equipment is screwing up! I can tell by the reviews here, I’m not the only one. Im done directtv. Oh and their on demand is the most user unfriendly service. It’s literally pointless and never has shows that are airing in case you missed it, or here the damn recording keeps freezing, like every 1 – 3 minutes. They don’t even send surveys anymore and I’m sure it’s because they don’t care.

These people are THIEVES! I have not had DirectTV since the beginning of the year yet they keep going into my account and illegally taking money out it!!! I can’t even go into the details as they are too drawn out and ridiculous. No one would believe it. Mind you, I only signed up in Nov for their service ONLY because ATT suggested it when I went to upgrade my internet (now I have no internet or TV!!!). After only two months of service, DirectTV was saying I owed them over $ 300 (after already paying a $ 200 bill). I was initially told my bill would be around $ 120 a month for TV and internet. They have gone into my account and stolen over $ 300 and just sent me another bill today saying I owe them $ 180! You can’t talk to anyone. They are so incredibly rude and say they will not talk to you until you pay your bill. After two attempts with my bank, they are changing all my account info so that DirectTV can no longer illegally go into my account. They are also getting their lawyers involved to help me get my money back.

I tried for weeks to get Direct TV. Signed up for it through my AT&T account. Was a disaster, don’t even bother. After six visits they still couldn’t come out with the right equipment. First visit said they needed certain equipment and I had to call and order. I did, they came back still didn’t have right equipment and they order hadn’t been put in correctly. Called and verified that we needed the proper equipment, they came and the technician still didn’t have right equipment and could not install. This happened over and over again, each time I had to take off work to be there. After the fifth time, and four weeks later I still didn’t have the service installed and had wasted so much time getting off work that I gave up using the company. If they couldn’t even get their internal business handled to get service started, I can only imagine how badly they would have serviced my account if I had gotten it. The deals sound great, but not worth it if you can’t get customer service. Don’t even bother to waste your time with this company.

I have had direct tv since May of 2014 and some before that, but recently moved and re-​established new service with direct tv. That was the biggest mistake ever. First off the installation «pro» was very rude, had very poor customer communication skills, he left a mess in rooms, he did not clean up behind himself, left old cable cords in rooms, that he pulled up from beneath floor. Did not run cable to room I wanted which involved my wife and I to relocate to a room he would run the cable to. Which also was the closest route to the satellite. Direct tv charged me for installation which was $ 240.00. I tried to resolve issues I’m having with direct tv horrible service in all departments, but calls go straight to another country. No help at all. I will be terminating my services with direct tv and letting everyone possible know and beware of this entity called direct tv (with at&t). Stay away or be prepared for very bad customer service.

The gift card deal is a lie. Don’t signup for this service. They have a bunch of fine print that get them out of sending the gift card. I was never told that you had to get a certain package in order to qualify for that deal. 6 months later I call them back inquiring about the gift card and they tell me I don’t qualify. What a joke. False advertising, expensive prices, and rude customer service.

On 2/​25, I waited 4 hours for the DirecTV installer – who never showed up. After 3 hours on the phone and a 2-​hour visit to the AT&T store (where I had originally signed up), the answer as to why the no-​show was «We don’t know why that happened.» Maybe the universe was trying to tell me something, but I’m a slow learner. So, I made another appointment.
DTV robodial called at 8 a.m. (on a Sunday) to assure me the installer would be coming between noon and 4. Said installer arrived at 2, looked around and said «Your house is too tall and has a steep roof. We can’t install here.» REALLY? How stupid must a company be to not ask crucial questions – the height of a house and the style of the roof – before all the paperwork is done and appointment are made?
Very stupid – and that’s DirecTV.

If I had the choice I would not even give DIRECTV 1 star! Over the past two months (1-​year into our 2-​year contract) we have had to ARGUE with them four times because of their terrible customer service! This company will lock you into a contract and increase their rates whenever they feel free. Just to get my receiver moved from my downstairs to my upstairs, I had to talk to 5 different people through a process lasting 2 hours! When all was said an done, however, we get hit up through our email congratulating us on our MOVE! Which according to their fine print could extend our contract anywhere from 12 to 24 ADDITIONAL months!!! I am still waiting for them now to deal with some of the «new and improved» billing charges…
STAY AS FAR AWAY FROM THESE LIFE SUCKING CONTRACT, «AGREEMENT», PUSHERS!!!

I’ve been with them 5 years and have flawless credit with them. They keep bumping their costs to where I was paying $ 85 a month for CHOICE with no movies. We have a second TV
in guest bedroom occasionally watched. I pay for 2 cable boxes and pay additional for HD.
What supposedly costs 67.99 (Choice) ends up at $ 85.
I moved down to «Entertainment» (57.99) My monthly bill is now $ 74. Being a LOYAL cash-​cow
for 5-​years MEANS NOTHING. They charge $ 24.99 for new customers.
These are the most deceptive/​money-​grubbing ethical lepers I have ever dealt with.
I soon plan to spend money to get internet TV and let these guys dwindle like they deserve.
I only watch about 10 – 15 channels and Viacom /​MTV /​and basketball games from South Carolina are not what I want to pay for. I WILL find a way to get a menu choice @ $ 75
per month… but not with these crooks.

Spent 45 minutes on hold today and was transferred 3 times. Never reached anyone who could solve my problem. This never happened before the merger. Calling Dish tomorrow. Tried online chat. Gave up after 15 minutes as rep kept checking God knows what and offered no solution
If you have billing through att, they don’t know how to help you. Strongly recommend against bundling
Plus there is no Pac 12 network.

My whole home DVR has a lag when i change channels. Like a 10 second lag. i have contacted customer support a number of times and they tell me that it’s a known issue. Apparently this is an issue that happens with the previous DVR version. In order to upgrade to one that works I have to pay. I would think that the 150/​month i pay would guarantee me working equipment, but I was wrong. I will have to bite the bullet and pay the cancellation fee to change back to cable.

Tired of dealing with Comcast, the worst company in the history of civilization, we recently switched back to DirecTV. I wouldn’t say the company is great, but it’s much better than Comcast. It seems that they’ve stepped up her game since the last time I dealt with them.

Beware, Beware!!! I got Direct in August of 2013 when I lived in Southern California. We retired and moved up to Northern California in December of 2014. We had our service transferred since we were under contract for 2 years. We noticed our bill going up and up for just Basic cable. In August I called to complain and asked when our contract was up. They said December 2015. I told them my contract was not December of 2015 but August. They informed I was wrong.
Now my bill has gone up to $ 130.00 for (Basic Cable)! Called again today and was informed since I started a «New Agreement» I was extended 4 months. New Contract?! I moved. She informed me they sent me an e-​mail to inform me (They did not). This is out and out extortion! This company is not upfront and picking our pockets! Try another company although most of them are not honest!

This company just 6 months ago, had wonderful customer service. But then AT&T bought them. And it all changed. Terrible people there. Liars. Then supervisors that would rather back a lying agent then help a client. That’s ATT talking.
I spent an hour on the phone with a customer service person setting up a guy to come out with a box for our bedroom. Talked about when I’d receive my money. That the guy would show up on the 3^rd. Being disabled the 3^rd is when my money comes. We said I’d have a money order for the guy on the 3^rd.
Then nobody shows up because this lousy girl says we didn’t have this conversation. She says she just told us we have to pay by card over the phone to have a guy come out. I said the girl and I talked for an hour setting this up about the guy coming out with a box on the 3^rd and I’d have a money order.
If the girl and I only chatted about paying by card to set this up. We wouldn’t have been on the phone over an hour!!! But setting up the order and when the guy would come. How she would take off the money on our bill because we were paying $ 99 for the box.
I talked to a supervisor who wasn’t very super. She treated me as if I made this up. There was no advantage or freebie I would receive by setting this up that I really never set up something with the girl. That I am making this up for what reason? It makes no sense!
These people at Direct TV are terrible. I left cable because the customer service got so bad as the company got larger. Now Direct TV is owned by ATT. Another giant who doesn’t give two cents for their customers!
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I called to remove a line due to a death in my family, and all the direct tv operator could do was try and upsell me to a new reciever and plan. I mentioned 3 times i was not intersted and to please just honor my request and reason for calling. Finally, i had to cut the operator off mid sentence as they launched into thier programmed patter AGAIN.
The operator was RUDE, Un-​senstive to my situation, and then became very standoffish.
This ios the most unprofessional handling i have ever dealt with.

I tried to have DirecTV installed in my home in SF, but apparently a satellite TV company can’t go on roofs anymore (?!). The previous owner of my house had a DirecTV dish installed on the roof (great, out of the way location), but the technician refused to replace the old dish with a new one. Apparently policy changes after the merger with AT&T are to blame and now prohibit technicians from going on roofs with ANY sort of pitch. Mind you, I am all for safety, but it was laughable when I went up on my ever-​so-​slightly-​pitched roof wearing flip flops in front of the technician … but the conditions were «too dangerous» for his supervisor to allow him to attempt the job. The only option the company provided was to install the dish on the front (street side) of my house (and I guess leave the old dish and all the old wiring for me to remove). No thank you.
This is particularly frustrating because the company provided no prior notice of any installation restrictions (aside from getting the landlord’s permission … but hey, I’m the owner). You would think that because they had fairly recently installed a dish on the house, this should be an easy job — no new wiring, just a new dish and a box! Guess not. Since the technician wouldn’t, I even offered to install the dish myself (in flip flops) — but apparently that’s not an option either. If their installation policies/​parameters were clear ahead of time, I could have saved myself the trouble. Or, the company could just recognize that they install satellite dishes on roofs and use good judgment about which jobs are can be completed safely (e.g., in flip flops) and which too avoid.
This is on top of the terrible customer service AT&T provided in scheduling a technician to install Uverse internet — the rep didn’t tell me there would be separate appointments for satellite and internet service, so I was surprised to find out several days later that my internet appointment was scheduled at a different (and inconvenient) time than my DirecTV appointment. When I called to reschedule, AT&T wouldn’t rescheduled the Uverse appointment to same time as my DirecTV appointment (so I could avoid missing multiple days of work), and couldn’t coordinate a single time with DirecTV (thanks to a lack of integration post-​merger).
Looks like the merger with AT&T was a terrible idea — turned the company into a joke. Thanks for wasting my time.

I moved to an over-​the-​air shadow zone where I can no longer receive all of the 4 or 5 broadcast networks. I knew that cable (Comcast or Astound) was ridiculously expensive after the nickel & dime charges for DVRs and HDTV service were added to their so-​called low rates. The only other choices were DirecTV & DISH. (One of the previous cable installers cut the internal phone lines in my building before I moved in, so AT&T is not an option.)
I picked DirecTV about 2 months before they introduced Genie, so I am limited to recording 2 programs at once. I know that satellite & cable installers are independent contractors, but I happened to get 2 guys who did a very thorough job. I have no complaints about the initial setup or hardware. The DVR works nicely. The DirecTV Internet apps are also good.
The customer service has been spotty. My initial sales rep was very good. She gave me the phone number and the dates to call so that I could cancel all the promotional services at the end of their free offers. I canceled my premium channels without a hitch, but I wasn’t so lucky with the NFL Sundays service. When I called to cancel, I was told cancellation was unnecessary. Six months later, I see that I’m being billed for another season of NFL Sundays!
Another service rep tells me that I should have seen the notice in my June statement which would have warned me that I was automatically opted in for another season. (This means that the lazy customer rep I had spoken to in Feb. did not realize that he needed to disable that opt in feature.) I use paperless statements, so I don’t always view them. I will now!
I may cancel service at the end of my 2-​year DirecTV contract and switch to DISH. Either that, or I will install an aerial antenna on my roof and use a dedicated PC with an ATSC tuner as a DVR. If I’m feeling lazy, I’ll watch content from Netflix, Hulu or some other online provider.