Dolores Properties

1-​star reviews quite accurate. She’s a very unpleasant landlord/​accountant.

Wow.
Worst landlord experience ever. I lived at one of her properties for just over two years and had NUMEROUS issues. First and foremost my apartment was broken into thru my unsecured bathroom window. When I contacted the landlord about getting the locks changed on the front doors to the common area she flat out refused. After talking to my neighbors it turns out that very apartment has been broken into on numerous occasions when other tenants were living there — YET SHE DID NOTHING TO SECURE THE PREMISES AND INSTEAD CONTINUES TO RENT IT OUT.
Immediately after that issue, I had a problem with my sink, I told them to come by on a day that I was working from home but didnt tell them that. When I arrived back from lunch I found them photographing my apartment to find ways to put the blame on the break in on me and my roommate. YES TAKING PICTURES OF MY APARTMENT WHEN I WAS NOT HOME.
To top it off when I was moving out we discovered a VERY LARGE bee infestation in the wall of one of the bedrooms. Thankfully they weren’t able to get in before I got out.
Oh and finally she is late on the security deposit and when you blame her she said that I returned my keys late. Sorry lady, I vacated the premises on the final day of the month and returned the keys to you by 8 PM — AS STATED IN THE LEASE.
She takes thousands out of your security deposit for no reason.
Shes an absolute crook and if you sign with her, honestly I wish you the best of luck. I know the rental market here is hard but don’t sign into anything with her.
You will only regret the decision moving forward.
I literally signed up for Unilocal to write this review in hopes that others will see it and learn from my mistake. I wish I had checked this website before signing on.
NEVER AGAIN DOLORES — Heres to hoping Karma catches up to you — you got it coming you waste of oxygen.

Dolores is easily one of the most incompetent people I’ve ever dealt with. Avoid renting from her if you can.

Granted I never rented from this lady but the application process was such a train from hell we ultimately decided against renting from this lady who cannot add, has absolutely no customer service, and possibly one of the worst reviews I’ve seen on Unilocal.We first checked out this apartment with agent Stefano who was really kind and sweet and gave us a lot of info on the place. The apartment was redone, huge, and for little rent. He told us that security deposit was one months. Being in love with the apartment, we submitted applications for the place. One week later we get a call from Dolores asking for our birthdays (because we didn’t put them on the application) and for our pay stubs (a standard request). First of all, there is no place on the application for our birthdays, so why would we ‘forget’ to put it on there??? After sending in our pay stubs, she called me back saying that we did not make enough money, which was absurd because collectively my roommates and I made 3.5x the yearly amount of rent. So when I asked her for her to break down how we didn’t make enough, it was clear to me that she took each of our two week pay stubs as pay stubs for the entire month. Having to try to explain to Dolores Malatag how to add our pay stubs was one of the most frustrating experiences of my life. And she was extremely rude through out the entire application process, not just to me but also to my two roommates. She asked my roommate to send her the correct spelling of her name and not the one she put on the application… which is the correct spelling. She told my other roommate to not email her at the email she provided us because ‘it was her personal email and she didn’t want work stuff on there’. So why did she ask all of us to email our documents there? It makes no sense. Every phone conversation, there was a different made up reasoning for something that was wrong with our application. A month into talking with Dolores about our pay stubs and qualifying for the apartment, we decided to look up on Unilocal this lady and were horrified to see the Unilocal reviews. The combined experience of trying to get the apartment and the terrible reviews on Unilocal confirmed our suspicions that this was a terrible management company and a beautiful apartment was not worth the trouble of dealing with Dolores Malatag for a year.

Thieves who stole my security deposit and refused to send me receipts for the «supposed damage!» This place is the same company as Cabrillo Operations, solely run by Dolores Malatag.
Let me explain… My girlfriend and I are a very clean couple. Prior to our rental agreement ending we hired a professional cleaner to come in and do a move out cleaning. We filled all the holes and even touch up painted a few pieces of woodwork as we really wanted our security deposit back and figured since we only lived there for one year it would be no problem. However, we were told that the floors were destroyed and that they had to be refinished because we «supposedly» ruined the floors. Upon moving in they told us the floors had just been refinished. The best part is that we had rugs down covering the whole floor? Sound fishy?
She is a really bad property manager! I smelt gas, called and no one came to check. My apartment got infested with ants my call wasn’t returned for days. The fire alarm went off every day for months and until they started getting fines nothing was done about it.
If you are thinking about signing a lease with them, don’t do it! Run! I promise you I am not exaggerating. Please read my other reviews, I am not on here to solely write bad reviews. I just don’t want what happened to me to happen to others!