Dr. Yulia Koltzova-Rang, MD

The doctor never shows up. She has her PA (physician assistant) cover her appointments.
Maybe her non-​medicare patients get to see her.

Doctor and PA here are great. I’ve been to the office multiple times in the past. Unfortunately «displeased» is an understatement in regards to their customer service of late. I was going to india and needed to know about shots. My assistant was next to me when I made the call and it was on speaker so she overheard the whole thing. The guy I spoke to was so incredibly rude that we all laughed about how much he hated me after I hung up the call. FYI I sound like a ten year old minnie mouse and I’m pretty sweet when I’m not Unilocaling, so his attitude was uncalled for.
Anyhow, he didn’t know what they could me offer me or what I needed and after a lot of back and forth he instructed me to go to the travel nurse a block away for some of the more rare shots and go to them for the others. So I made the appointment for the next day with koltzova and ran over to the travel nurse right after the call.
Oh amazing CPMC travel clinic– you were able to give me everything needed in one simple visit. Separate review.
Long story short I got charged a $ 50 cancellation fee for an appointment I didn’t even need since it was less than 24 hours notice. Of course I complained but it was to the same mean dude who made the appointment so I’m out of $ 50 bucks and they have one less patient.

Great personality, very knowledgeable and direct!
Great services!
Always finds great solutions and makes great recommendations to specialists near by (Location is the key!)
Recommend :)

I read all the reviews. Some of them say more about the reviewer than the doctor. Dr. Koltzova-​Rang is a first rate Internist. She is knowledgable, smart, caring and straight forward. Some people go to the doctor to feel special and are very demanding. That won’t work with her. So if you have a problem to fix, she’s the one to fix it. She has gotten me to go to get the colonoscopy I was resisting, gotten me a cheaper insurance plan that has a free gym benefit (Silver Sneakers), referred me to a good specialist and stood by me through my iron deficient anemia problems. I recommend her highly.
Lila Caffery, MA

I called in to speak with either the Dr. herself or the PA regarding a possible fractured toe. Of course, neither was available to call me back. When I insisted that I speak to either one before I make an appt. to come in, they were non too happy. The Dr. herself finally calls me back and yells at me for giving her reception staff a hard time and hangs up the phone on me! I applaud her on her professionalism! She is the worst Dr. I have ever come across! Extremely rude, very impatient and brusque and dismissive!

My actual doctor’s visit went fine, but they need to seriously reconsider their customer service and internal organization, which is why my rating is so low.
(NOTE: I work in customer support, so I’ve experienced both sides of the equation. I’m not the type to complain about bad service, but in this case I felt like I had no choice because I didn’t want others to go through what I had to go through.)
After my visit for a routine physical, I called the office about a billing/​insurance issue regarding that visit. I was put in touch with a woman named Renda, who’s in charge of billing for their office, and she asked me to fax them the itemized statement of my bill, which I did. She told me that she would resubmit the code for my visit to the hospital, which should hopefully resolve the insurance issues. Fast forward several weeks, and I called the hospital and they said no code had ever been resubmitted. I then attempted multiple times to contact Renda, but I was never able to get in touch with her, and I was always told by the receptionist that they would leave a note for Renda and that she’d call me back, but I never got a call back after weeks and multiple attempts. This office is either understaffed or simply does not value good customer service.
Also, the receptionists (or whoever screened calls) were very hit or miss. I spoke with a man named Donald who was very polite and considerate, but I also spoke on several other occasions with a different male employee at their office who was extremely curt, impolite, dismissive, and repeatedly interrupted me while I was talking. Terrible customer service.

I have lived in SF for 9.5 years and Dr. Koltzova-​Rang has been my PCP the entire time. I love that she is direct and efficient. Her referrals are great… beyond great actually. I have recently been using their Follow My Health portal and it has been fantastic. Dr. K responds in a timely fashion and does not waste time getting to the point.
The thing that I love most… HER OFFICE IS ON TIME. What a dream!
As long as I am blinking and breathing… I will continue to see her.

Was not able to see Dr. Koltzova so was advised to see her PA. Terribly disappointed as she did not care about my overall well-​being. Next time, I will avoid seeing anyone other than Dr. K. Sorry to say that the PA was not professional in her total outward appearance, esp. If you are in the capacity as working on behalf of your employer. I hope dr. K will address the situation and upgrade the care at her office. Patients come first; otherwise, patients will take their healthcare elsewhere.

Similar to other reviews: the office is poorly organized and decided to simply not take my insurance – even though it states on the Blue Cross/​Anthem website that they do accept the insurance and that Blue Cross/​Anthem registered Yulia as my primary care physician. The office manager simply told me they «decided» to not accept Blue Cross/​Anthem and that it was their right as a private practice to refuse whatever insurance they wish. Instead of informing me when I made the appointment, I found out only after going to the office. Never have I had a doctor’s office refuse insurance they’ve agreed to honor. The office manager was decidedly unhelpful and simply shrugged… there was no attempt to resolve this, make an exception, or even honor the appointment in light of their poor communication or inability to update the insurance company. Good thing this was for a routine checkup and not something more urgent. I would strongly recommend avoiding this doctor and her office.

Why the fuck would an office:
1. Not take my co-​pay in advance
2. Request it by mail over three months later, with zero information on how to remit payment
3. Refuse to pick up the phone (both them and the billing company), sending me in an infinite loop of voicemail hell
4. Continue to send me multiple subsequent billing notices
This seriously does not make any sense.

Dr is fine, but be warned she is a private practice, I just found out my Blue Shield PPO was out of Network after going to her 3 times in the last year, I now owe several hundred dollars and am pretty pissed off. Call your insurance provider first the people in the office told me it was in network but it’s not.

I have been seeing Dr. K for almost 10 years now due to a chronic condition and she is without doubt the best, most caring, understanding and amazingly knowledgable Dr. I’ve ever seen. She knows everything about the myriad if illnesses out there, the medications that will fix them, and you can tell she really cares about her patients, which is hard to find these days. Dr. K has gone so far out of her way for me so many times, not only cannot I not count them, but I will never be able to properly thank or repay her for her kindness and understanding. She, her new PA Will, who I also adore and who has really helped me through one of my most difficult years, is also amazing. He was always there for me, filling out awful paperwork for my FMLA medical leave from work. The staff is also amazing, kind and funny, too — they treat me like family, and like Dr. K, have gone so far out of their way to help me through the years. I just cannot say enough great things about Dr. K and everyone else in that office. I am a life long patient as long as they’ll have me.:) I actually look forward to my monthly visits so I can see Dr. K, Will & the awesome staff who work there, because they are genuinely glad to see me (as they are all of their patients), I always feel totally welcomed and comfortable, and the whole staff from Dr. K down treat their patients with such care, affection, respect and provide such top-​notch care, I would never see another PCP unless forced to because I move away. I 100% recommend Dr. K, her PA Will, and the lovely staff in that office to anyone looking for a new PCP. If only every Dr. cared as much, and every office was as welcoming and comfortable. Like I said, I just cannot say enough good things about how impressive Dr. K & her staff are, and the incredible care they provide — and have provided for me — for almost 10 years. Thank you Dr. K, Will and the rest of the staff for all you’ve done and continue to do for me.
Cheers, Meghan

Dr. Koltzova has taken excellent care of me, despite the fact that I am a lousy patient. Her staff is understanding and considerate of what medical challenges I’ve been facing as of late. Dr. Koltzova listens to me, she gives me sage advice and has a plan to return me back to a healthy state. I couldn’t ask more from a doctor. And more importantly, she puts up with my shit and has never given up on me.

I highly recommend Dr. Koltzova if you are looking for a good physician. I’ve been searching for years for a physician that I can go to for my check-​ups, flu shots, monitor my blood pressure, and labs. She is kind, knowledgeable, and made me feel comfortable. She gave me an appointment the same day even though she is busy because she values her patients.

The first doctor’s office where I’ve been able to schedule a same day appointment and actually get one, time and time again.
In addition to always being available, everyone in the office is extremely personable and a joy to work with.

I have stuck with this doctor primarily because she is easy to get an appointment with, but am leaving today. She is usually impatient and brusque, and doesn’t seem very knowledgeable. But, when all you need is a prescription refilled or a check up, it isn’t that big a deal. Also, the front desk staff is usually helpful and friendly, and that is worth something in this town.
However, they double-​billed me for my last check up and refused to the correct the bill. The reason is that during the check up (for which I don’t pay a co-​pay), they asked if I would like any existing prescriptions re-​filled and I said, «yes.» They claim that my answer converted my check up to a regular doctor’s visit, for which I pay a co-​pay and they charge more. When I called to dispute the charge, they did not call me back for 9 months, and then finally said that I shouldn’t worry because the insurance company is the one that gets the higher bill. Yeah, that makes me feel super. If she were a great doctor it would be one thing. But she just isn’t. That said, if you really need an appointment fast, and don’t have anything serious going on, feel free to take your chances!

Great office. Great doctor. Great staff. Very personable. Just like visiting friends whenever I go there. Sometimes, the office could be a little late but I really don’t mind. You will get straight forward answers from her and staff will help u to the best of their ability. After my visit, they called me with my results the following day which is great since I could be a bit nervous with those kinds of things. All in all, I will be seeing her until I get my medicare (hopefully medicare will still be around when that day comes)