Dropcam

I found out today that my order that went through yesterday did not, even though I saw the confirmation for the order. I called in again since Omar was not returning calls and talked to another gentleman who walked me through the order/​renewal process which still did not work. He then said that it must be my credit card which if you read my previous post, you will understand that it did work for the credit. So I changed card and had problems with the system not allowing me to submit my card. He said it must be my browser and I needed to go to Chrome since that is the browser that works with Nest. Hell of a note. Did that and still had the same problems. He put me on hold. While on hold for Lord knows how long, I played with the system in redoing the procedure and finally it took the card. Then tried to order the CVR but would not accept, Once again back out of the system and more of my playing around, Omar came on the line. Back through the story that it was my cameras, computer, credit card, what ever, but it definitely was my fault and they have never had a situation like this. Finally, I decided to try the Dropcam app on the Iphone and it went through and it was $ 50.00 cheaper than yesterday. Received a receipt for all five cameras, but only three cameras came up with the backup. Omar said that I needed to go out, take down the non backed up cameras and reinstall. Being a 73 year old, with a back problem under treatment, and not being able to climb ladders, Omar advised me that was my problem and until the two cameras were reloaded, the CVR would not be available. I was fortunate shortly there after that a neighbor dropped by and did it for me. Yes, no thanks to Nest/​Dropcam!!! Amazing to see a great company when acquired, go down hill from a 5 to a 1. No, I would never recommend Dropcam based on my experience and reading others.

Nest (the company that bought Dropcam) has got to get their act together. Their customer service is PATHETIC. Can you even call it customer service? We were on hold for over an hour, and then they «handled» our complaint for 2 hours by phone! OMG! It was simple… our camera wasn’t working. It would drop offline about 20 times in a 24-​hour period. We only had the camera for a couple of months. That’s it. So send us a new one, and we will ship back the crappy one. Don’t waste hours on my time and your employee’s time. Think about it. Why would I spend 3 hours of my time trying to exchange my camera if it was working perfectly? And why waste 2 hours of your employee’s time (wages/​money wasted!) when there was nothing you could do remotely to fix it. You guys are so incredibly inefficient. It is a joke!

Dropcam was awesome. THEN, Nest took over. Nest is BAD. Support, site design, software. Horrible. What a shame and waste of a great product. Oh well. At least Greg Duffy got his money. :-)

The dropcam pro does not work as advertised. It does not notify one that there has been motion in the area and rarely notifies me if there is noise. Dropcam says it is a software issue and that their engineers are working on the problem. They have been saying this to me for two months and they cannot give me an ETA as to when the problem will be resolved. They also said it is an issue on just some of the cameras. I have three and the notification does not work on any of them. The problem began when Dropcam was purchased by NEST. They should give a refund to anyone who has purchased this inferior product, and stop advertising what it does when they know full well it does not.

One of the worst experience so far with their customer service.
I called them 10 times and are still trying to figure out the issue.
Each time they tell they are escalating the issue but to no benefit. Even they tell bluntly to return the camera back. More than 20 days past and am still unable to use my camera. Pathetic. I would recommend anybody to not put any hope on their customer service.

Disappointed (Gee-​Whiz)
Unparalleled video quality compared to other «HD» security cams on the market. But…
Non-​transparent roadmap of the product. Basic requests from a quorum of users who need the ability to share as a nanny cam or with neighbours with limited/​timed access. Or the ability to record only one day of lapsed video instead of the seven day minimum.
Customer service have no answers.

«Hidden cost of this product is very high»
Pros Good and clear. Easy to set up
Cons Totally useless if you do not subscribe to the very expensive cloud recording
Summary
This is a great product if you are willing to subscribe to the very expensive cloud recording.
Make no mistake, you can’t really use this product without the cloud recording.
I am going to return all 3 of the cameras I have purchased

I’ve had my Dropcam for about a year and a half and love it! I’ve caught mice getting into my car, my dog being bad, and goings on with a neighbor. I recently had a problem with the camera and contacted tech support. They were quick to help me and sent me out a new one free of charge even though mine was out of warranty.
Great product, and an easy company to get help from when needed.
Would LOVE it if they came out with an outdoor version :-)

I have been using this company for well over one year. At first they were helpful and the product was good. About six months in they seem to have fallen apart. I have attempted to contact them about technical support and billing issues. My dropcam had some issues with the wifi connection and the credit card I had on file expired and I wanted to give them the updated information. It seems to be impossible to contact them via phone as you cannot find a phone number anywhere on their site. You are stuck using their format email system and it takes them 2 – 3 days to respond and when they respond it is usually a format answer which does not address my needs. I am so upset with this company as they have failed in nearly all aspects of customer support. Now I am stuck with two dropcams and am having difficulty setting up my new credit card because their automated system is attempting to bill me more than double for their montly service. What good is a dropcam without the dvr portion? It is useless. I heard about and signed up for dropcam due to their endorsement by Leo Laporte, The Tech Guy. It seems like when he stopped endorsing them is when they went sour. I absolutly cannot recommend dropcam. I have searched for other wireless dvr’s and their seem to be a number of them out there.