Eco Systems Heating & Air

DO NOT USE THIS COMPANY. BOTH THEIR SERVICE AND SCHEDULING IS HORRIBLE.
Eco installed a dual zone thermostat system. It worked for 10 days before the thermostats stopped working, which means we have had no heat.
I made an appointment for them to repair Wednesday between 10 – 2. I called twice during that time and was advised that l «was the next service call». It is now 3:45 and I have still not received a telephone call from their tech letting me know that he is on his way.

The scheduler/​receptionist is horrible. I had an appointment scheduled and when no one had showed up during the window for service I called back twice and spent a really long time on hold while the scheduler tried to figure out where the technician was who was supposed to provide my service. The other reviews are right on. I took off from work and stayed at home even though it was over 85 degrees in the house to await service. This is not a service oriented company.

Absolutely ridiculous company. There’s a gal w/​an accent in the San Ramon or Danville office who is RUDE and company is participating in false advertisement!

The worst. Like other reviews, they have not shown up for two appointments now. Yes, that’s two days I’ve taken off of work to meet with them and they have not shown up during their appointment time. This company has a complete disregard for their customers’ time and money. Don’t waste your time on these people because they clearly don’t care about your precious time.

I also had to use these people through our home warranty and they are horrible. They are not top notch at all. They came to fix our heater, replaced a part that immediately blew out while they were there, and then left. When I called to reschedule, they set an appointment from 3 – 6 during the workweek, and no one showed up! Being an hourly employee and having to skip work and leave money on the table sucks. Especially when the company flakes. Never use these clowns.

it’s an unfortunate company to be subjected to from your home warranty contract. took weeks during the cold spell to get someone to look at my heater, they didn’t show or call to cancel for an appointment. shame on home fidelity for using these fools.

If you look closely at the reviews, nearly all complaints are about scheduling. I agree that their scheduling is difficult and sometimes off-​putting. However, their technicians really are top-​notch. They came to my place to replace a furnace through my home warranty and allowed me to upgrade to a better model. When the technicians arrived (Greg, Alex and Carlos), they were all super considerate, and incredibly skilled. Upon entering my place, they covered their shoes with booties. They took care of everything and walked me through the new furnace when they were done. They finished the work incredibly quickly.

I also have a home warranty company who contracts with Eco Systems. The receptionist was very rude and short with me. Since it’s been a week since our home warranty company put in an order in and I haven’t heard back, I thought I’d call myself to schedule and appointment. I like many customers have to schedule a specific day when I can stay home to meet with the technician but she was less accommodating and gave me a take it our leave it attitude otherwise we live without heat this winter. Hopefully the technician knows what he’s doing and is remotely pleasant to work with.

Looks like I get to agree with the other people about how HORRIBLE this company is. I purchased a home warranty and thought the people they would send out would be qualified and professional. Well I was completely wrong and should of done my research first! I talked to my friend who also has the same warranty and she warned me that they are horrible and screwed up her system when they came out. Figured I already had the appointment and might as well keep it because I needed it fixed and it was the day before the appointment.
So they were sent out and «fixed» my ac and said it was just a simple air leak. Well problem wasn’t fixed so my warranty set up another work out and I called to schedule. The lady was awful. Very rude and when I asked if they had an early time she replied no do you want it or not. If I was her boss she would be fired instantly. Then day of she called to postpone my 10am-​3pm appointment to a 3pm-​8pm appointment. So I canceled my other original doctors appointment to make sure I was here and then I get a call at 5pm that they are canceling my appointment. Thank you for wasting my time!!!

Do not use this company under any circumstances, if I could give less than one star I would! I made a service appointment and was told a technician would come to my home between 4pm and 7pm, there would be a service charge of $ 55.00. About an hour after scheduling I received a confirmation call reiterating my appointment time but this time the service person stated that it would be $ 55.00 per AC unit, not what had previously been stated. When I pointed out the discrepancy the service person began negotiating a price until finally relenting to what I had been quoted. At 7pm, with no service person having arrived I called and the office who initially stated they had no record of my appointment, I was speaking to the same woman that made my appointment and that I had received my confirmation call from — she did not recall any of our conversations, or at least acted as if she was unaware, until she found my service order using my address. She stated that technician was running late but would be there before 9pm. At 9pm I called as no technician had called or come to my home. The service person in the office stated that the technician was not answering his phone but she would call me back in less than 10 minutes. I never received a phone call, no technician ever called or showed up and no follow up phone call was made by the office. Not professional, no dependable, not trustworthy, inconsiderate.

These guys are not at all trust worthy. I got a quote on installing an A/​C system in my condo from them and they quoted me about 30% more than doing the exact same job for my neighbor (our condos are almost the same) 2 years ago. Their excuse was that equipment prices go up, which is ridiculous (30% in 2 years ?). One would think that since they have already done this exact job before, the installation should be easier the second time around.
Needless to say, I will not be using them.

Update, came out fixed everything that needed to be done and my heater is working solid. So all round just fine

I am FURIOUS with these folks right now. I scheduled myself to come in on my day off to get the heater fixed in our office. I had an appointment for an 11 – 2 window, figuring that I would only need to wait a few hours to get the problem looked at and hopefully solved. By 2pm, I hadn’t seen anyone so I called their office. I was told that she would have to call the tech to find out what was going on.
When she called me back 10 minutes later, the woman answering the phone told me that I would have to wait until 3−4pm at the EARLIEST to see a technician. She insisted that I stay at the office (which is freezing with no heater) and just wait. It took my three times telling her I wanted to reschedule for next week until she finally understand that I wasn’t going to wait any longer.
I have an appointment for next week at the same time. I’ll update my review after meeting with them then, assuming they even show up.
UPDATE: I received a call before my new appointment today. The tech told me that before he would even come to the building, I had to know what kind of system it was. He refused to even come into the office to take a look and see if he could figure it out. I still haven’t received service for the unit. I’ve given up and I’ll look into another company who maybe gives a damn about customer service.