Embarcadero Cleaners

They don’t do a good job in general. I had my shirts cleaned here, and the stains got even worse.

This place damaged my shirt, and claimed that it’s not their responsibility to attend to every piece of clothing since they have hundreds of items to clean. The shirt has small details at the buttons with layers of coding, it’s my favorite shirt. I have had it cleaned with other services before, and everything was fine. But this place completely wiped the codings out, leaving some really ugly marks. The lady said customers are responsible to tell them what to do with clothing items, and they can’t attend to every item. I know nothing about handling clothes, so I guess I’m screwed. It’s very hard to get refund out of this place, and I’m still trying.

***UPDATE: Management got involved and apologized for the mistake, reimbursed me for the pants, and offered me a 10% discount on all future dry cleaning. Happy to say they eventually handled the situation correctly, but it took a while to get there.***
Brought two pairs of brand new dress pants here to be hemmed-​down (I needed them lengthened by about an inch). When I picked up the pants 5 days later they had been shortened by an inch. Naturally I brought them back in and made them aware of the mistake.
At first Shrina claimed to remember taking the order, and said «I would have remembered if you said hem-​down, you said hem-​up.» I mentioned that 1.) I’m 6’4″ and have never asked for anything to be hemmed-​up ever, and that 2.) I didn’t think she was the one who took the order. She checked the system and realized she actually wasn’t the one who took the order, and only then admitted they made a mistake (but you’ll notice her first inclination was to just tell me I was wrong).
I asked for a refund for the price of the hemming job and to be reimbursed for the pants ($ 180), but she insisted that the tailor could fix them. I was skeptical since they removed a fair amount of material on the pants, but eventually allowed her to send them back to the tailor (Peter) under the condition that he call me before doing anything further on the pants.
I didn’t receive a call for over a week, and when I went back into the store found that they went ahead and tried to reverse the hemming by stitching in some other random fabric. After a 15 minute conversation with the clerk there trying to explain how they made a second mistake, all she could offer me was that the manager (Shirina) would call me back in two days.
Shirina did call me back two days later. I brought up the two mistakes they made, to which she said «I’m not going to argue the first mistake [of the hem-​up instead of hem-​down] even though my clerk feels you really did say hem-​down, but I remember our second conversation [about the re-​hemming] and I would have remembered if you asked to be called.» Obviously their policy is ‘the customer is always wrong.’ Exceptionally terrible customer service.
They keep hinting that they may be able to do store credit, but honestly at this point I just need to find a new drycleaner /​tailor.

I have gone here for years. Occasionally there is an error like a spot or no starch. This last time as other times, the clerk was RUDE and aggressive. I looked at my coat and it was ruined. It is a black ¾ length car coat and it was pressed so hard it had shiny white marks, was obviously burned AND THERE WAS STILL DIRT AROUND THE POCKET. I asked the clerk to back out my charge. She said she did not know how to (I call BS here) then get on the phone and called someone, maybe her boss. I left then decided in short order to go back and pick up my three articles because I had concluded that they ruined it before so why would I trust them anymore? Again, the clerk was yelling at me. The location is convenient to my office, but their work is awful and they NEVER ACCEPT RESPONSIBILITY, NEVER. I have witnessed other customers complaining. The clerk kept yelling at me «I don’t own the company, I just work here». I responded, «Well I don’t own my company either, but if I treated customers the way you do I would be out of a job». NEVER, EVERY AGAIN WILL THEY GET MY MONEY. I am out a $ 400 coat now. Their loss is an estimated $ 600 a year from me. Shame on them for treating me so poorly AFTER they ruined my clothing.

Shrina went above and beyond customer service– during my lunch hour, she pressed a dress for me to wear to a last-​minute event, taking terrific care and attention. I highly recommend for convenience to financial district customers!

Got my item back — unironed. Said I’d have to pick it up in a day so they could send back to iron.
Decided to give them another try. Needed a shirt puckering fixed. They called with the price and assurance the tailor could fix — great. I pick up and it’s fixed improperly. They then charge me for the improper fix and she helps 2 other people while leaving me hanging. They ended up refunding. I will not be returning due to horrible customer service and dry cleaning/​tailoring service.

This place is convenient. That’s about it. Maybe it’s better for men in the FiDi to quickly get buttoned down shirts cleaned and pressed but I had a terrible experience here. First, I felt it was overpriced — but not a huge shock compared to my usual mission dry cleaners. I only came here because of an emergency and it’s super close to my work.
I gave them two dresses and two blouses. One dress was a white knit sweater dress with black flowers across the front. It is dry clean only and I have had it cleaned plenty of times before. They insisted that because of the fabric when they clean it the color may fade and that they have to charge me more. So from the get go that made no sense to me. I agreed anyways and paid for my over-​priced service.
As I’m walking home with it on Christmas Eve (when I’m supposed to be wearing this dress) my white knit dress just falls out of the bag onto the dirty street and gets completely ruined. They did not safety pin a single clothing item to the hangers. Everything was loose and poorly packaged. Not to mention one of my dresses still had a stain. Luckily a girl is always prepared and I had a back-​up dress for the party, but still, come on. So disappointed and so so never going back. I tell all my co-​workers to beware!

They ruined a $ 150 shirt of mine and just giggled when I pointed out the stripes they burnt into the garment. They also tore the fastener on a nice pair of wool pants. They attempted to fix those, but it looked horrible and the stitching came out a few days later. Their location is conveniently near my office. However, I’m never going back there again. Instead, I walk all the way to Green Streets at 101 California.

Just a repair, but left an impression. I had a big meeting and my suit jacket button popped off! I freaked out. I stopped here and the lady fixed the button in 10 minutes and didn’t even charge me! Check out this cleaners!

I work in the Embarcadero Center, and was looking around for the area for places to do simple alterations to my blazers. Unfortunately, everyone I inquired with were priced pretty high.
I stumbled into Embarcadero Cleaners just to see what they could do, and not only were their prices extremely reasonable; the turnaround time was the quickest I have ever seen. $ 55 dollars to slim out the sleeves and taper the waistline in 4 days?!! Unheard of. Embarcadero Cleaners will continue to have my business.

I’m extremely happy with the relationship I’ve developed with Embarcadero Cleaners. The staff is friendly and courteous, the turnaround is fast (typically two days but for an extra charge they’ll do same-​day service) and their attention to detail really sets them apart. They are a bit more expensive than their nearby Chinatown competitors, but they also do a consistently better job, making them worth every cent.

Picked up my ‘work’ jacket and checked it 3 blocks later. The half n half, topical stains were still there– all three! I went back and all she could offer was a ‘do-​over’.
I go back and one of the stains is still there. REAlly?
I showed her the stain and she said «If it’s wool, they don’t want to press too hard because they might ruin the fabric.» I said «It’s NOt Wool!!»
All she could offer was another do-​over! NO THANKS!
I said «YOu can’t get out half n half??!»
They were TOPICAL STAINS; CRUSTY STAINS SITTING ONTOP OF THE FABRIC!
I went home and washed it off with cold water.
NEVER GO BACK EVER!!!

they have always been great for me, have been using for a year and no issues. always on time, very professional. prices are a little above average, but they are renting real estate in 2 EMC, so I would expect prices to be higher and happy to the pay the extra .25 /​shirt to have quality dry cleaning in the office complex

I have been a customer of Embarcadero Cleaners for about two years now and I have nothing but good things to say about them. They are always friendly and the service is great. I have my shirts and suits done there every week. They have done repairs for me as well and their hours are perfect for me. I live in Berkeley but work in Embarcadero 4. All the dry cleaners in Berkeley close to my home open up after I am already at work and close before I get home.

I see that the bad reviews are mostly old, and after all, not too many people take the time to review a dry cleaner, unless they are dissatisfied. I have been using them now for 5 years, and I think they are great. The girls are very friendly, and actually into fashion, so it is fun to talk to them about clothes. My clothes are always ready on time, and they have always done a great job. Yes, it is on the pricey side, but you pay more for the convenience of having them next to work. I am sure that the rent they pay is commensurate with area, and they are a business, so they need to make money.

So nice and professional. There’s a cleaner right outside my new building but I still bring everything here. Highly recommend.

They stitched up a loose button on a much adored wool coat for $ 6.00. It seemed like a pretty reasonable price and I had no issues whatsoever. They did a fine job with the mending and they even accepted credit when I realized I was out of cash (so many dry cleaners are cash only!).
Anyhow, I don’t normally use this dry cleaners, but I was in the area and eager to have my button fixed. All in all a decent place for light mending.

Worst place ever and expensive. I left them a paul smith dress shirt with instructions to dry clean and they launder it. OK, great. Plus it has all these new pressed in wrinkles that weren’t there before. So they blame me because I didn’t pay for hand ironing. WTF. After a mexican stand off, they agree to iron my shirt for free. Never going back.

The texture of my silk dress is no longer the same. I’ve had this dress cleaned before… I’ve had it cleaned HERE before, and I’ve never run into this problem. I’m truly disappointed. Unilocalers beware!

My impression on this business: No Bueno.
My out-​of-​town brother came to SF from Chicago for a big NYE party.
I dropped off his suit there a week before NYE, they promised to have it ready on 12÷31÷05. I went to pick it up, the suit was not done. So he had to borrow a suit from someone else, and was so bummed. They told me to go back on Tue. 1÷3÷06, which I did, and the suit was till not ready. Then went back on Wed. ¼/​06… nada. It’s been 3 weeks now and guess what? The suit is nowhere to be found.
Yeah, I think they should rename their dry cleaning business as the «Lost and Not Found, Dirty Cleaners» or «Clean your Business Act» or «Constant Dry Spell Cleaners».