Entangle & Sway

I took the Prelude to Pole with Olivia and had an amazing time! Olivia was very sweet, patient, and encouraging. I felt so comfortable in the space. I’m a little bummed that I cannot take the Passage To Pole series because it interferes with another class that I am apart of or it’s too early for me to get there on time from work (driving from Concord). Hopefully they will add another one (weekend pretty pretty PLEASE with a cherry on top!!) =)

Had a blast at this place with a pole dancing lesson by Patricia last weekend as part of a bachelorette party. We had a private session with our group of six women that Patricia made very fun for us. This was my first time taking a pole dancing class (and I’m naturally very clumsy) but she was very easy to follow; I’ve had bad workout instructors before at the gym I attend, but I felt very comfortable learning the moves here. By the end of the lesson we had a basic choreographed routine we practiced successfully as a group.
A terrific activity for bachelorette event or even as a regular workout (some of the moves really challenge your muscles). Would recommend to others.

Such a fun place to go for a birthday party or bachelorette! I went here this past Saturday for my friend’s bachelorette party and it was so much fun. It’s a really good place to start your night out. The owner and staff are so friendly and so much fun.
We walked in with a warm greet from Nicky and Patricia. You fill out a waiver and take off any hand jewelry, put your belongings in cubbies and they lock up the front door while you’re in session. I believe we were there for about an hour and a half and we learned the basics of pole dancing. It really is a fun place to try out and a great workout.

I love this place. I was never a dancer as a kid and despite that, I feel so comfortable. This is an amazing workout (I played volleyball for 20 years and had a personal trainer for a while) and this seriously had me so sore in the best of ways! I look forward to coming to class every week. The best part about this studio isn’t even the dancing. It is the amazing staff. The teachers are super friendly and are always willing to help. Nikki is fabulous. She provides superb customer service. I have a really tricky schedule with traveling and grad school and she seriously stayed up until almost 1am answering my emails (which is the best way to contact them!) trying to figure out how to get me into a class. I don’t think a regular gym would be so flexible and accommodating. I hope to continue pole for a long time but if I can’t, I will still always highly recommend Entangle & Sway.

I love this studio! I found Entangle & Sway through Unilocal last year when trying to start back up on a regular workout routine. It wasn’t what I was originally looking for, but I thought, «Why not? I’ve always wanted to try it anyway.» I signed up for Entangle and Sway’s Passage to Pole series and after the first class, I was hooked! I wanted to take more classes several times a week, not just once a week. They have a nice drop in schedule with a variety of classes so that you can work on your skills, flexibility, and body conditioning during the rest of the week.
The community of females here is great! Everyone is super encouraging and non-​judgmental. I feel very comfortable practicing my moves (and messing up) in class without worrying about how others will view me. I think this place has done an incredible job with helping me (and other women) build up self confidence and feeling more comfortable in my own skin.
I just can’t help spending more and more money on classes here; it’s too fun!

This review is long LONG LOOOONG overdue. I kept sitting down to write one and getting overwhelmed — I just have too many good things to say! When I think about Entangle, I want to just wax poetic through volumes and volumes about how this little studio has taken me on a breathtaking journey through myself, movement, and music. How this little rose-​filled safe haven has led me to gain not only incredible physical strength, but the courage to express myself in ways I never thought I had in me.
It all started a little more than a year ago, when I came to my first Passage to Pole class. I had a Groupon and that’s about it. I had no idea what pole dance was about, only that I had seen some exotic dancers in Portland and I had admired their strength, grace, and flexibility. I was shy, intimidated. I had no dance background, felt clumsy most of the time. Yoga gave me some flexibility but I balked at the thought of having to freestyle dance without guidance.
All my fears were alleviated very quickly. Nikki, studio owner & radiant beautiful supportive pole mommy extraordinaire, took us all under her wings and step by step taught us to crawl, walk, float, and then fly! I learned to let go and surrender to the music and my body and move in ways that were just natural to my own self. This studio is so unique in its emphasis on creating a safe environment just to explore our own strength and elegance. For the most part, there is no choreography. The classes emphasize incorporating tricks and spins into an integrated, natural, and fluid freestyle. It feels wonderful and it’s breathtaking to watch my fellow students.
Which leads me to the thing I’m the most appreciative of this studio for: the girls! I’ve made friends with so many wonderful women here. It’s incredible how diverse the student body is and it really is a reflection of E&S being a welcoming safe space. Everybody is supportive and encouraging to everyone else. I can honestly say I’ve never met such an empowered, sweet, and loving group of women.
All the instructors here are wonderful and dance with heartbreaking beauty, each in their own style. They all make sure that everyone advances at their own pace and teach good form to minimize injury. No one is rushed into things they don’t feel safe doing and we are fully prepared to the learn the moves we are taught.
One year in, and I know this is only the very beginning of my pole dance journey and it keeps getting better and better.
For those who didn’t want to read all this here is a SUMMARY: this place is AMAZING! If you’re a woman, just go! You don’t need any experience or fit any molds! Sign up for the Beginners series! Take a class or two or twenty and dance your heart out. You’ll go places you had never thought possible.

I don’t know why it’s taken me so long to review, but i LOVE this studio. It’s definitely my favourite pole studio in the city so far
E&S has open houses every now and then, which are free and it’s a great time to check out the space and meet some of the students and teachers. Plus there are snacks and raffles and even demos so you know what you’re getting yourself into ;) lol. You can even try a few spins if you want after the demos are done. I went to one of these open houses with a few friends. At first glance, the studio was smaller than I was expecting, but I like that they have plenty of poles (there’s even a back room for private use if you book, or for smaller classes).
Since i’ve taken some beginner classes before at a pole studio in Canada and a couple in sf, it was suggested i come in for a pole perfecting drop-​in class to check my level. While in the end i ended up being back at square 1 — passage to pole (intro) — i was glad i stopped in. essentially, i had open pole time to do my own thing and practice a bit. And i was able to meet a teacher and some of the other students.
The teachers i’ve met so far and the other students are fab. Everyone is friendly and welcoming to newcomers. Its definitely a warm community, not just a quick in and out type of studio.
Since that first class, i’ve also been to pole silks classes (which is actually the main reason i came to the studio in the first place) and started the passage to pole intensive series and i’m never disappointed with how the classes turn out. This studio is a bit aways for me (need to take a couple buses to get there) but i don’t mind since it has such a positive and open learning environment. Everyone kinda has their own reason for being there, whether it be for fitness or wanting to feel sexy, and the studio caters to all.
For polesilks, everyone has their own pole. For the series classes, the max ratio I’ve seen is only 2 students per 1 pole, which was great for getting lots of practice in. That was the issue I saw at other studios where you have to share with a lot of people and don’t get a lot of actual pole time.
Anyway if you’re in the mood to try something that’s new and just a bit daring, check out E&S pole classes :)

Great place for a girls night out. Had a private party here for about 9 girls and we all had fun! Kaitlin was our instructor and she was AWESOME! Sick moves! We laughed, we danced, we laughed some more it was a great time. We’re a more rap hip hop music liking group and the class was taught playing popish music. They are totally open to playing your own music list and it was the sh*t to see Kaitlin dance to 2 Chainz «I’m Different»! She totally freestyled it and killed it! Would do it again.

I recently dropped into entangle and sway for a pole connections and a pole method course. Even though I was an outsider Nikki and her team were beyond welcoming! They answered my emails within minutes of me sending them and were very helpful in recommending me classes to take. In particular, I was interested in connecting with the flow aspect of pole, something I had been neglecting in my personal training. Dangle from a single toe at 12 feet no problem! Smoothly move in between tricks… uh what?! Nikki’s pole connection class definitely helped me in that regard. First of all, the warm up was super thorough. Afterward my abs definitely felt sore but my body was more than sufficiently warm. In addition Nikki gave clear instructions and necessary modifications for those struggling with some of the moves (ahem me) The classmates were also super super supportive and helpful. They would cheer for you when you nailed a complex spin or help break a move down if you were struggling. And at the end of class, everyone did a group freestyle. Let me just say these ladies can move! Merciful heavens I have never seen students with such mesmerizing floorwork! I was entranced! So confident and smooth and sensual! They were amazeballs. The space itself uses minimal lighting and mirrors. I think this is probably to have students focus on their own movement and not get too self conscious or critical during floorwork and transitions. All in all I had a wonderful experience and would definitely recommend this studio to anyone who is looking to connect with the sensual side of pole.

PROS: 4.5 stars if I could give it. Nikki is a fabulous and supportive instructor who really instills confidence in dancers. I felt welcomed here and it seemed like a very warm and safe environment for women that want to feel good about themselves and express themselves through pole.
In general, the pole world is divided into three factions: sensual, artsy, and fitness. E&S is MUCH more about the sensual side of pole, encouraging more advanced dancers to pole in high heels (performance and competitive pole is usually done barefoot like gymnastics). Slinky, sexier moves during the freestyle portion as well as tricks are also encouraged.
Classes are fun (e.g. the pole play class where you pick music according to a theme and each girl is given time to freestyle). Classes usually include a freestyle element which gives this studio a more whimsical feel.
CONS: Only 2 mirrors! Mirrors go against the self-​esteem building that the studio emphasizes but I truly believe that mirrors help you correct your form and perform a move safely and in the proper way which is critical. Mirrors don’t take away from developing musicality unless you don’t emphasize feeling the music during classes. And honestly between musicality and doing a move correctly and beautifully, the latter is more important.
No boys allowed. I get that they want to make it a safe and accepting environment for women but I think all people who are genuinely interested, should be given the chance to pole.
Nonetheless, E&S fulfills a niche that you won’t find at other studios. You will definitely channel your inner strength being here. Nikki is also an incredibly detailed instructor who truly cares for her students. The environment is not for everyone but do yourself a favor and check out a class and it just might be for you.

FABULOUS PLACE for Bachelorette. I can’t rave enough it… Totally back all the other positive reviews.
I planned my best friend’s bachelorette here and it was delightful starting with the pre-​planning party arrangements and all the way through to the very end of the sway pole party. Leslie was incredibly prompt, professional and easy to coordinate with via email. She made the whole planning/​payment process easy and stress-​free. She wasn’t pushy and gave great suggestions. Thank you SO much again for everything!
The pole party was a huge hit and everyone left with a big smile. The bride-​to-​be was left extremely satisfied. Our instructor was Patricia. She was super friendly from the moment we walked in the door, throughout the class/​party. It was hard to say goodbye and rush off to the next event. Everyone was having such a fun time, they were almost reluctant to leave. We had a class of 9 girls and everyone let loose and just danced. Even the shyest girls in the group got up and let go of inhibitions in this non-​judgmental/​non-​competitive environment. Patricia guided everyone each step of the way and was very encouraging to everyone with positive feedback. She also made sure that we took some (fantastic) group pictures throughout the course of the class and before we left.
A sincere THANK YOU for a very memorable and fun party. I (we) couldn’t imagine having a better time anywhere else.

My sister planned my bachelorette party here, mid April at 7pm. She said the booking process went well and communication via email was sufficient. My girlfriends and I had a blast.
GETTING HERE: driving to SF is always a pain, so its expected you need to parallel park. The location is not in a very busy area, but spotting the place is a little hard. Thank goodness for phones with GPS. We saw the little sign, looks like an apt/​house, next to a locks shop. We arrived early, but there was a class already inside, so we waited in our cars. No, there’s not a waiting area or lounge. When you arrive, its a cramped space, so i was a bit turned off… but after you settle in, it doesnt even matter because its so much fun. You are to sign a waiver before you begin anything.
APPEARANCE: the place looked good for a pole dancing studio. It’s dim, a few mirrors, curtains for privacy and six poles. There are cubbies for your belongings against the wall, a small bench to sit on, and a curtained off changing room. Through the studio, there is another area for the bathroom. It does seem somewhat crowded when there are 15 girls there at the same time, but doable. I’m not sure if my sister arranged it, but there were ballons in my wedding color up in the studio. :)
THE PARTY: all 15 of us ladies had a great time. we did a warm up, we practiced some simple moves, and then our instructor (Patricia) showed us a routine. She was very patient, and she wasn’t rude, but very professional, and let us all do our thing when we got distracted with socializing. She helped us take group photos, and didnt just push the camera button, but she made sure everyone looked at the camera and such. She wasnt pushy at all, always gave us options, but also kept things organized. I did feel our pole party went by quickly. Very understandable, we had 15 girls so we had to rotate to share the pole (the bride gets her own pole), we did waste our own time talking, and we did do a toast in the middle. The music was appropriate, and Patricia again, gave us options of what we wanted to listen to. In the end she showed us her sexy moves on the pole, and we were all impressed! It was awesome and we all agreed that Patricia made our experience two thumbs up! Thank you Sway.

First off, a disclaimer: I’ve never gone to any other pole studios so I don’t have any others to compare this one to. That being said…
I began taking classes here in September 2013. I’d seen a deal on LivingSocial and had always seen my cousin’s posts about pole dancing and how much she loved it, so I thought I’d try it out. I purchased the intro 5-​week series and followed the instructions for redemption, which said to email the studio. I heard back from Nikki, the owner, right away. She was very friendly, sent me information on class dates and what to expect, what to wear, etc. (She also mentioned that email is the best way to contact the studio. There isn’t anyone there if class isn’t scheduled, and if class is in session the ringer is turned off so as not to disturb it. Every time I’ve emailed the studio I’ve gotten a response within a day.)
I was a little nervous before my first class — I’ve never been much of a dancer. I even had a couple of glasses of wine before I went. When I got to the studio, I loved the environment. It’s kept dimly lit and there are only 2 mirrors (which are mainly there to help the girls doing inversions work on their form). The instructors were super friendly — all of the girls there were, really. The girls leaving the class before mine were excited for us newbies and really supportive. After our warmup, the instructor told us what she’d be teaching us that night, and said after that we were going to dance. I literally thought, «Yeah, I’m not dancing.» But surprisingly enough, I did! And even more surprising, I loved it! (Like I said, not much of a dancer.)
After the intro series, I signed up for the beginner series, and then the intermediate, and now I’m trying the inverting classes. Here’s why:
1. The ambiance. Like I said, the studio is dimly lit and there are only a couple of mirrors. This really helps to not make girls feel self-​conscious. I’m a bit of an introvert and was really nervous about dancing in front of others. The fact that the lights are low and there are other girls dancing at the same time really helped make me feel more comfortable!
2. The people. The instructors here are so friendly and supportive, and I’ve never seen them do or say anything that might make someone feel self-​conscious, even when we’re having a hard time learning that week’s spin or inversion. They’re always cheering us on and telling us how great we’re doing, and when they give us pointers it’s always positive. The other students are amazing too, giving each other pointers and cheering each other on. Everyone is so supportive; it’s amazing. I love spending time at the studio.
3. The curriculum. I love how they have the classes set up. Nikki has talked about how pole is a progression, and I’ve noticed that the classes are set up that way. They teach the basics first and progress gradually from there. Before you know it, you’ll be able to do things you never thought you’d be able to! I’ve been taking classes for about six months now and really feel like I’ve come such a long way since my first few weeks. The scheduling of the classes is also awesome. After my first series was over, the next class in the progression was offered on the same day at the same time, so I didn’t have to worry about fitting it in my schedule. They’ve continued on like that, with the next class starting up the week after one ends.
In addition to the two instructed classes I take every week, I also take advantage of the weekly drop-​in classes. I’ve been getting stronger and more flexible since I started coming here, and it’s also helped boost my confidence. I’ve been trying to get my friends to come check it out, and those who have have gotten addicted too. I think that some of my friends are skeptical because think it’s all about stripping. This might be true at some studios, but not here. There is a sexy aspect to be sure, but it’s so much more than that! I recommend that everyone give it a try, it’s a blast! This is the first time in years that I’ve found a workout that I’ve actually stuck with. I even look forward to going there, and often take classes back-​to-​back and just hang out at the studio all evening. Pole is something that anyone can do and everyone should try.

It has been six months since I left SF and on the top of the list of things I miss is Entangle and Sway.
At the studio I found everything I needed to feel good even when I was stressed out or upset — a place to dance, laugh, listen to music, relax, feel super-​sexy, express myself, challenge myself, learn and get encouraged by amazing women along with a great workout and — probably the best body figure and flexibility I’ve had since high school…
The classes and levels are really well-​designed, you feel your body getting stronger and well prepared for the next level. The classes themselves are long which is a bit time consuming, but the intense warm up is what gets you flexible and strong and capable of getting the moves right. And the instructors (and my pole-​mom Ashley!) are so patient and seem to know exactly what you need to do to improve.
Since this is a females only studio, with few mirrors, you are so much more relaxed and can really focus on dancing however you feel like. And all the girls who instruct or dance here are fantastic, they encourage you from day one even when you feel like an ugly-​duckling, and you learn a lot from dancing with them and watching them dance. It took me way too long to start going to the pole play sessions, but they have been some of the best times and I really recommend that you join once you can.
Two last pieces of advice: If you think you are not the type to «pole», but you still are reading this, try it out at entangle and sway. It will change your mind, it totally changed mine. And if you are worried about what people will think — don’t. Once you start and realize all the amazing outcomes you are getting, you will be proud to tell people about it (ask my dad!), and your significant other will enjoy all the benefits of a more confident, sexier you :).

i recently came here for a private party /​birthday party. LOVED IT.
we paid $ 30 each (rates are on their website) for an hour long class. if you don’t think it sounds like that much time… i assure you that it is. your arms might get sore if you don’t typically work out.
frankie was our instructor. her sister was the one who apparently opened up entangle & sway. she was really chill /​accommodating, which made it easier for you to let go /​tap into your sexual self.
the difference between this studio and other studios is that there aren’t very many mirrors, and it is very dimly lit. again, this is justified in that it helps the girls feel less self conscious… and i think it helps!
we started with some floor exercises, then pole exercises… then learned a routine, performed… and then frankie performed for us. she offered to and took pictures for us at the end (i think e&s expects that you’d want group pictures).
i considered cancelling my planet granite membership and coming here instead, but… decided against in the end. still, i can see myself coming back! if i had more money i totally would.

So, so, so many reasons to LOVE this place.
1) The work out is great. You will be quickly and SAFELY trained to do moves and dance that you once thought was only possible if you were an acrobat.
2) All the instructors are top notch: Nikki, the owner, trains them all on her own; her classes are her curriculum, which she designed, that is based on good and safe strength and flexibility training.
3) It is ridiculously fun, the kind of fun that should be illegal or sold in mass quantities. Jk. It fulfills my deep need to party, hangout, and dance my ass off.
I almost don’t want to write this so that other people won’t come and over run the studio.:) Like, you go to bed early, give up wine, and eat veggies b/​c you get to pole dance Sunday. (Ok I’m a bit nuts but it feels so good to be able to get every minute out of each class.)
4) The classes are small. No more than 10, with 6 poles and plenty of space. You only need 1.5 hours. So you really get to practice and get your moves down. After, you will try in vain to put your shoes on you are so tired.
5) You won’t get bored. So much to learn, but that’s not what this studio is all about. They pretend to be teaching you when really you are just having fun. Dancing is key in this studio, it isn’t a bunch of tricks but floor and vertical dance!
6) The space is lovely. Very feminine but not cheesy. There are shoes and props for you. There are cubbies for your stuff and a changing area.
7) You can buy nice swag! shorts, bras, etc.
8) The other girls that go there are so nice and fun! All ages, shapes, and athletic ability. You will feel the lady love:) Very supportive and non-​competitive.
9) You can find ways to get your fix w/​o going broke. Yes, $ 30 may seem like a lot for each class in the series, but it is more FUN than anything, like worth eating PBJ for a week good. You can get unlimited packages and large packages for drop ins lowering the price to $ 20 a class.
10) I hate work-​outs but I go to pole 4xs a week. I have great muscle tone, lost weight, and can do side splits. But I don’t care about all that BS because when I leave, I am so, so, so happy.
It’s my happy place, and I hope it will be yours.

Love this place! I decided to buy a Livingsocial deal for this place. I had always wanted to try pole dancing because it looked like a lot of fun. I was a little intimidated because I am not the most fit of person and was afraid I wouldn’t be able to do certain moves.
I got there and the ladies were so sweet and welcoming. They really make you feel comfortable. It is a good thing to comfortable in these types of classes because the moves are sometimes very intimate.
I also enjoy that it is an all woman’s studio, which makes you feel really comfortable. The instructors are very encouraging and really work one on one with you during the class. Pole Dancing is weirdly very empowering!
I have been now to 3 classes out of 5, and I am so happy I’ve gone to this place! I am not perfect at pole dancing, but I feel like I can work at it! Such a great a workout! Can’t wait to see what’s next after the beginner class!

My favourite thing about Entangle & Sway is that Nikki and her very talented team of instructors maintain that every woman can take part. They’ve created this amazing little refuge where every woman is welcomed and celebrated and encouraged to really find out how their body can move. Not only that, their system of classes is paced in such a way that you find yourself learning amazing feats of acrobatics and grace at exactly the right pace. All the instructors love the dance so much, they are willing to be as patient as it takes to teach everyone what they want to learn.
They have a focus on freestyle dance rather than routines. This breaks you out of the regimented style of dance that everyone is familiar with from childhood ballet classes — your dance becomes an exercise in getting out of your head and focusing on the flow of your body’s movement.
I also love the fact that each trick is taught with emphasis on being able to work it into a dance as an effortless movement and not just as a stand-​alone trick. When I first started at E&S, I only wanted to learn tricks and I thought the sexy fluid dances were not for girls like me. So, I was really wrong about that. Dancing your tricks makes you feel empowered and beautiful. It is Pole Dance after all.
So, if you’re interested in Pole, but are a little reticent for all the reasons that most people are, or think that it’s not for girls like you, come along to one of the intro classes at E&S and be converted.

I’m a big muscular rugby playing/​muay thai fighting gal that scoffs at dancers and laughs at all the pretty girls in little outfits. A girlfriend and I wanted to try «pole dancing» with a Livingsocial deal for their 5-​week introductory course as our gift to each other for the New Year. It’s been 6 months since my first class and I’ve proudly joined the ranks (bootie shorts! 7 inch heels!) and coming back once I return from my summer trip.
The things that make this studio a place I love coming back to:
1. All the classes are structured in a building blocks kinda way. You’re not going to be launched upside down in your first week. So you work up to building shoulder and core strength. You learn how to move from wall to pole to floor to couch. It’s not just trick after trick after trick. You take is slow. You move gracefully. Things get easier as you continue doing them. A series is $ ¹⁸⁰⁄₆ classes (including a drop in) so that works out to be $ 30 a 1.5 or 1.75 hour class. Pretty sweet deal.
2. All the instructors and ladies-​who-​pole are super-​duper nice and supportive. They were there with you once — they know your struggles EXACTLY. No one is there judging — everyone’s trying to keep the poles dry, keep their legs from being slick and work the new tricks into their dance. At the end, EVERYONE hoots and cat-​calls at you while you dance — even if you’re doing a simple back hook spin or a crazy inversion.
3. Nikki, is the owner and runs a tight one-​woman ship. Sometimes she doesn’t respond on the phone calls immediately but it’s better to email her — she’ll get back to you within 24hours. The studio is CLEAN and kept dark (so you don’t see every love handle creak down the pole) and you can pick your song to dance to at the end. There’s cubbies and a changing area and a bathroom.
4. There’s all these fun little workshops they have for spinning pole, Australian pole champions coming in for a booty bumping workshop, and drop-​in classes with themes. You can jazz up your fitness routine with a fun dance-​like class on the weekday AND/​OR weekend.
The classes are structured to have a warm up, you learn a spin/​inversion and a transition. Then you dance. In my first class, all these girls were sliding gracefully down their poles and my fat ass thudded hard onto the ground. I wanted to cry. I can deadlift 280lbs but I can’t slide down a pole??? WHAT A JOKE!
But my darling instructor Ashley told me: Sometimes you just gotta walk away from the spin and it’ll come to you. Oh and it did. The same applies to climbing up the pole, falling head first from the pole, dancing on just your tip toes REAL slow to music. All the sudden I was this little vixen STILL with my quads the size of watermelons. And I don’t care. I made the pole my b*tch.

This review is not related to the actual pole experience and instrucutors.
This review is about the lack of customer service and response. I am extremley annoyed and feel unwelcomed by this company.
Why would a person need to leave 3 voice messages and not get a call back? After two voice messages, I did email and received with a 24-​hour turnaround response from the owner, Nikki.
It was really sweet of her to apologize on the lack of voice messages given to her, and she provided all the detailed information. She even mentioned a Sunday, ²⁄₁₁ class availability.
From there, I responded back later that Tuesday, ²⁄₅ evening indicating I am unavailable, would like the following Sunday if available, and had a follow-​up question to the information. However, I did not hear back.
So I decided to call and leave a voice message on Saturday, ²⁄₁₀. It also turns out I was not leaving town and would be available to take a course on Sunday, ²⁄₁₁.
I did not hear back via email or my message. So I never took a class this past Sunday. It’s now Tuesday, ²⁄₁₂ and NO response either email or phone call.
I’m sadly disappointed on their professionalism. Why would a client need to be the proactive one? I’ve gone above and beyond. I know us, Americans, are always expecting top customer service and that «customers are always right,» so I try to not be too much of a burden. I try to be proactive to make things easier for them.
However, this is just ridiculous.
They lost a customer who would have been a long-​term one.