Enterprise Rent-A-Car

Friendly staff. Quick process, which seldom happened based on my car rental experiences and is really nice as you won’t be happy if your trip get delayed by that. No sales pitch on unnecessary insurance at all, which surprises me as all the rental car company agents I met before were very annoying.
We returned the car using the after hours drop-​off service. Very handy and no problem at all.

I needed a car for DMV test and they were prompt to help me. My car was ready when I reached there. They gave me a letter stating I can drive to the DMV — and it was all done in 5 mins.
The staff is really friendly — Michael in particular. I had the car for one day and I parked it in their garage in the night, saved me parking troubles :)
Will definitely take it again.

A big thank you to Tyler (Mr. Arkansas) and Wilson. They saved the day! Our concierge messed up our car reservations in a variety of ways. It was day 3 of our honeymoon and we were excited to head to Sonoma. The guys at Enterprise made it happen by being kind, helpful, drove us to another car pickup location. Thank you again for being so kind and understanding that the car was so important to us!

Great experience! Michael was our attendant and was extremely professional abs helpful. We had a great experience abc would definitely recommend them! Our one day rental was affordable and we upgraded from a compact car for $ 105 to a new mustang convertible for $ 125 after fees and insurance.

WORST SERVICE EVER. Was delayed by over an hour getting our car when I tried to use a debit card — waited in long line, then had to go home and retrieve two utility bills before they’d rent the car. Nothing but attitude from the manager («it’s disclosed on the website; it’s not my fault you didn’t read it»).

Is this the DMV or does Enterprise just borrow their business model? I walked in for my appointment to find about 8 people seated with defeated looks on their faces, phone ringing, and an empty counter. 20 minutes later someone acknowledged me and checked me in. And that’s where the waiting game continued…
Meanwhile, I overheard a couple being told that their reserved vehicle was out of stock (reminds me of a familiar Seinfeld episode). Then it came to my turn, and the same thing happened. I had reserved a compact car but instead was given the choice of 3 SUVs. And no, it’s not an upgrade to have to drive a giant, gas sucking vehicle.
The car had not been washed, and the tank was not filled.
On the way out I overheard a guy wanting to take advantage of the complimentary shuttle… he was told it was not available.
This was the cheapest option for a 1 day Saturday rental in SF, at 64 dollars with taxes and no insurance, which is overpriced but still the cheapest.
P. S. the times are wrong on the Unilocal page. They are opened on Saturday, just not all day.

Vicki was extremely helpful in quickly getting me into my car and on my way.

I’m not happy with my experience with Enterprise. I rented a car for work, which I have done many times with other rental car companies, and was overcharged almost $ 100 for the additional «insurances» that I declined in the rental car contract. Not only was I wrongfully charged that amount, but when I called to ask them to credit my account, they were short, unapologetic and would not email me a receipt. I escalated my request to the manager and she was very rude — again, unapologetic for the erroneous $ 100 charge — and was extremely terse and aggressive about not emailing me a receipt, which I need to expense the cost of the rental car for work. Her suggestion was that I call back to following week to see if they could send me a receipt and I couldn’t get a hold of anyone. Bad customer service and a mediocre deal on a rental car — I will use another company next time.

Very hard working staff — hopefully they are appreciated… This location could use more help — they are very busy and staff tries hard but difficult when it is understaffed. GIVE THEM HELP!!!

Jamieson Fujiwara is the man! Such great customer service. He cemented our plan to solely use enterprise going forward. Seamless experience. Thanks!

I rented cars on 2 different occasions (within the same week) at this location and both times received amazing service from Jamo.

Very professional staff. I had the pleasure of working with Brandon and Ben. This was my first experience with Enterprise, but since it was such a pleasant experience I will definitely rent with them again in the future. This Fisherman’s Wharf rental location is in the middle of a very busy location, but once I stepped into their office it was very calm and peaceful.

First time ever a car rental company quote and estimated costs was actually what I paid. Asian lady who helped me was good, but please can you guys play some music in the office?
Only 4 stars cause they didn’t have a Ford Mustang, but they did get me into a Camero.

Just not great quality. Too much hassle for me; the process and time it took is the reason I’m giving only one star.

Staff was great. They treated you like a person and not a customer. Engaged in conversation during the transaction and were generally interested in me and not insincere busy talk. Would definitely use them again

Just a 24 hour rental — but all staff we encountered were friendly and very helpful. Location on Beach is easy to find and easy in/​out. Facility could use some improvements… but we weren’t there more than 15 minutes picking up or returning the vehicle!

The office is filthy, the carpets were covered in garbage. It took over an hour from when I arrived until when my vehicle was ready .made reservations two weeks ago.

These folks were great. They were very quick and helpful with the rental. They threw out some good advice about the area and we left with a smile. The car was clean, ran great and it was easy to return. I would recommend this location to anyone. GOOD JOB Enterprise staff!

The worst rental car experience I ever had. Almost criminal.
I had some important business meetings in the San Francisco area and needed to rent a car. I had used this Enterprise once or twice before and knew the location, so I decided to grab a hotel in Fisherman’s Wharf after my flight Sunday night and walk over to pick up the car Monday morning. In the past, the cars I were given were dirty and smelly and covered in sap. But, I went here so I could save a parking charge at the hotel if I picked up the car at the airport after my flight. What a mistake to rent from here!
I called the office DIRECTLY to make sure everything was all set with my corporate account 2 weeks before and made a reservation with a female who worked in the office. I asked her to send me an email confirmation and she told me should couldn’t do that … they do not send out email confirmations. What year is this? 1999?
So, I had her fax a sheet to my office, which had a handwritten price quote/​confirmation on it. (apparently the whole ‘computer thing’ hasn’t caught on yet in this office. I wonder if they still use beepers?) I had reserved a $ 37 per day rate for an economy car, which was STILL higher than Fox Rental Car’s and other airport locations.
When I arrived to pick up the car, the person behind the desk told me that the rate would be almost $ 80 per day for an economy car! That is over DOUBLE what the airport locations charge! I NEVER would have agreed to $ 80 for an economy car … that is more than a convertible or SUV would have cost at Fox Rental Car at the SF Airport.
They swore to me that was the corporate rate my company had even though I was the one who called to set up the $ 37 rate weeks before. To prove them wrong, I made a mock reservation through
on my smartphone right there at the counter with NO DISCOUNTS at all applied. The rate I got making the reservation on my cell phone with no discount was $ 10 per day CHEAPER than the $ 80 rate they say I made using my corporate discount weeks before.
I told them it was crazy to assume I’d make a reservation on the phone WITH THEIR OFFICE that was $ 30 more than my company authorizes me to spend on a car per day … and that was less than their online rate WITHOUT any corporate discount applied. LIARS. They told me to give them a copy of the fax and they would honor the reservation. I told them it was at my purchasing office in Massachusetts and they said there was nothing they could do.
Nobody at the office could locate the fax with the handwriting on the cover sheet. They think it was thrown out because it looked like a cover sheet with handwriting on it. They said they probably figured I had an email confirmation with it being the year 2013 and everything. Not at THIS Enterprise! So I ended up having to do a TON of paperwork explaining to a governmental agency why I spent $ 40 per day more on a car than we know we are authorized to spend. When I turned in the receipt, our accountant said, ‘$ 80! What did you upgrade to a convertible or something?’ At that point, I was stuck at Fisherman’s Wharf and it would have been a $ 30 ride to get to the airport so I could rent from a cheaper agency.
My advice is DO NOT USE THIS OFFICE AT FISHERMAN’S WHARF. If you must use Enterprise, do it through the airport. If you have flexibility, use Fox Rental Car … it is legit the cheapest car rental agency in San Francisco (they are at the airport so its legit) and the cars are much nicer.
The Fisherman’s Wharf Enterprise office is disorganized, dishonest and sloppy. Not only was I over charged by DOUBLE what I was quoted … the car smelled and was all dinged up. They also gave the car to me with a half tank of gas which is BS because by the law of averages, you have a 50% chance of returning the car with more gas than it had when you left. And if you return it with under, they make you pay $ 8 per gallon. They also charge you a $ 3 convenience fee on top of what you pay for the Golden Gate toll for using their transponder because the Golden Gate is cash free toll only.
I will also add, my company used this incident as a reason to switch from Enterprise to another rental car agency for ALL of our travel in all cities. Congratulations Enterprise Fisherman’s Wharf branch … you caused your company to lose the frequent business of a company that rents cars for weeks and often months at a time for a large sales force by your disorganization and upcharging.
Avoid this dump and rent through the airport. There is ZERO customer service here. My advice to this office is to hire someone over 20 years old to run your office … and being so close to Sillicon Valley look into this thing called a ‘computer’ which makes business a lot easier.

We were planning on going to Monterey for the weekend so we rented a car for 2 days. This Enterprise Rent-​A-​Car location was one the of the only rental car companies in the city that let you do Sunday returns.
We booked online which was really easy and you got to choose what kind of car you’d like. We picked up the car on Saturday morning and filled out the paperwork and were given a Chevy Malibu — definitely one of the better options (at least compared to a Bug!).
The staff at Enterprise were nice and informative. Everything went really smoothly and returning the car the next evening was really easy.
Overall, they were affordable and a breeze to book a car through.