Excelsior Health Services

All the staffs here just so rude, they are yelling the patient all the time, is not right to treat your patient like that!!! even the doctor, come to the front desk and complain about the patient in front of all the ppl waiting at the office, that’s the patient’s privacy how can he do that !!! all the staffs here just unprofessional at all. I don’t feel I am at the clinic, is more like I am at the supermarket and those staffs talking so loud and laughing so hard, they talking about patients privacy all the time. How easy their job is, just come here and talk and get money.

If i can, i would give 0 star. They dont even deserve to get 1 star. The receptionists are so rude. I would change the provider because of them.

Only went once so far, but I had a fine experience, especially compared to some other clinics I’ve been to in the recent past. Reasonable wait, medical assistants were quite friendly, and Dr. Huang was very responsive to my concern. Wish parking was easier, but it’s par for San Francisco. Not sure about others’ experiences, but I for one will definitely be back next time I’m in SF & need a doctor.

I switched providers… that should tell you enough!

Looking for a good health clinic? Well you found the wrong place. This isn’t it. Don’t get me wrong, it’s a clean office in a convenient area. However rather than being sad, that my insurance ends today, I’m absolutely glad that I don’t have to come back here. First of all the front desk receptionist is rude and her voice is annoying. I know the place isn’t a restaurant or a retail store, but you definitely want to have good customer service at an institution where most people are feeling down because they’re sick, will be uncomfortably patted down because of a physical checkup, or even shot up with needles. Don’t you want people to recommend this health clinic to their friends? I like to be acknowledged when I’m waiting in line for 10 minutes and I don’t like to be given attitude when a special request is made. Especially when I call in advance, being told that I could just pop in without an appointment if I need special forms filled out for employment, but only to be told that it’s not possible the next morning and having to wait another hour for this special request. And every time I hear this girl on the phone, she sounds really agitated. It’s like wow… Can we be a little more comforting? Not everyone is rude there. I found some of the nurses and the doctors to be nice and professional. Except for a certain male doctor, who did not record the fact that I passed as negative for a TB skin test. He just nonchalantly checked my arm and said I was fine the first time around, but forgot to record it… And so I had to take the needle again. Thank you for being so professional and for not recording that information the first time around. YOU’RE A REALLY GREAT DOCTOR. I’m giving an extra star to a few of the nurses and some of the female doctors… but it’s unfortunate that the service of the institution as a whole is not up to par.