Experian

Charged my credit card annually for ProtectmyID without me even knowing. I signed up for their service just because it’s free for AAA members. Or so I thought. I don’t even know how they got me credit card number.

I had to put a credit freeze on my data because Experian didn’t do their job protecting information from T-​Mobile. Today I had to lift the credit freeze for two days for a rental application. T-​Mobile forced me to pay $ 10 to lift the freeze. I tried about ten numbers to get in touch with a person and couldn’t. They are absolute crooks. They give away your data and then charge you for getting access to it after it’s protected.

Experian is a scam. They ask you for a $ 1 payment as a way to get your credit card information. Then charge you monthly $ 30. They do not send you receipts for payment so you never know you are being charged unless you check your bank statements.
I cancelled my account 2 days ago and and yesterday they charged me for a random Experian score for $ 40, when i called them up they told I made that purchase. After 10 min of arguing they agreed to give me a refund. I have now deleted all my details from their website.

When paying 1 dollar for credit score, they signed me up for an automatic service. I called the number no one picks up. I have credit card company contest and they tell credit card company they can’t refund that amount. my credit card company refunded my money and I told Experian you just lost a customer for life. I used to recommend them to my potential tenants, but now I’ll recommend another credit reporting agency. You guys should go bankrupt soon.

THE SCAM: They have a deceptive website that makes you think you are getting your FREE annual report, which you get from
Then they change you $ 21/​month indefinitely! I’m not an idiot, (and I was not aware they had been charging me for months. DONT BE FOOLED! you get a FREE one annually from the government-​GET OFF THIS WEBSITE AND GO TO THE OTHER ONE FOR A FREE SERVICE.

Experian had my personal information from a credit check by T-​Mobile USA, and then they let themselves be hacked. Possibly my «name, address, social security number, date of birth, identification number (such as driver’s license, military ID, or passport number)» was stolen. This happened in 2015; there are lots of news articles about it.
Experian’s letter about the breach offered a complimentary enrollment in ProtectMyID, which apparently is Experian’s own identity theft protection service. It is hard to take this seriously. ProtectMyID’s webpage literally says «We offer multiple layers of protection and are backed by Experian® — a name you can trust.»
Some articles point out that Experian has been hacked multiple times. Giving them your personal information may put you at risk. For example:

Has anyone else had the following experience? Experian credit agency solicited me to see my fico score for a dollar. paid a dollar, saw my number and seven days later, they charge my account $ 21.95 Apparently I missed the seven day cancel or we charge you clause. Auto phone center, sorry can’t help you, email experian. Email response, sorry, we got you. Really, seven days failure to respond to their set up solicitation? HOW MANY MILLIONS HAS EXPERIAN MADE ON THIS SCAM? screams CLASS ACTION TO ME. On top of all that you have to go through hell to fix credit problems that they should have never let occur based on common sense. Why do we have to challenge things that they should have vetted before they ever got out on your account???

They’re running a scam. Once you started your trial membership for $ 1, consider you have lost 21.95. No matter if you ask them for the refund via call or email, you won’t get your money back. Please stay away from Experian

Yet another victim to their scam. I paid $ 1 for their FICO score only to find out I had automatically been enrolled in their membership services and would need to ‘opt out’ in order to not get charged.
Unfortunately, I utilized this service days before a rather serious surgery and was not only out of commission but traveling as well (to get said surgery). When I explained all of this to 3 different customer service agents (2 phone, 1 email) and pleaded for a refund… nothing. These are merely crooks disguised as a business.

Don’t be fooled by these thieves, once they get your credit or debit card number, they’ll start silently charging you $ 19.95 a month for nothing. Experian is conducting deceptive business practices and I’d love to join a class action lawsuit with all of you that have commented and given 1 star to these crooks. I’m calling Saul!

Rip-​off artists. When you get a «free» credit report, the print is so fine as to be almost invisible that you are authorizing them to charge your card every month after 30 days and that you have to CALL THEM to cancel it. When you do get the unexpected charge and call them, they will unsubscribe your but will not remove the charge. One more lost customer for Experian.

I imposed a credit freeze on my account due to identity theft. It’s supposed to be free if you were a victim of identity theft. Experian makes you mail in a copy of the theft police report/​letter. They don’t tell you how to mail in your letter. Also, mail? 2015? Why can’t we just scan a copy and upload it? So I paid $ 10 just to get it taken care of. Then, when I want to apply for a credit card, in order to unfreeze my account temporarily, they demand the same mailed-​in letter, or they’ll charge me another $ 10. Also, they’ll keep you waiting on the phone for 30 minutes to talk to a dude in the Philippines who takes 5 minutes to verify your identity. What a horrendous experience and what a terrible company.

I recently went online to get my credit report and agreed to pay $ 1 for my credit score. Without reading the fine print well enough, I did not realize that buying your one-​time credit score also sucks you into their $ 21.95/month service fee. It is an OPT OUT service, as opposed to OPT IN and since they are on PST (I am CST) it took several days to get a hold of them. The second monthly charge had gone through the day before and it was an ordeal to get them to reverse it. You can cancel the service but they get you until you figure it out. I would try the other two major credit reporting agencies first and forget Experian!

I’ve been seeing advertisements for experian for a while now, so obviously through this marketing I got the idea that I’d be able to get reliable, up to date information about my credit score.
Sadly, experian wasn’t even able to generate my credit score. They listed reasons such as my credit my not have been older that 6 months, or that the credit score holder may have deceased… seeing as that I’m 22 and I’ve had a credit card since 19, and also seeing as that I’m alive, I’m pretty disappointed with their services.
Like many others have said, they also rope consumers under the ploy of $ 1 credit tracking services, but this $ 1 thing only applies for the first 7 days– the old bait n switch. Seems like pretty shady business tactics.
Credit Karma and Credit Sesame are both free– I’d encourage people to use those instead.

The company has a dishonest practice of offering a credit score for $ 1 and automatically signing me up for a $ 21.95 per month membership. You can only call by cancelling. This is really bad business, and I wish someone would stop this practice. Experian – all you’re doing through this is antagonizing and alienating customers. It’s a horrible business practice and unnecessary.

Bait and switch and then steal. Free credit score becomes $ 15.95 and shows up as a $ 40.95 charge. I cancel immediately thinking «good riddance».
This month they billed me an additional $ 40.95. The man at the call center after getting my cc number, full name and date of birth informed me they haven’t charged me when I’m looking at a statement from my credit card on my screen.
I checked out the website to see if maybe I shared an Alma Mater or hairdresser with one of the C Level people so I could register my displeasure. No such luck since I didn’t go to Nilla Wafer University for men in 1965.

The same story as everyone else. I signed up for a credit score and the language led me to believe that it was only a $ 1. Somehow they started charging me 21.95 after a week for a monthly credit plan. I think not. You can only cancel by calling. Just hit one three times after you call and then you give them your info and then they cancel you via a computer voice.
Beware.

Why can’t anyone stop Experian? They have thousands of complaints online about paying for a credit score and then being charged without permission after that initial purchase. This happened to me. I purchased a one-​time score for $ 4.95 and then noticed they were charging $ 19.95 a month. The only way to stop it was to close the account they were charging. It doesn’t matter if you cancel your «free trial» during the time that they specify – once you give up your credit card, they’re like an international criminal cartel… they’ll charge you with impunity. And just try to get your charges reversed… or talk to a real person. Good luck.
All you can do is not to ever do business with this dishonest, corrupt and soulless company.

March 10, 2015
Watch out when purchasing your credit score report with Experian.
You will get a free credit report but your score is NOT included in this report.
The useful credit score information will cost you $ 1.00.
After I paid $ 1.00 for my score, only then did I notice that I had become a member with a member number. When I clicked on the settings tab this is what I got.
next bill of Payment CardXXXXXXXXX00040
Payment$ 21.95
Next Bill Amount$ 21.95
Next Bill DateMarch 17, 2015
Billing FrequencyNone
Update Payment Method
You can cancel your membership by dialing 1−877−284−7942 but be prepared to hold for at least 20min.
In the end I got my «free credit» report and paid only $ 1.00 for my score but I lost an hour and feel duped by another «big» corporation.

They have improved. recently when I did a refi, I got alerts right away and they offer more for less now.