Eye Level Optometry

Great experience with Dr. Ng and her staff. She’s very prompt, professional and thorough, and even helped me find frames that fit my price point and style. I’d recommend her highly! They have a good selection of frames in different price points. I had a great experience here.

We have been with Dr. Ng for several years. She is super thoughtful, knowledgeable and professional. Unlike some optometrists, she never tries to squeeze business from you. We have a lot of trust in her, and our 2 children (11 and 8) love to have their eyes checked at Dr. Ng. That said a lot about her.

Last week I went to Eye Level (first time) to get a prescription for my glasses.
Everything about this business is 5 stars. Very convenient location and great setting, both the reception area and the exam office are lovely. Dr. Ng and her assistant are very friendly and polite. They both make you feel very comfortable during the entire visit. This was very important to me, because I’m relatively new to the city and people like this is what makes it easier to adjust.
Dr. Ng was very thorough with the eye exam. She explained everything she was doing and she made sure I understood why it’s important. She was very gentle when eye drops and machines were needed. Also very important, she saw me right away and she took her time. Towards the end she gave me tips to keep my eyes healthy.
Her professionalism and passion shine through her amazing practice. Highly recommended!

Dr. Ng is great — friendly, personable, explains everything thoroughly, examines thoroughly. She really cares about her patients. I highly recommend her.

Very professional and great service.

I had an appointment for a regular Eye check-​up because I ran out of contacts. I got there promptly at 9am and Dr. Ng and her assistant was friendly and accommodating. I felt super comfortable and really thought Dr. Ng was easy to talk to. I gave her some information about my family history and brought in my glasses for her to take a look at. She was thorough with the eye exam and very professional.
Anyways, since this is my first time here. I’m giving this place a solid ⁴⁄₅ stars. I’ll come back to re-​review in the near future ;)
I had a great experience and would currently recommend that anyone in the Noe Valley/​Glen Park/​Castro/​Mission to come and make an appointment here!

I needed to change optometrists when my optometrist of 30 years retired. I found Dr. Ng online and as she had so many positive Unilocal reviews and was nearby, I made an appointment as it was time for an examination and a prescription change. I brought a copy of my old prescription with me.
At first she seemed friendly and knowledgable, but after her exam, which I thought was not as thorough as my previous exams, I felt differently.
Dr. Ng questioned my old prescription, saying that it wasn’t correct and that it contained prisms, which she said I did not need. I have had prisms for many many years and I have never had problems with my corrected vision, but I didn’t argue with her as she is a professional and I am not.
When my new prescription arrived, from day one I had problems with them. My vision wasn’t as sharp as I had been used to. I told Dr. Ng about this several times and she insisted that the new prescription was correct and there was nothing she could do about it — basically dismissing me.
I decided to go to a highly recommended opthamologist as I feared something might be wrong with my eyes.
After a very thorough examination, and checking Dr. Ng’s prescription, he said that I did indeed need prisms, and that Dr. Ng’s prescription was incorrect.
Since they were paid for my my insurance plan, plus an additonal $ 14l co-​pay, I went back to her with a new written prescription, and she sent my glasses out to be corrected. No apology, no explanation — nothing. I picked up my new lenses and they were indeed correct. Dr. Ng was very cold and disinterested. I told her that I would like to leave my sunglasses and have the new prescription put into them also. Don’t ask me why I even thought of continuing with her, and without hesitation, she told me that she could not help me and told me to go to someone else. I asked her for a referral name, which she would not give me. Her detached attitude made me feel like I was a nuisance and not welcome in her office — rather than a paying patient who had been incorrectly prescribed.
I was polite at all times and never told her what I thought of her faulty services and the incorrect prescription. That was about 7 months ago and I am very happy with my new doctor and the correct lenses for my sunglasses and extra glasses.
Since I appear to be the only negative review of Dr. Ng, don’t write me off as a picky crank — believe me, all of the above is correct. I hope that Dr. Ng reads this and realizes how I feel, as I left her office without telling her of my dissatisfaction — a bad habit that I am trying to overcome.
I feel that I was owed an apology and some kind of explanation — as it certainly wasn’t my fault. I’d give Dr. Ng zero stars if I could.

Dr. Ng is super nice and very thorough. She was my eye doctor for a couple of years, and I very much trusted her. Her prices are extremely reasonable and it was always easy to make an appointment. I’ve since gotten LASIK, so I no longer need to go to her for glasses/​contacts exams. However, for those of you needing regular eye care, give Dr. Ng a try!

Incredible eye doc experience. Dr. Ng is so thoughtful about everything. She gave me all of my options, talked through my insurance clearly, and helped me pick out frames & contacts. I’m so happy I live right around the corner from this place and highly recommend it.
Only downside is they don’t have a lab, so you have to wait a week or so to get your glasses.

My ohana and I had an appointment here last Sunday.
Okay, so it was totally my bad for screwing up our appointment time. We showed up 53 minutes late — ack! Dr. Ng was clear about maybe not being able to see us all which I understood. However, the allowance that was made for two adults and esp for two kids when the appt. was made? It worked out for us! Yeah! She saw us all.
Dr. Ng is direct and knows her stuff. I liked the clean, modern lines of her biz. She had the same kind of gadgets our last optometrist had so I felt comfortable with her. My little one who is usually shy warmed up to her at the end. My daughters even got some stickers at the end which was sweet.
I even chatted with the receptionist who I guess is her mum? We talked about orchid care and even knitting! She appreciated mine which is a check plus in my book.

Wonderful, family owned practice that will take very good care of you and your eyes!
Dr. Ng’s mother, who I believe is the front desk person, is a delight to work with! Friendly and personable, her warm presence will make you feel at ease (if you get nervous like me!) in their office.

I am so happy I found Dr. Ng. She is awesome. I have been going to Optometrists for the last 15 years and she is the best one so far.
My experience:
Called and made an appointment.
Showed up for the appointment and was immediately greeted by her staff and given paperwork to fill out. I was offered something to drink as well.
As soon as I was done filling out the paper work Dr. Ng was ready to see me. She took her time talking with me and even did education without lecturing me (I wear my contacts way longer than advised). She was very pleasant and easy to talk to. I could tell she was being very thorough as she rechecked a few findings (that differed from my prescription).
Afterwards she sat down with me and showed me what my insurance covered and what everything would cost without insurance. I decided to get my very first pair of prescription sunglasses! Her and her assistant helped me pick them out with honest feed back (which I needed since I hadn’t brought anyone with me to the appointment).
I am now excitedly awaiting the arrival of my sunglasses and look forward to my future appointments with Dr. Ng. I would recommend her to everyone.

I stopped in Eye Level to try on new frames and fill a prescription from a different eye doctor. Dr. Ng was very friendly and extremely helpful in choosing new glasses for my thick lenses. She was also very patient with me as I was indecisive and tried on numerous frames for the better part of an hour.
After I got the glasses I stopped in two more times for minor adjustments since the glasses were not fitting me perfectly. There was never any waiting, and Dr. Ng remembered exactly who I was each time. I was very thankful for the additional time she spent to make sure my glasses were comfortable.
I’m definitely going to make sure to get my next full eye exam with her, since just getting glasses was such a pleasure. Her hours are great as well. Highly recommended!

I hadn’t been to an optometrist since high school, so I came here on the recommendation of my girlfriend. Dr. Ng was very personable and helpful in explaining what she was doing and what was wrong with my vision. She was also very patient with me as it took forever for my eyes to dilate (on a side note, it also took them forever to return to normal). She is also open on Saturdays and later in the evening, which is super convenient.

Dr. Ng is extremely personable and knowledgeable and walks you through everything she’s doing and makes you feel completely at ease. Best optometrist appointment I’ve had to date! Her hours are also really great for working people and very accommodating!
Would recommend to anyone!

Everyone’s said it already, but I just wanted to throw my shout-​out. With nearly 20 years of glasses-​wearing, this is the best experience I have ever had with an optometrist. Dr. Ng is patient, friendly, thorough with explanations and answering any questions. She’s never overbooked, so I’ve never had to wait longer than a couple of minutes for my appointment.
In addition to everything else, it’s great that it is open until 7 some weeknights — I don’t need to leave work early to get to my appointment.

This is getting to be a common theme, but I thought I would add my voice. I am completely in love with Dr. Ng! I’ve been seeing her for over 3 years now and it’s never anything but a completely positive experience.
She is extremely friendly, knowledgeable, thorough, accommodating and reasonably priced. I never feel like I am being rushed through any part of the process from the exam to choosing glasses. She is just as good with me as she is with my kids.
She knows every frame in the place, has good taste when matching people with their frames and is honest about which frames look good. She’ll even tell me to come back if she has something on order that she thinks I’ll like better instead of forcing me into frames that aren’t perfect for me.
Finally, her memory is amazing. She knows everyone’s name, what our tastes are in glasses, who has which pair so we don’t end up all looking exactly the same. She even remembers specifics I’ve shared with her about our personal life. She has a real connection with her customers. I wouldn’t dream of going anywhere else.
I noticed some reviews mention the price is more than a place like Costco, however these are your eyes we’re talking about! You should not bargain hunt with something so important! Also, she is more than happy to do your exam and give you the prescription to buy glasses or contacts somewhere else.

I have really bad eyes. I’ve been wearing glasses since I was 6 and contacts since age 12… so I’ve seen my fair share of optometrists.
Dr. Bonnie Ng was the best optometrist yet. What makes her the best? Lemme break it down for you:
1.) On the few occasions that I’ve gone into her office I’m usually the only patient there, or there is one other person. She never over-​books and you never have to wait to see her.
2.) She takes her time and runs several tests during the exam. I appreciate that. She also asks lots of questions and actually listens to what you are saying. When I say «this is still kind of blurry» she doesn’t say… «oh, we don’t want to put you in a stronger prescription» like my past optometrists… instead she says «ok, we’ll go stronger, but if it’s too strong let me know.» Thanks Dr. Ng!
3.) She doesn’t have a lot of employees. It is just her and an older woman who I believe is her mom. They’re incredibly personable and are super friendly. When I walk into Eye Level Optometry I feel like I live in a small town where everyone knows you and greets you with a smile. I like that.
I highly recommend Dr. Ng!

I decided to go to this place after seeing the reviews on Unilocal when we moved to Noe Valley. I am extremely happy here, Dr. Ng is the best optometrist I’ve ever had. Her checkup is more $$ but all doctors are not equal and your paying for her knowledge and additional care that I’ve never received from optometrists in the past.
Thanks Dr. Ng!

I was very disappointed with the services following my first visit. While I still regard Dr. Ng as a very commendable optometrist, the long wait on both ocassions I had to have my lenses replaced were completely out of order.
When I finally picked up my glasses after over a month, the reception was very impersonal. Instead of being treated with more curtesy for the inconveniences caused, the glasses were left on the middle table for me to pick up after paying and leave. I wasn’t very impressed by this final touch.