Feather & Gloss: Massage & Makeup

If you’re looking for a new masseuse, keep moving. Definitely go with someone who is more professional.
I teetered between giving Feather & Gloss one or two stars. I thought I got a great deal which I purchased on PopSugar for $ 40 (regularly $ 80) for a 60 minute massage. But after thinking about my experience and how I would NOT return, Feather & Gloss is clearly an «eek! Me thinks not».
GETTING AN APPOINTMENT:
Good luck! Pippin is a one woman show who handles both massage and makeup. Believe the reviews mentioning it’s hard getting in contact with her. The website states for same day appointments call or email. I called and left a message since no one picked up. I followed up with an email requesting a same day appointment. I didn’t receive a response until a week later from her apologizing for the late response because she was out of town for a family emergency and she was booked until the end of April (I contacted her at the end of February). When I replied mentioning days and times I would be available, it took her another week to respond. The earliest appointment I could get was the last week of April which was past the expiration date. Pippin told me not to worry about the expiration date because she’ll still honor it but clearly she cannot handle her clients and shouldn’t be posting on deal sites if she cannot handle the volume.
OFFICE:
Located on the third floor of an older office building, Feather & Gloss is a small room. On the website, it’s requested that new clients allow an extra 15 minutes to fill out an intake form prior to services.
I showed up 15 minutes early and made the mistake of trying to open the locked door and then knocking on the window. I didn’t realize that there was someone already in there getting a massage (sorry!), but in my defense, there wasn’t any note stating to please wait or a massage was already in session. Pippin came out as soon when she was done and the client was getting dressed and stated I was a bit early. I followed the directions on your site! Turns out she doesn’t even ask you to fill out any paperwork.
MASSAGE:
For the massage, Pippin offers lavender, eucalyptus, or non-​scented. She asks what part you would like her to concentrate on. Most of my tension is in my neck and shoulders area. She focused most of her time there and continued to massage my legs and arms.
I must’ve enjoyed it as she found some of my knots (although they’re not difficult to find) because time went by fast… Turns out, I didn’t get a full hour. The hour seemed to have started as soon as I walked in, the massage, and time to get dressed at the end. I looked at the time and the total massage time was about 50 minutes.
Oh yeah, the environment isn’t even quiet. Pippin puts on some relaxing sounds but because it’s a single room in an office building, you hear people walking back and forth speaking loudly in the hallway. Not at all relaxing when you hear people screaming down the hall.
Don’t bother with Feather & Gloss… definitely not worth it.

Best massage in a long time! Pippin found every knot in my back and worked on them till I was jello. She gave me exactly the massage I wanted, not like some of the other places I’ve been to.
I have to admit that I was really worried after reading a couple of her Unilocal reviews, but I’ve already made the appointment and needed a massage badly. The location isn’t ideal. I had to wait in the hall and there was no seating area. A waiting bench and a note on the door would be nice.

I purchased a Get My Perks deal back in December and wanted to schedule an appointment. I called numerous times and got voicemail every time. After leaving two messages with no response I gave up and called Get My Perks today. They were gracious enough to offer me a full refund for what I paid.
Had I read the other *filtered* reviews, I wouldn’t have purchased this so called «deal» to begin with. If a business (Pippen) posts a deal, she should honor it in a timely manner. And stating that the next available appointment is in two months (like she did to Shannon) is ridiculous. Sorry, but no massage therapist I know is that busy and if they were they would hire more help.
Save yourself the hassle and avoid this place. Whatever you do, don’t mention you have a deal certificate or you’ll never get a call back nor an appointment.
You’ve been warned.
UPDATE: I received a voice mail message stating that she could schedule an appointment with me in June. No thanks Pippen.

Wow, I wrote a review about the mediocre service and it was deleted! Dear Pippin, do it the right way with a great service, then you won’t need to get sneaky and delete people’s opinions of your establishment. VERY Dissappointing!!!

I had the same experience as tin t. I saw this business advertised on a couple of discount sites and purchased one immediately and called for an appointment before Thanksgiving. I was told the first opening was in January. If the business said no appointments for two months, I would have passed on the purchase.

I had a deep swedish massage yesterday and it was absolutely perfect. Pippen knew all the right spots and is obviously very well schooled. I highly recommend this place.

Part of me doesn’t want to write a review so that I can keep this gem of a place to myself and be able to book appts easily, but I also do want others to know about. I went there (SF location) for the first time for a quick 30minute chair massage, and had one of the best chair massages I’ve ever had! Pippin is wonderful. She knows how to put just the right amount of pressure. Plus the studio is adorable. Lovely light blue walls with white accents that relax and invite you in. And adorable finishing touches, like a pair of adorable ceramic owl figurines (which I learned are actually salt & pepper shakers). I definitely plan on returning.

Enjoyed it thoroughly!!! My girlfriend and I got hour long massages back to back. It’s a small studio so only one could go at a time, but that was fine. The studio is well designed, relaxing, warm, and basically a place you feel good about being there. The massage was excellent and I would definitely recommend. The massage therapist is very professional and friendly

I was like butter walking out of that building. A wonderful job through and through. My body felt light as a feather!

Pippin did my makeup for my wedding in January, and I was so pleased with the results. She listened to what I wanted, created the look I had in my mind faithfully, and was extremely careful to ask my opinion at each step of the way to make sure I was on board with everything and had a chance to easily voice my opinion. Knowing what it is like with hairstylists and makeup artists usually, I felt especially comforted by the fact that she made it easy for me to give my opinion and change things if I wanted.
Luckily I didn’t have to because the makeup was great! She did natural, simple, and beautiful for me, but my sense is she could do crazy and glam just as well.

I just got an hour table massage at Feather and Gloss and I walked out feeling utterly zen and relaxed. The massage therapist there is extremely experienced and made me feel very at ease and gave me one of the best massages I’ve ever had. The studio is really fun and cute but also very calming and soothing. The décor is vintage beach chic and I felt like I was getting a massage next to the water (not in downtown SF!). I totally agree with Natalie M. that I’m so pleased I did something healthy for my mind/​body/​spirit and will continue to do so as a regular client here.
Thanks F&G!

I visited Feather and Gloss for the first time a few weeks ago for a chair massage and it was amazing! The studio is beautiful and serene; with the smell of the oils, the décor and the music you feel as if you’re at the beach. I left feeling more relaxed than I feel after happy hour and pleased that I did something healthy for my mind and body.
I will be going back for monthly massages and telling everyone I know about this great new find!