FedEx Office Print & Ship Center

Very poor service. Went there with a deadline to meet and had a scheduled pick up time of 5:30 am. Discussed w/​employee for ½ an hour. Gave directivs on 4 different reports. Wanted 10 copies of each report, all white paper, AS IS. Not only was my project not ready, the 3 reports that were ready to be bound were in the wrong order, there was colored paper in 2 locations, when my original did not have any colored pages. Had to reorganize the whole thing, and they tried to pass the buck and say that’s how they were assembled. Had to go back to pick up at 2 pm, and when I shared that we missed our deadline, and that I had requested a 5:30 am pick up (I dropped off at 2 pm the day before) they simply said «oh, it wasn’t going to be ready at 5:30» well why not share that information at drop off. The two employees that I spoke with at pick up were very quick to pass the buck. Accountability people!!!

I ordered a Christmas present online and it shipped through FedEx. Even though my gate has a very obvious gate code to get in they left my package OUTSIDE IN THE RAIN. It was an electronic device and now it doesn’t work. THIS HAS NEVER HAPPENED BEFORE. So if other delivery services can drop it in front of my door then why didn’t they?
TLDR AVOID USING FEDEX AT ALL COST.

I deal with many FedEx locations through work, and am very happy that the 100 California FedEx is the closest one to my office. The staff are always helpful and proactive, but Jess in particular went above and beyond this afternoon to accommodate. My colleague and I had made arrangements earlier in the day for a quick-​turnaround print job, but our work ran late. Nevertheless, Jess still was able to get this print job turned around for us in a very small window, despite our coming much later than she anticipated. Not only that, but Jess provided numerous updates while helping me. Thanks Jess! You’re a lifesaver!

You live, you learn. I bought shoes online from a site which said exchanges/​returns are free. I read the fine print that came with the convenient shipping label and noticed that I would be paying the $ 8.50 shipping fee if I used the label. Still, I’m a sucker for convenience and wanted to ship it off quickly during a work break. I bring in the box and the label and the woman working there asks if I need some extra packing material since she shook the box and said the contents were moving around a bit. So I agreed and see her stuff a wadded up piece of brown paper in the box and tape it up. Then she charges me $ 4.34 for «small packing materials»
Should I have asked how much it would cost or whether I actually needed more packing materials to mail it? Yes. So I realize that’s on me.
But I wanted to warn anyone else out there who doesn’t feel like paying $ 4 when they could create their own «packing materials» by wadding up some newspaper and stuffing it in for free at home.
The service was generally pleasant and fast, but I felt a little bit scammed by the fact that they don’t tell you the price of a piece of scrap paper up front.
So much for *free* returns.

I gotta say I love this place and I’m grateful for it. Very calm, quiet, and cool place to work the night away at. The employees here are very friendly and luckily, there isn’t an infestation of either crazy or snobby people to infest the place.

This place has saved my butt many times. Last weekend I had an important print job for an event, and when I picked up the order, managed to walk out with only half of it. When I called a few hours later, from 55 miles away, the store got a driver to deliver the rest of the job to me before my event started. She saved the day and was the absolute nicest about it. That is not the only time I’ve had great service here. Thank you, Jess, for being totally clutch!

I am so disappointed with this location. Not only is there a short hair woman with horrible customer service and hospitality skills, and an attitude problem on August 5^th around noon that couldn’t do what I asked for like take my document and make a copy of it in a blink of an eye, I wasted $ 8 dollars logging back in and out. I had to print 6 different times. Turns out there was a paper jam, and you would think that would be there first thought. But no, FedEx employee thought of that. Normally the staff here is decent enough, but not today!

Takes a minute but I come here a lot for prints and the 24hr factor is huge. Friendly staff and a positive experience overall.

Very bad customer service
Didn’t have the box of the size I needed. Instead the assistant manager wanted me to buy 2 boxes for $ 40 then combine them but wouldn’t secure enough for my stuff.
He didn’t want to give me a box they use to put other boxes and was supposed to go to the trash…
Just not friendly — I guess working at a shity fedex makes people crazy …

10 cents for a single sheet of colored paper and 20 cents for a single sheet of colored card stock.

Helpful staff. Clean store. They make suggestions to save you money. I’ve emailed files to have business cards printed and they took care of the order super fast. Grateful for that!

I came here to have a booklet printed and binded roughly 45mins before deadline. Well its Fedex first of all so expect to pay more for your printing needs but I have to say I’m very surprise with the service here. They were very friendly, does the job fine and fast. I was in and out in 20 minutes. Great customer service!

Scanner Disaster.
I am surprised by the fact that there is not a scanner here that can scan multiple pages. Instead, FedEx charges you 90 cents a minute to use a manual page by page scanner that then scans in low quality with black marks at the end of the page. The store manager didn’t even bother to help fix the issue and just said I don’t know how that works sorry and didn’t offer to use their own personal scanning machine in the back that could have done the job. I paid for the scanning service for no reason. Last place I’ll be at now for any type of work.

Out of all the FedEx Kinko Offices in San Francisco this appears to be the only one open 24 hours. It’s confusing to find during the day let alone at night though, as it’s not actually at the listed street address of 100 California. Instead it’s closer to the next street a block up, at the corner of I think Davis. If you’re facing that giant 101 California building, turn left so you’re facing the Ferry Bldg. general direction and walk to the end of the block, then turn left, cross California if necessary and walk up and it’s at the end of the next block with no signage or whatever from California to help you find it :(
No 3am drama to report and down here the only homeless are here to sleep and get away from the other high-​out-​of-​their-​minds homeless. The one guy on staff was busy chopping papers into messes the whole time but was available to help other people coming in, and didn’t bug me when I took some time filling out the forms I came in to print.
It’s a pretty small place, 6 desktop stations but only 1 Lapnet station, so don’t count on that being available when you drop in.

Best place for passport photo procrastinators!
Need a passport picture at 1am for an 8am appointment… This is thee place!
I tried going to a 24 hour Walgreens but they turn off their picture printer at 9pm — So i Unilocaled and came across this place. I was in and out in about 15 minutes.
The staff was so nice too!
($ 16 for a Passport Picture)

I called a FED EX Kinkos Print and Ship on Market @ the 1200 block and no response when I called. This happened five times in an hour. The other locations at least have a digital answering method. When I go somewhere for the first time I check it out and ensure they are still in business. The Knikos at 1297 Market must BE CLOSED.
I end up here and do not mind going a couple miles because I know they are open and I trust them (Harry or Henry has a great attitude)
That other office must lose business IF THEY ARE OPEN.

This place is the best when you need to make copies and you’re not near any copier. I came in here to make copies of pages out of a book. Making copies was fast and simple. The copy machine was easy to use. I would recommended this place to anybody that needs to make copies on the go.

Friday evening, I was rushing to get a lot of large size prints which I needed next morning. I called in 30 minutes before the shop closed and the staff asked me to just send the files and they would be done by tomorrow morning.
Everything went smoothly and I was able to do my non-​profit event successfully.

Passport photos – you can get them here. Even in the middle of the night. In fact, I think it might be your only hope of getting after hours passport photos before your 6am trip to the passport office.
I tried two different 24-​hour Walgreens for passport photos without any luck (passport photo systems were down? Whatever that means). Just when I thought my luck had run out, this little shop came through and saved my vacation at 4am.
Now you just need to go wait in the sf passport agency line for two hours before it opens. Because if you’re trying to get passport photos after midnight (like me), you’re definitely not organized enough to have an appointment at the passport office.
Seriously though, this place was a cinch. In and out in under ten minutes. Can’t speak to the level of efficiency at normal business hours. Good luck and travel safe!

I depend on 24 hr Fedex Print Centers when I am running late on a proposal.
Regardless of the business, you don’t usually get the best customer service employees on the graveyard shift.
This Fedex however is pretty good.
I have always found the staff friendly and helpful, even at 3am.
They have certainly bailed me out of some tight binds in the past.