FedEx Office Print & Ship Center

Large, nicely appointed location with decent hours for the busy office neighborhood — though could be better /​longer — BUT, I have issues every time with printing and shipping.
Printing: This place is definitely understaffed. Turn around times are slow. Work isn’t proofed. Pages are sometimes misaligned or punched in the wrong spots.
Shipping: Just spent an hour trying to ship five boxes. I had all of the addresses typed out and printed for them, in the order that they’d be packaging the boxes up, and everything was just a problem. The guy taking my order kept insisting I ship the boxes using a different method than I wanted. He then typed out the first two addresses with the wrong shipping method, forcing us to start over. There was a girl standing doing nothing — not offering to help him or make the labels for the other half of the boxes — until I specifically asked her to come over. Also, they claimed the FedEx account I use monthly wasn’t valid and said they couldn’t look up my employer’s account online without the exact name and address it was originally registered under — and I work for a huge multinational corporation — so I lost our significant corporate discount.
I’m really irritated right now by how much time I wasted here.

Two stars because the people that have helped me here are friendly. The reason for the low rating is because in the mornings and sometimes the afternoon, they only have ONE person working! How do you run this place with just one person? Sometimes an easy task that ahold take less than 2 min ends up being like 20 – 30 min just waiting for them to finish helping the person before you! Managers, district managers, supervisors, I hope you read these reviews and actually do something about it. This is infuriating!

Located on northeast corner Natoma & 1^st st.

I never have any trouble with FedEx locations like some people seem to. I walked in, I was greeted by a very friendly girl, she weighed my box for shipping, I filled out the form quickly. She asked how quickly I wanted it to get to it’s destination and when I responded, «I’m in no rush, whatever is cheapest!» she laughed and didn’t try to sell me on anything more. I was in and out in 4 minutes. Easy! Like it should be!

One thing in particular that really irritated me about this location was the customer service. I go to Fed ex regularly, in various locations and I this Fed Ex has particularly horrible service. A man named Ryan helped me and he charged me double for scanning 8.5 by 11″ pictures, and when I mentioned that I wanted the regular price that I have normally gotten, he laughed at me and did an awful job helping me as a customer. It’s not getting ripped off that irritates me the most, its the horrible level of customer service.

These guys were really nice, fast, and efficient. Couldn’t ask for much more than that.
You can email stuff to be printed, but a thumb drive is even faster. In, out, friendly service, looks good, and a Specialty’s across the street so you can get a cookie.

Dropped by to copy some party materials on thicker stock than my home printer could handle. The first try resulted in smudged artwork and a ghostly halo of colors that were not in the original. After asking them to try again on a different copier, I finally got a closer copy to the colorful original, but still not great. Given that they scanned in the original and printed from that, there should not be any significant color or clarity variance.
Then, the clerk helping me offered to cut my artwork out on the commercial size paper cutter, which I happily accepted. Halfway through, someone more senior (evidently) walked over and told him that he had to charge me for the cutting. After 10 minutes of trying to determine what the charge might be, he told me that they would charge me $ 14 for what he had cut so far (about half) of the 20 images. Even though I never would have incurred that additional charge if i had known about it (as it took me less than 5 minutes to cut the rest of the darn things out myself), and even though there was no question that they had not told me beforehand that there’d be a charge for the cutting, Mr. Superior insisted on the payment. And he wasn’t even apologetic. Acted as though he was frustrated and impatient about it.

Very unprofessional. Not coming back here.

I never thought I would write a review on a FedEx print job. My company required a very last-​minute, urgent request — to color copy and bind a 38-​page presentation (15 copies that is) in 1.5 hours. The first FedEx location I called couldn’t take the job on due to their printer’s capabilities, but even they were helpful and offered to call other locations to see who could pick this job up. Within a few minutes I was connected to Jason at the 400 Howard Street location. Jason immediately had wonderful suggestions to make the presentation look better — knowing it was for a Board meeting. He called to let me know it was done before the 1.5 hours and then — because I couldn’t find parking, he hand-​delivered the presentations to me on the street. I can’t speak highly enough about how professional and helpful Jason was. Everyone was very impressed with the quality of the presentation (again, little details like the paper quality, the smudge-​free cover, the plastic binding, etc), all recommended by Jason. Sure, I’m not going to lie, the price was high (over $ 500 for 15 presentations) but the quality was top-​notch and Jason made a stressful situation much less stressful.

I rarely write reviews on Unilocal.Suzanne rocked my world. She went that extra mile. You know when someone provides you with great customer service, beyond the usual call of duty, then you feel compelled to write a great review. I shipped the package from this location and then layer FedEx delivering it started getting messed up. So I want back to FedEx on Harrison, there Suzanne who was on duty, then called the dispatch and after jumping through some hoops, they redelivered it within an hour. She made my day and she’s so pleasant to deal with. This was really a great experience. Thank You!

There is never any costumers at this location and the staff is helpful but they are so perticular with their packaging. My box was too flimsy so I had to buy a box from them and the last time I was there the box was not a perfect flat box so I had to buy another box so just be aware.

It amazes me how much FedEx Office can get away with charging people. Wow, I just amazed myself again while typing this.
But I found myself visiting this location because (a) it is conveniently located one block away from work, so I can do my bosses’ bidding relatively easily and (b) I have a corporate card so my company picks up the tab every time.
Paid $ 654 for 18 full-​color brochures once.
And just for funsies, I went here again to pay $ 820 for 34 booklets.
NBD.
And yes, I did request clear lamination, one-​sided color, coil bound, black vinyl back, 80lb paper, and a damn smile while making them.
—–
Distinguishing factor: The slew of online and email ordering makes printing here a cinch. But you’ll certainly pay for that convenience. May even cost you a kidney or so.

Good, attentive and friendly service. Guys all seem a bit smart for this line of work, but hey — I guess the economy sucks.

Competent. Thorough. Get’s stuff done.
I would recommend them to anyone if you need stuff done the right way.

Hands down the best FedEx in SOMA.
Super helpful staff, patient and understanding with your problems, and a bit green.
I go out of way to get to this FedEx even if another one is close by.

WHAT A BUNCH OF MORONS! I will never come to this location again. Too bad though. My company spends a lot of money here. They have the worst customer service and the manager Jason is of no use and isn’t very helpful. This store has definitely gone down recently. All they do is copy and paste and they don’t see the details. It’s stuff I can see but these so called professional people pay no attention to detail whatsoever. They used to have better people before but not anymore.
If they keep up with this trend, I doubt they’ll stay in business for long.
I’m Fed Up with Fed Ex. Copy Central here I come!

The other day, I needed something done ASAP! I called FedEx/Kinko’s and spoke with Lucas.
Hello! Super Awesome!
Lucas totally went out of his way! Not only did he get my order done quickly, the end-​result was even better than I had anticipated! Despite my panicked (babbling) state, he remained calm, friendly, and very helpful.
Awesome employees make the business! So, definitely 5-​stars all the way!

Working with Arlene was just about the only thing satisfactory about a job I had done for work at this FedEx Office (formerly known as FedEx Kinkos).
My assignment was to find a place, with a quick turnaround time, to make a jumbo-​sized posterboard check for a company to deliver to a charity, on at least one live news interview. I called around to the many FedEx locations downtown, and this office was the most helpful and quickly understood my request when I explained the job on the phone. Since we didn’t have any in-​house designers to make the check, we only had the option to hire their designers at a rate of $ 90/​hour, with a promised quick turnaround time.
Now, I bet you’re thinking they missed the deadline. Not exactly.
This check took about 10 drafts through their design department because nobody there had ever seen a check before in their entire life. I COULD HAVE DONE THIS MYSELF! And here’s the kicker… IN THE END, IT WAS STILL WRONG!
I sent over the high res company logos, as well as pictures of what we wanted the check to look like (an example was a photo of four people holding a Walgreens check payable to the University of Hawaii School of Pharmacy) just so they could get an idea of the scale. I also sent over a list of what to fill in the fields, listed as MADE OUT TO: xxxx, FOR: xxxxx, SIGNED: xxxx, etc.
Guess what they did? For $ 90 an hour, they just copy and pasted what I sent in the body of the email. They didn’t even take a second to think about where these fields go on a check, so everything was out of order and all the items were stacked, not placed like how they should be on a check.
It was just unbelievable the ABSENCE OF ATTENTION TO DETAIL that was demonstrated here. It wasn’t a gap in communication because I explained via phone, email and PHOTOGRAPHICALLY how our check should look. And it should not look like the following:
— — — — — — — — — — — — — — — — — — — — — — — — -
FROM: xxxxxxxxxxxx
TO: xxxxxxxxxxx
DATE: xxxxxxxxxxxx
MADE OUT FOR: xxxxxxxx
FOR: xxxxx
SIGNED: xxxxx
DOLLARS and ⁰⁄₁₀₀
— — — — — — — — — — — — — — — — — — — — — — — — -
THIS DOES NOT LOOK LIKE A CHECK. THE ONLY THINK CHECK-​LIKE ABOUT IT WAS THAT IT WAS LANDSCAPE ORIENTATION.
I was also disappointed that during the drafts, none of the fonts or styling was adjusted to: 1) distinguish the filled out part (no different fonts, bold face, etc.), 2) put field titles ONLY where necessary and show up on a real-​life check, and 3) show an actual signature-​like script font in the signed by and date fields.
I had to micro-​manage and explain every single detail that should have been common sense when I said «I need it to look like a realistic check. Please see the attached photos for examples of other organizations/​corporations giving similar checks. We need something like those, only with our colors, logo and information as follows…»
Poor Arlene had to relay all my direction to the designers who were obviously incompetent because she seemed to understand what I needed from the get-​go.
In the end, the job was still far from perfect, but we settled with it anyway because we needed it for the news feature. The job cost around $ 200 and was the biggest headache I’ve ever had to deal with in my entire life because someone didn’t take a second to THINK AND READ but instead COPY AND PASTED like a fool, taking a shortcut and not even trying to understand what the customer, and the larger potential longer term client, was looking for.
I would NEVER use this location again.

I give this Fedex Kinko’s high marks for customer service. Considering that this location of the franchise rests in the heart of the Fi-​Di, I would expect nothing less than stellar customer service.
Here are the specifics. I placed a custom order for business cards. I reviewed and approved the proof. When the order was produced the font was off. Instead of relying on my proof of the job, the manager identified a technical fault between the proof and the production that could not have been detected by the person producing the order. As a result, the store threw out the deficient batch and produced a new order for me. The new order was ready before the estimate I was given and I didn’t have to pay for a mistake that was not my fault.
Notice that in this scenario no one engaged in the counterproductive exercise of «the blame game». Kudos to exemplary customer service in a situation that could have spiraled out of control. For all of my shipping and big copy jobs, I will send this location my business because they’ve earned my trust!

I have to give it full 5 stars because after some poor experience at a different location I realized the closer to Fidi the more knowledgeable these people are…
Kudos to Nazeem who saw me in a loss of trying to do some colour printing. He quickly adjusted the default settings of the colour copier. Afterwards, he helped me scan all the documents into pdf format, and smartly grouped them into different files and packaged for me without me having to ask for it!
This guy can read that I was in a semi-​rush and am an impatient person. Not only did he help on getting everything in order, he did it efficiently.
Now it’s not particularly cheap, $ 0.99 for just colour photocopy per page. I spent a couple hundred dollars there but it’s well worth it!
Am also glad that Fedex and Kinko’s are now in 1, what a perfect marriage as I was able to just send my documents right the way after the printing!

This rating is for the Fed-​Ex half of the store. One envelope. A 5-​page contract. 6 house keys and a mailbox key.
Total Weight: 0.3 lbs.
Estimated Delivery: 4pm the next day.
Total Cost: $ 26 and some change.
Wow. I’m just sending it up the coast!
No wonder the dude’s smiling as you walk into the door, eager to see what pain he could cause in the middle of the day! He even had the decency to ask me «Credit or Cash?» As if I’d carry that much cash — psh! Good thing he caught me on a sunny day. Had I waited till Wednesday when the rain came in to mail the envelope, I’d have to show him what a lovely umbrella I own.
Anyway, the actual entrance is on Mission Street. I should’ve walked a few blocks down to the Post Office instead.
I was going to give you three stars for the service with a smile since you’re not in control over the prices, but I really feel jipped. And that isn’t cool. Two stars.