FedEx Office Print & Ship Center

Received incredible service and turaround times here. Needed materials with a lot of effort and I had to get back to them with multiple versions and they handled everything seamlessly. I appreciated the willingness to correspond via email and resubmit files outside of the website. Char was awesome and Jason added high touch service when I arrived. Also, material were great quality.

Awful.
Char is rude and condescending.
She says the right things with the wrong tone and body language. She refused to ship my Banjo unless I broke it down despite my knowledge of the instrument and twenty years experience doing her very same job.
Go to the tiny ship center across the street for shipping. The guy was great.

I needed a set of Cards Against Humanity in very short notice. I was able to get a PDF from the official site and have these guys print it out on quality card stock. They then cut all the cards down to exact size so I could get my game on asap. Great service that resulted in a great evening with friends at a local pub. Thanks!

I stopped in to send a one-​page document overnight to Colorado. Even though there were only a couple other customers in the store, it took 20 minutes to get this basic task done. After spending $ 34 (much more than USPS Priority Express), the envelope was misplaced and didn’t arrive for another 2 days. I could have dropped it in standard mail for 49 cents, and it would have arrived sooner.

Wow, I can’t imagine a worse experience. Let me summarize as briefly as possible.
1. THEY OVERCHARGED ME BY OVER $ 480 — My order should have cost $ 400, but they tried to charge me $ 880. Apparently, the price on the website doesn’t include «cutting» the cards, or a fee for uploading artwork (even though it says on the website: «Uploaded logo/​photo/​design: INCLUDED.» Do many people order uncut sheets of business cards? The reality is they assume business customers don’t care or even check the price and try to scam corporate credit card carrying employees.
2. THE PRINT QUALITY IS HORRIBLE — The back side of the card is a single color with a white logo. The print quality is far worse than a $ 59 HP Inkjet Printer. There are noticeable color variations and «ribs» in the color, so it looks wavy and far from solid. The DPI resolution must be somewhere around 50.
3. THE PAPER IS VERY LOW QUALITY — We paid $ 10 extra for premium matte paper. The paper is very light stock and far worse than even VistaPrint’s free paper quality. When I inquired, he could say nothing but, «Yep, that’s the premium paper.» Wow.
4. THEY MESSED UP THE CUTTING — This is the worst part — they cut the cards at an angle. They aren’t even usable, far too embarrassing. And, they were over a millimeter off from the trim specifications, resulting in a white border around the image. (Trust me, the artwork was the full bleed size and all images went to the end — so they royally screwed up.)
5. THEY MESSED UP THE BANNER DESIGN — Again, I uploaded a complete PDF in high resolution pre-​flighted with Adobe PDF/​X-​1a pre-​set. Yet, there was a completely random white line above the logo. The store representative was as perplexed as I was how this appeared — at first he thought it was in the original design, but when he looked it up, was shocked to see no white bar. No idea how this happened.
6. AFTER MESSING UP, THEY MADE ME PICK UP THE NEW ONE — This is FedEx, and it was their mistake. The least they could have done was deliver the replacement via FedEx and not waste my time to pick it up.
7. THEY MISSED THE FIRST DEADLINE — I ordered them overnight on Friday to get on Saturday. They asked for an extension, so I said at the latest, Monday at noon. I got a call Monday at 11am that they were having «printing issues» and wouldn’t have it until Monday at 4. They were finished Monday at 6pm. Unbelievable.
8. AWFUL CUSTOMER SERVICE — Even independent of all the above problems, the customer service was atrocious. I spent an hour in the store waiting to get everything finalized, get the price adjusted, etc. They had no bags available to carry all the business cards. They were completely unapologetic about the errors, and made no effort to offer any discount.
9. THEY ARE IDIOTS — When I asked about the Business Program, which offers a 5% discount, they told me I could sign up on the computer. Then, they proceeded to charge me $ 0.30/minute for using the computer to sign up for their own program. Worth it, I thought, as a 5% discount is worth a few extra dollars (since I was spending over $ 500). But nope — turns out it takes 3 – 4 business days to process, so they couldn’t even give me the 5% discount.
I WILL NEVER BE RETURNING TO FEDEX OFFICE, AND I STRONGLY RECOMMEND YOU DON’T EITHER. Try VistaPrint
or anyone else.

This FedEx has one is the best customer service in the FedEx company! Ryan Lionberger is quick, efficient, helpful and patient. Great service and a great time! Thank you FedEx for having a great office like this!

Best service ever. Right smack in the middle of the Financial District. They’re always courteous, very fast, and very efficient. They help you in every way as far as delivery, print, imaging, etc… you name it. Big ups to Jocelyn for always being bend over backwards helpful to you, she’s such a sweetheart and FedEx is LUCKY to have her be such a productive member of their workforce. Prices are standard across the board, sans custom jobs obviously but trust in their work, for they will not fail you… well, at least, they haven’t failed us yet.

I came back yesterday, to get some stuff done, and the people i worked with are no longer available. This place has never really done a great job for me besides the few people I am able to work with.
I noticed that every one here is new, and they really don’t know what they are talking about.
The tall guy who helped me, was not very knowledgable to what they offer, and responding with «uhm, or it may or may not «its like cmon you either know what the hell you’re talking about or you dont. Maybe they need to be trained in how to speak professionally and act like they know what they are talking about.
now i just come in and make my own copies, and if i have large projects i make sure to take it to another location. I’ve encountered so many mistakes, the guy in the morning who always helps me says ok don’t worry about it, since its his fault i get it for free. (if you dont mind them making mistakes and doing it for free, keep coming back thats the only benefit here.)
Every time i come in, i just see the associates standing behind the counter, doing nothing but chit chatting and playing on their phones. When i do get to the counter, you have all the associates in the back, and by the time i get to the counter, it takes someone another 3 minutes to walk to the front to acknowledge me.
POOR POOR SERVICE !!!

I had an urgent document that had to be printed and bound in three hours so I uploaded my project to Fed Ex online. The website told me it would take a day to complete my request so I called the store directly on Pine Street and explained that I needed my project done within a few hours. They mentioned that although they were slammed due to a huge conference in town, they could accommodate my urgent time frame request. I got a call less than two hours later saying that my project was already complete so I rushed over there to pick it up. The staff there was very friendly and professional and made me very glad I trusted them with my project. I highly recommend this location to everyone!

Needed to FedEx a package, charged to the recipient’s account. Had all the account info & was looking for the package to be wrapped & protected but they didn’t have any protective FedEx packaging.
I was advised none of these centers had the Bubble Envelopes I needed & only the FedEx stores carried them but they didn’t open til 10am — what’s up w/​that?!
So when I told them up front I wanted all costs to be charged to the recipient & asked if they could package up my item & charge it on the account, I was immediately advised, «no problem!»
Thinking, score — esp since the Kearny & Sacramento location was completely worthless & this was my 2^nd attempt to get this shipped
Too bad the guy then proceeds to help about 3 other people at the same time (who came in after I did) & I’m just standing there waiting for my transaction to be completed
Finally when it gets back to my turn & the box is all packed & ready to go, I’m told he can’t charge the packing to the recipient’s account so I’ll need to pay for it
ARGH!!! I told you from the beginning I needed this charged to the account & you told me no problem & now it’s MY problem!
Well, it was my problem b/​c I had a meeting that was starting in 5 min & had no more time to mess w/​this nonsense, so out came the wallet — BOO!
20 minutes to drop off a simple package… I’ve definitely experienced better!

I never get noticed by the staff, The computer rental is expensive and copies are expensive and so are the faxes. But I guess they gotta make money somehow. They are in a very convenient location for the financial district. Lots of people here at all times of the day.

They had rude customer service skills and the quality was not good. Take your business to zebra they are nicer and faster. They treat you like a number not a person
Pass

In June and July, I had a number of urgent and complex court filings. I came in with boxes and boxes of documents that I had been wheeling around San Francisco (oh and enormous amount of stress) and asked for next day copy deadlines – which would ultimately amount to 40 tabbed hole-​punched binders and over 20,000 pages total.
Erdem and his crew were great, and by the time my copy projects were complete – they knew me by name there.
When I told Erdem I would need 40 binders in a couple days, he called around, pooled resources and figured out how to make it happen.
When I told Erdem that I thought the client would complain about the price, he figured out ways to reduce the cost of the project to the client.
When I told Erdem that I needed the binders delivered to Court, he helped facilitate the delivery – which arrived on-​time, as requested, and at no additional charge.
When I came to pick up one set of binders, Erdem asked me if I wanted coversheets in the binders, and he proceeded to draft them for me on the computer.
Johanna, Ben and the rest of the crew were also extremely helpful. I’ve had nothing but good experiences here – where the employees were willing to go the extra mile to help me meet deadlines.
I think this place has gotten a bad rap among the reviewers here, and I definitely recommend for all your last-​minute copy project needs.

Now I understand why this office has the worst rating of all Fedex offices in Downtown and Financial District.
Basically they have some employees there who must be having a bad life or something because they treat customers like crap.
I just went there because I forgot my Credit Card last Friday (6 days ago). I ask for it, and they tell me for security reasons they shred cards after some days. No problem here, except I had specifically talked last Friday to a guy at this office telling him I forgot my card (he confirmed I had it) and that I was coming today to pick it up cause I was traveling. He said, not to worry, card will be here.
Well, guess what. It’s not. This woman (the worse customer service oriented person I’ve encountered in my 4 years in this awesome city) tells me the process in a really bitchy mode. I tell her I get it, but that I had talked to the guy and he told me it would be here. When I demand an explanation she ignores me. I politely (believe me it was polite) ask her to not ignore me and please give me at leas some comfort in the fact that she acknowledges they messed up. Still ignored. I ask again even MORE polite than before, she tells me in a VERY condescending way what the process is. Now I am getting upset. She is basically treating me like a worthless piece of crap, and I don’t know if you’ve ever been treated this way, but it it’s not a pleasant feeling.
This guy comes from behind: «listen man» like trying to explain that they are right. Of course, he doesn’t know I was high school debate champ of my city. And can debate in 3 languages better than Bill Clinton. So I tell him (still while the woman is there, ignoring me like women tend to ignore my friend Yoshi at the clubs) man, you can say all you want, but this is the fact and you guys messed up. We had an agreement, you broke it. At least give me a ‘sorry man’ and move on. Don’t treat me like if I am worth less than the plastic the card was made with.
He understands. Needless to say, as soon as I say I want to write a formal complaint, the woman runs like «alma que lleva el diablo» (check translation in google) because she knows she is wrong. Still no apology, still treating me badly.
I am so pissed right now I want to shave my head.
Please DO NOT go to this office. Ever. Specially when the mean woman is there.
Luis
ps.- i have to say that while this woman was acting like she pissed gold, one of the guys was trying to find my card. Now I have to pay $ 25 for a new one. Mean woman obviously doesn’t care.

These guys are killing me. Some days they are helpful, and other days it seems everyone is on their first day at the job.
I dropped off a FedEx envelope, ready to ship, no assistance needed. Later I see online that the shipment was «canceled.» 1−800-GoFedEx has no information. After 48 hours of investigation, it turns out that this FedEx Office repackaged my envelope with a new tracking number … for no apparent reason. No call (to the number on the shipping label) to let me know what was going on. Just extra confusion for the customer.
Maybe my expectations for minimum-​wage employees are too high, but, the FedEx Office on Battery street seems to have better ratings. I think the extra walk might be worth it, and, hey, little more exercise never hurt anyone.

Honestly this place should be leveled. The connection sucked, the computers slow, and it cost 50c a black and white print.

new name:
DeadEx. like a print morgue.
wow. One employee. silent.
In the silence I remember ahhh the good ol days: The busy slammin late-​nite Kinko’s on Market Street with ten employees all running around ignoring me or giving me misinformation until I broke down crying.
You can be ignored here one-​on-​one.
However: no more 24 Hours. You can only be ignored here till about 11pm most nights.
Recommended: if you only need to use computer and printer self-​service with your credit card. This will not require the morgue attendant.
Other than that, I recommend staying home and ignoring yourself, no fluorescent lights or parallel parking required. If you deeply consider your life, I bet you can make yourself cry.
I’m buying a new printer. Before someone tries to fill me with embalming fluid, before the wailing and keening begins over what this place charges to print a twenty-​page paper.
Dying would be cheaper. And I’d probably get more attention.

The mission, should I choose to accept it (and my desire to get a good grade on this brief dictates that I will): get a 20-​page appellate brief appropriately covered, bound, and conforming to what seems like a billion technicalities.
I walked in around 1:20pm. The place was practically empty, and I was helped right away. I explained what I wanted, and walked out five minutes later.
Unless the brief self-​destructs before my professor reads it, I have no complaints!

I have noticed a trend at this Kinkos, maybe it’s at all of them… the internet is WAY slower and WAY more expensive than it was maybe 4 months ago. What’s up with that? I just want to print my damn resume and it takes FOREVER!
Fortunately, the service seems a little better at this Kinko’s than the one on Market street I reviewed, but still. Slow internet. No excuse.

No. Absolutely no stars whatsoever.
I had my first ‘run-​in’ with this Kinko’s when I took a print job over for a work project. I brought a CD, and a piece of paper with careful specifications — including the fact that one project (an Adobe PDF) had to be printed on card-​stock (I brought a sample along with me), while the other (a Word document entitled «to be printed on 100% recycled paper») had to be… PRINTED ON 100% RECYCLED PAPER.
They switched the jobs and printed twice as many, then gave me the evil eye when I refused to sign the form saying the job was done to my satisfaction.
Kinko’s, I spent the next 9 hours printing labels on our fragile office computer because we didn’t have the confidence in you to get our job done.