FedEx Office Print & Ship Center

I will not be coming back to this location. On a Saturday afternoon, I showed up to print a few documents. The only person behind the counter was helping a customer with a special print job, and the line was 4 customers long. After waiting for 10 minutes, the store manager, came out and began checking customers out. I had a question about where I could find a supply, and rather than telling me where it was, he just nodded his head. So, I waited in line for 5 more minutes until it was my turn just to find out where the supply was. (At this point, I had been at the store for 15 minutes). When I attempted to print, the paper wasn’t printing out of indicated tray. I waited 5 minutes for the store manager to finish with a different customer for him to fix the issue. He acted like the printer issue was an annoyance that I shouldn’t be bothering him with. Finally, when I went to check out, I waited an additional 5 – 10 minutes in the excruciatingly slow line with one checker. In all, it took me 35 minutes to buy one supply and print a couple documents. The FedEx staff was extremely rude and unhelpful. If you don’t like helping people, don’t work at FedEx.

I had a very frustrating experience with this location. I called ahead of time to find out if a pouch would be provided for my shipment and I was told «yes» only to find out when I got there that it was only for express shipments. So home I go to package up my shipment. I go back with it all boxed and ready to go and then am told that it has to be in a different type of box. It took me 3 trips to get the package out of my hands with no apology from the employee who provided me with the mis-​information and lack of helpful info on my initial phone call. For a company that’s supposed to be all about saving time, it certainly did a poor job of it in my case.

Why would you post «new hours» on your door and not be open during those hours? Posted hours says this store should open at 7am on Mondays, so why now at 7:30 is the store still not open? There was an employee in the store who just pointed to the «Closed» sign on the door instead of helping me, so that was wonderful…

I have found them to always be helpful and friendly. The hours they are open are quite convenient too.
$ 0.16 a page for ordinary xerox copies is a bit steep but worth it when you need it. (I ask them to do it for me which is a bit more than self-​service).

I think I have finally found the most incompetent person on the earth. His name is Erik and he works at FedEx on Fillmore. I called the store at 4pm and spoke with Briana and told her I had a 42″ TV to ship and asked if this was something they could do. About 10 min later she informed me they had a box and could ship it. Fast forward until 5pm I go to the store. Upon walking in Erik says «what do you want me to do with that?» in a very aggressive rude condescending manner. My bad isn’t this Fedex where you ship things for a living? He then proceeds to tell me that even if they have the box he doesn’t know how to pack it and refuses to. So I ask to speak to the girl I talked to and the manager and he runs away into the back room like a little bitch refusing to call another Fedex or provide any sort of assistance. We sat there for 20 min waiting for him to come back out and he never did. Furious we call another location who let me know he wasn’t available to pack it tonight as he was the only one in the floor but would in the am and ship it. Tip for the manager Marcos fire this incompetent p.o.s. right away. If his one job is to pack things and he can’t do that or provide any sort of low level customer service then what is the point of him being there. New mission. Get this loser fired. Monday problem.

The staff are nice and helpful and it makes my experience here quick and easy.

Went to print documents, printer were down. Tried to email documents to the FedEx store. Employees couldn’t figure out that either thought.
Wasted $ 9 in computer time

Marcos was very helpful and stayed after hours to process our order. It was a big one too.

If you’re looking for professionalism and reliability look elsewhere.
I showed up at 5:57 pm on a Sunday and the door was locked. The sign outside said they were open until 6 pm. When I knocked I was waived off and told they were closed, even though there were five people inside. I continued to knock until a woman came to the door at 6:01 to tell me they were closed and that my cell phone clock must be wrong.

I was excited to see Dropbox integrated into your copiers — then it didn’t work — you have an unsecured wifi so it took 7 tries to upload a 110k file, and I couldn’t open the email response with code to print for 10 minutes. Fix it so your customers can use wifi not just your neighbors. This is a place of business and even the coffee shop next door has a password they rotate!

OK, remember, we ARE in the Cow Hollow district’s Bermuda Triangle.
Every OTHER Fedex Office has an extensive parking lot.
They do not.
I have gotten simple personal cards and other printed here.
Great prices.

Business cards. Brochures. Inserts. Digital scans. Formal presentations.
These are the jobs I’ve entrusted to this location of FedEx Office. And they’ve done a good job on each. The only negative? The facility is a bit tired, and the outside looks as if it hasn’t been cleaned in forever.
The service? The team is attentive for the most part, and some times exceptionally so, working with me to help resolve a problem for well beyond what is reasonable.
Wait time? Well, the vagaries of crowds means no waiting at times and a long wait at others. So yes, I do wish they had more people at the service counters, but isn’t that true of all retail? We can’t have affordable prices AND instant service.
If every shop offered this service level at these prices, the world would be a happier place.

Ok, one star goes to the customer service. Nice folks.
But the scanner is almost archaic and the internet is so slow — and I wonder if this is done intentionally (or with no intentions to upgrade to a faster one) since you are charged by the minute. Also, it’s puzzling that this is place would have a scanner where you have to scan manually one sheet at a time. (Not trying to be a tech snob… but…)
I was trying to scan a document and it kept saving as a photo and not pdf — and on top of that, when I scanned it, there were lines at the bottom (which doesn’t look professional).
Then I tried to upload it as an attachment in an email. Note that I had to drag and drop the file — as it would not attach the file when I clicked on the attachment file icon. And it took forever to upload.
The first time I sent it to my email address, I didn’t see the attachment. Then the second time, the document was in the body of the email (not as an attachment) and if I clicked on it to enlarge, the scanned document opens up in approx. 3×2 dimensions. I basically said screw it and went to a UPS store (which required walking a steep incline).
Since I was charged at FedEx by the minute, it cost me a little over $ 5, an experience of frustration, futile effort to scan and send to my email. At UPS, the guy does it for you, and it cost me $ 2. And their machine is pretty up-​to-​date and I was out of there in less than 4 minutes.

Wow! So, so, SO unimpressed. I love FedEx – have had account for 20+ years. This particular location is absolutely the PITS. Daughter heading to college in NY so we pack some boxes to ship Ground. Bring them in Weds afternoon (2 hours before 6 pm pickup). All forms filled out, account on there, etc. All they have to do is process and put in a taped area. I got the tracking notification FRIDAY that they were picked up. What?! Now I’m worried about the 2 boxes I dropped off the next day (Thursday) at 9 am before work – again, this is NINE HOURS before pickup. I am standing here at this location and ALL FIVE BOXES ARE STILL HERE. Never, never again.

Some of the worst experiences I’ve ever had have been at FedEx. Service is so horrible that customers in the store have turned to me in the past with their questions. So I normally avoid these stores at all costs, but I remember this particular location simply because of how helpful this female office clerk was. She was very attentive, made eye contact, and really stood out from all the bad customer service I’ve encountered in the past. I believe her name was Lucretia (I may not be spelling it correctly). She was splendid!

A joke that Kinkos is still in the name of this location. Only 2 copiers and one is perennially broken. Should change the sign from «Temporarily out of Service» to «Permanently out of Service». Workers seem like they could care less. I recommend you go to Van Ness location instead.

Totally forgot I had written a previous review of this place till I logged in just now to write yet another big smiling happy review.
Had a package that HAS to be at its destination tomorrow, was a little shocked at the price, but the staff was most excellent. Thank you!

Holy moly, this place totally saved my life last week! Had an early-​morning interview nearby, and BF swore he’d be able to print my resume and interview materials at work the night before, only to come home in the morning empty-​handed because the files wouldn’t open due to his office computer settings!
So I had scant time to drive into the city, find my interview location, and find a Fed Ex Office to print my materials. I thought I was seriously out of luck, but apparently there are more in the area than I thought or I got really, really lucky! This one was less than a mile away from the office.
Went in and immediately found the workspace rentals, first station worked fine, was able to pull up my email and materials and print color and black and white quickly– printed three documents and was in and out in under five minutes and back on my way up the street. And all of this without having to speak a single word to an employee!
Normally I’d consider that poor customer service, being in there without anyone addressing me at all, but I knew what I was doing and how to do it and didn’t ask for any help and was in and out quickly, and with how stressed out I was I’m pretty sure I would have been more irritable if I HAD been bothered by someone.
Minus one star because an image on my color print out was messed up on both copies I printed. Not a big deal, but wasn’t particularly professional. Had I more time, an employee probably could have helped with that– or taken the initiative to ask.

I don’t have a printer at home, so when I needed to print a work project from home and on short notice, I came here.
49 cents per printed page??? HOW DO YOU SLEEP AT NIGHT!!! It’s just paper on toner, not monks doing calligraphy or etchings on marble tablets! I would have preferred being at least taken to dinner first before being BRUTALLY FISTED.
*deep breath* So, um, yeah… not a great experience.

Only reason this place was even reviewed is because it is only 1 of 3 in the bay area that has the capability for video conferencing, don’t expect help from the staff, they dont know how to use the equipment, just make sure you have the login information and pin provided by the company you are going to do your conference with or else your SOL
you really can’t expect much from folks at most kinko’s spots most will keep their eyes down to prevent from making eye contact where then they will have to answer your question, if it is not busy here and you know how to put money on an existing card and make your own copies your ok, but if you need some thing copied bulk or need something lil out of the ordinary it is like pulling out teeth with some pliers (yep its gonna hurt).
again if you know how to put money on your pre-​purchased card and make copies on your own then your good, but the second you need assistance don’t expect much, whether it be paper jam, card not reading or refund on something good luck with that conversation
service * to *** depends who is there to assist you
price $ depends on what you need printed
ambiance *** it is a fedex!, somewhat organized