You know, I thought this service was cooler than it really is. Sounds awesome: list gifts then people donate. Problems are: — The shipping and taxes are estimated, so they charge gift givers a high rate($ 16.50 for a $ 100 purchase in my case!) — If your item is discontinued, you cannot substitute another similar item, your only recourse is to «settle item» which means cashing out. They then keep all the money they charged for taxes and shipping to your gift givers. — Customer service is almost non-existent. FAQ page basically tells you that you are out of luck if there are any hiccups in your order and general attitude is that any change requires time and money, which they will not ever accommodate. I am a small business owner, and this would kill my client base if I had such an attitude. Ugh. My short-sightedness made me think this was a cool service, now I think it is a big money grab. I would steer clear of this site and be wary of others like it. It is too good to be true. Bummer.