Ferguson

These guys are great, very helpful and knowledgeable. They have a good supply of fittings and supplies in stock and can order anything you may need.

Talk to Steve. He knows his plumbing and can get you whatever you need for a great price.

Absolutely TERRIBLE!
FERGUSON MADE A MISTAKE on the order and had ordered us the wrong model toilet and made us wait months after taking payment.
I found out later that General Contractors won’t even do any business with Ferguson because they suck. Now I learned my lesson. I won’t ever use these people again.
When I went to pick up the hardware, I had to wait a long time to even talk to anybody there, and then I had to wait even longer for my hardware to come out. They had no idea what was being delivered and were generally not helpful and incredibly indifferent.
When I had to return that incorrect toilet, I wanted some written acknowledgement that they had received it but they refused and said that they don’t sign anything acknowledging that they received anything. REALLY? As if they don’t receive shipments from UPS or FEDEX without signing for it? Total bogus. In order to look up our order (which the toilet was only 1 part of a whole bathroom order), They had to call another one of their stores (the showroom) and talk to the original sales person who took the order. Aren’t computers supposed to help with this kind of task? Ferguson has to have their Rep call another Sales person so they can look up an order? And if that sales person is busy, they make you wait. Wait til however long it takes for that sales person to get back to another rep. REALLY?
So they basically made me wait about 30 minutes to return an error they caused and refused to acknowledge that they received the hardware. Totally UNPROFESSIONAL and FULL of BUREAUCRACY !
If contractors won’t use this place, why would you want to?

Wow. I called Steve at Ferguson and needed to order gaskets for my water fountain. He was amazing. He contacted the maker of my fountain and is having them sent to me. Super easy. I went to Granger first and I’m still waiting for them to process my request. (3 days later — still no one followed up from Granger)
Ferguson knows customer service. I will send my friends and family here every time.
Thanks Steve!
Follow up — I received my gaskets in a week and a half. Wow. Ferguson. Go there!