Fidelity National Title

We have just completed a 2 unit Tenancy In Common (TIC) to Condo conversion that has been going for quite a long time. Anatoliy P. of Fidelity National Title has been very helpful during the last mile of the process working with all tenants’ lenders and coordinating simultaneous closure of existing TIC loans.
He has also provided guidance related to Property taxes due to the City of SF and other aspects of refinancing of TIC loans to Condominium ones and obtaining new Title.
Very prompt communications, timely updates and coordination between all parties.
I am happy to recommend Anatoliy’s services to anyone going through purchase or refinancing property in San Francisco and Bay Area.

I was reading the other reviews about them and can’t believe the difference in the level of service. Then at the end of the page I see that they had a new staff installed in 2013. I have used Fidelity and Scott on 3 occasions and I can say without a doubt that Scott is BY FAR the BEST escrow officer I have ever dealt with! He is detailed and always respond to my emails within an hour. We actually encountered a sticky situation with the language on one of our contracts, and Scott and Anatoliy went out of their way to contact the right people to get clarification and have the situation taken care of in time for closing. I have used many different escrow companies and while some are good, some are really bad, you are in good hands when you choose Scott and Fidelity.

Eric Dooley may be an escrow assistant in name at Fidelity and he is my choice escrow person personally and professionally. I highly recommend Eric for all your escrow needs. As a mortgage broker, Eric provides prompt responses from new escrow orders to closing/​recordings. I never have to wonder when am I getting escrow fees, prelim, payoff, or my commission check, etc. As a first time home buyer, Eric was able to answer all my questions and hold my hand when needed. Even though I am in the industry, it’s always different when it’s your own home.

They are the most incompetent group of amateurs ever. Cost me time and money cuz they could figure out how to insure an assignment. Then they just dropped it without a reason. Stay away!!!
I got it resolved at North American Title Company immediately! Ask for Loli Chung

This must be the worst title company I’ve ever used. First, they repeatedly dropped the ball on something as simple as collecting the deposit check; it literally took a whole week of repeated calls until they got someone to schedule a pick-​up; and then, someone scheduled the wrong date – a guy just called me out of nowhere, said he arrived at my house to pick up the check, but nobody told me that and I wasn’t home.
Trying to close escrow was an even worse nightmare. Despite having all information sent to them weeks before closing, they did everything at the very last minute – literally HOURS before funding. They could have checked that everything was in order for weeks, but they kept coming back at the last minute for changes, this and that…
There was absolutely no organization, no competency at this office. I’d really suggest that everyone stay away. I’ve never dealt with such a disorganized and incompetent title company.

Steve and his colleagues were very accommodating and professional to match my and my wife’s busy schedules. Steve even went out of his way to stay late and drive our signed escrow documents to FedEx at the airport so they could go out the same night. Incredible customer service!

I would advise fellow brokers to avoid this office at all costs. Not only did my escrow officer GEORGINE never return a single call during our entire transaction, but she also failed to deliver urgent title information to me until after our contingency date passed. In addition, she didn’t even bother to find out until after our signing that the building was commercial, not residential!!! And she forwarded confidential emails to the other broker. And to top it off, she raised the price of the title policy AFTER the signing because she never bothered to find out that we were buying a warehouse and not a home. And for this low level of service we were charged $ 2800!

Fidelity National Title Company was used for the selling of my property. When I went in to do my signing, they had generated an estimated closing statement that would overcharge me in interest. Nancy Chan (title officer), who was dealing with my transaction, ensured me that on the final closing statement, any interest that is overcharged after the actual closing date would be refunded to me. My closing date was a Friday. Because they had made the mistake of not transferring my funds in time on a Friday, I was forced to pay interest over the weekend. When I tried to inquire Fidelity about this refund, they told me that they wired the funds to the bank, however when I spoke with the bank, they mentioned they did not receive the funds until Monday. Therefore neither the bank nor Fidelity will take responsibility for this cost. As the client, I don’t believe I should have to pay for someone else’s mistake. Fidelity’s mistake was that they were unaware of the time when they were supposed to wire the money, therefore costing me to pay for their mistake. Without anyone willing to take responsibility, I’m trapped with absorbing this cost. Since the title company is responsible for handling the funds, I believe they need to take responsibility for this cost. Not only do I have to mediate between the bank and Fidelity even though I’m the client, I have to suffer and pay for this charge. What is most upsetting is when I was signing the papers with Nancy Chan, she stressed how good their office’s customer service is and that they would never bother customers with situations like these. They usually just end up absorbing the fees if a discrepancy occurs. Obviously this is not the case, and obviously this was a mistake made by Fidelity which they don’t’ want to admit to.
Do not believe anything they tell you. To avoid stress and being cheated from your money, I would highly suggest to never using Fidelity National Title for your home transactions.

I have to admit I hate the fact that we were assigned this location, simply due to it’s non-​proximity to where we are, but I do have to give koodus to those at this office that are very efficient, polite, and seem to know their stuff! Of course, they keep asking for more and more money, and seem not to have the urgency I would wish, so minus a star :-)