Fidelity National Title

Avoid at all costs.
These guys are terrible. They really don’t care about you, shown by their unresponsiveness and outrageous hidden charges. Worst of all, they screwed up one of the payments… which is escrow’s main job…

Horrible service.
My agent picked this title company for the purchase of my condo (short sale), the escow officer was not very responsive most of the time.
I requested to review my HUD statement two weeks before the close, and it took them a week to get back to me and i reviewed accordingly, no issues.
Guess what the day before it close at 6pm, it gave me an new calculation and found out that I have to paid additional fee $ 1700 out of my pocket and it also delayed my close and majority of the fee suppose to be the seller responsiblity and it is not a last mins items, they knew it all the way. So basically the title company leave me no room or time to negotiate with the seller, and force me to pay.
Never use this again ever…

I just closed escrow on a condo using FNT as the escrow office. I had Kelley Lillis (branch manager no less) as my escrow officer. Our realtor had gone ahead and opened escrow with this office when our offer was accepted. Please remember if you are the buyer, you can choose your escrow office. Obviously, my realtor got a kick back of some kind from Kelley. Since I was impartial to which office I used, I went ahead with this selection. BAD MISTAKE!
If you are looking for someone who will throw you under the bus without hesitation and not take any responsibility for her actions, Kelley is your woman.
Here are how the events unfolded. We are about to close escrow. I send an email to Kelley asking if we could come over to her office at Xpm to sign the docs. She didnt respond. I follow up with another email to her/​assistant. Then I get a slew of emails/​phone calls and text messages from the realtors and the mortgage broker saying that everyone was waiting on us to sign the documents. Kelly informed that that she was waiting on us. Excuse me?
I responded to each one saying that I wrote to Kelly and waswaiting for her to confirm the time i proposed. By this time, it was 1 hour before the appoinment and still no news. With everyone on copy, Kelley responds really quickly to say she did respond to my email about the appointment and then proceeded to give me the amount I needed to bring to escrow. After checking my emails (again) and junk folders, I came up with no email so I asked her if she could send me those «emails» she said she sent. Guess what? No reply. And seriously, if you are waiting on something, take the initiative to pick up the phone and call. Instead she chose to tell everyone that she was waiting on us.
I get it that it may have been an oversight and I wasnt too happy running to the bank and rushing to make the appointment in the final hour but people like her really get to me. She refused to even acknowledge that she made a mistake or even apologize for the frustration she caused. Nope… she was very poised at her office and offered no reaction. Her primary concern was to ensure the realtors continue to recommend her service. Impartial party… I think not.

This Title company does not deserve ANY stars. It has been the single most unprofessional institution I have EVER worked with.
I recently bought a condo. The seller’s agent insisted we pick this escrow office. I paid close to $ 3000 for title and escrow charges. After closing I learned that the seller had lied to get credit for insurance and monthly HOA dues, and that I had paid the seller too much.
When I went back to the escrow officer, she was very arrogant, did not apologize, and only agreed to ask the seller to pay back half what he had cheated and taken from me!
She was completely biased towards the seller (I guess she wants more of their business) and completely took their side.
I would STRONGLY suggest that you stay away from this office. They are not professionals and offer zero customer service.

NOTE ABOUT MY BIAS PARTICULARLY: I just started working with this office in March of 2009. Since then I have completed over 20 transactions with them handling title and closing services. You should consider my review in light of that relationship.
NOTE ABOUT BIAS GENERALLY: As of January 1 2009 state law (SB 133) completely prohibits any pecuniary, in-​kind trade or other free services an escrow companies can provide to any real estate professional.
WHAT THIS MEANS TO YOU, my lucky Unilocal reader, is that there is no other reason in the world for my rating other than the fantastic service my clients receive when they work with this office.
WHO TO CONTACT: If you contact them remember to ask for:
— NATE SCHARTON,
— JESSICA RODDEN or,
— WENDY DAVIS,
WHY I RECOMMEND THEM: Relentlessly effective, outstanding customer service and either THE BEST pricing or darn close for closing services anywhere.
REAL TIP: Many people shop Realtors® or Mortgage Brokers, but few understand that they can have a say in their escrow company. I cannot emphasize more strongly the importance of a good escrow company in the loan process. They frequently make or break a process.
If you have a say in your transaction… make it this office and these people. You will not regret your choice.