Firestone Complete Auto Care

I’ve only been here twice, but I went in knowing roughly what I needed for my car, and they advised well to keep me within my budget and keep my car up to date. Bernard was very helpful and followed up with me regarding the full list of services recommended. I’m very happy with this crew :)

Ask for Kosal. He’s great!

First visit good, recent visit poor.

Bad front desk service. Like the other reviewers mention. Lack of customer service experience. Maybe the store can install a self service machine instead of having that guy working there. Got in to get an air check for the tires. Waited for the front desk person to get off the phone. Been waiting like for 5 min and not even a greeting and he told me that I need an appt for that and not until tomorrow there is an opening. An appt for just a quick air check??? Really??? If my car just need a simple air pump so it doesn’t go flat, can it wait for tomorrow? So I called Firestone on Geary st. and they said no appt needed and just come right over. So why is there a difference of the answers? I say don’t go to this place in SoMa if you want a quick check. The entrance to the place is one sided, required to make a couple of turns if you are coming from Mission. Bad customer service. I won’t even give a star if I have the option to.
SoMa Firestone: Don’t bother to give me your email so I can give you more detail of my compliant or to service my car. I won’t be doing business with your store. Bad service.

They don’t even deserve one star, terrible, unreliable service and the tend to be liars. for an alignment, it took em 3hrs .
I don’t recommend this place at all, heads up. spend your money somewhere else.

My car needed new tires. Badly. I shopped around and for the price, it came down to Firestone or Costco. I found a pretty good deal online for Firestone and called to confirm that the price was really what I would be paying. I spoke to someone named Joshua and in so many words, he said, yes that would be the price (including some add’l charges for some things that seemed important but confused me). Unfortunately they didn’t have the tires in stock that day, so he said he would check around for me. I hadn’t committed to Firestone yet, but when he called to tell me that the tires would be in later that week, the tone of his message suggested that I was coming in for new tires. I called him back a short time later to correct him, to say that I hadn’t committed to Firestone b/​c Costco actually had a cheaper price. Not willing to be beat by a distributor, he gave me a better price and an actual appointment time, so I was set.
Joshua wasn’t there on the day of my appt, but Kasul was and he was great to work with — easy to talk to, sincere, friendly and personable. I was given a much longer wait time than I expected but that was b/​c I ended up getting the lifetime alignment for my car (and he was short handed that day). They ended up doing everything within three hours. I’ve been here twice in the last two years and thankfully, haven’t had one bad thing to say. Sometimes I wonder about the negative comments on Unilocal.I get it, for sure, there are shitty people working in customer service but I wonder if sometimes, you get what you give…

I made an appointment online and brought my car in right when they opened to get my brakes checked out. They said it would be done by around 10:30 or 11 and that I’d get a phone call saying it was ready.
I got a phone call at 12 asking if I authorized service. I thought «ok whatever» and said yes. They said it would be done by 2.
I call at 5 to see what’s going on, they say they’re backed up and it would be another hour.
6:30 rolls around with no phone call, I figure I’d better just go down and see what’s going on before they close at 7. They give me a $ 20 discount for taking all day.
It’s now 9:30pm and another driver tells me my back lights are out. Everything was fine yesterday. Hmm

This place is awful. Brought it in and they said half an hour. Two days later and my car still is not ready.
I should mention these guys are absolute dicks. Especially the one who is missing several of his bottom teeth.

Terrible, the counter guy who works there is in much needed lesson of customer service. I went there on Sunday morning, looking for a battery and he showed me one that apparently is not «what the car requires» but «it will work», even after explaining that I needed what the car requires, the same amp, and same size he still wanted to sell me the wrong battery.
Then he said, «well, if is not the one you need, then I dont have it»
what such poor service.

Terrible. I came in to have tires replaced, and the car started to wobble after that. Took it to a different shop and I was informed that one of the tires was installed backwards. Ridiculous.

Begrudging service, not very good prices and a dirty environment don’t make this place very attractive. However, if you happen to have a flat tire and you’re in the middle of the city, they will get the job done on time.

They sold me a used tired and said it was new. Plus they put the wrong tire on my car

Unbelievably rude counter help. Toothless Asian guy was a complete dick, lost me as a customer forever. Lots of other places around to buy tires. I ended up going to Wheel Works on Franklin. F$#K Firestone.

Have brought my older VW here twice, and got great service both times. Josh is always very helpful and respectful.

Amazing service very cooperative manager
Quick service
I highly recommend going there

Bernard and Joshua always treat my Husband and I like VIP customers. They carefully explain the work they do, and always have a super fast turnaround time. Great customer service and honest team — they never nickel and dime us, and they recommend only what needs to be done.

I went for an auto inspection but ended up needing a power steering hose replaced (the major repair) as well as a brake-​light and wiper-​blade fix. They were able to do the work with sensitivity to the fact that had to pay out-​of-​pocket.
I can say emphatically that they really did an excellent job all-​around. Although the part that they ordered for my power steering took a bit longer than expected (the wrong part came in– not their fault), they were still able to get the vehicle back to me with a minimal turn-​around time. Their service was sharp and they were even able to inform me that a repair that was recommended by a dealer-​specialist was, in fact, not necessary, and not the source of the problem I was experiencing.
Many thanks and I will be sure to go back to you in the future whenever I need future repairs– even if I have to personally go a distance to get there.

I went in to get a tire patched. It was on the thread, borderline acceptable (1.5″ from the actual side wall). The refused flat out to do it. When I asked them about changing the tire they said I’d have to change all 4 because it’s a four wheel drive.
This is a car with 1200 miles on it.
I recommend you let them rip someone else off.

Tempted to give two stars just because they keep asking me for my email address so they can spam me.
$ 30 for a flat? We’ll I guess I’m here.
They worked a little past closing to fix my flat on a Saturday evening so I begrudgingly am giving them three stars.
Sad that this company has an intolerance for potential employees that use legal medication.

My dad knew «a guy»
who’d take care
of our cars.
Me?
Man, I wish I knew «a guy.»
So, in the absence of a trusted technician,
I have resorted to
the kindness of strangers
at Firestone.
And,
much like a properly operating piston,
it has its ups
and downs.
They do a good job on basic car maintenance.
And their tire prices are comparable to other box stores.
Overall,
they’re a’ight