Firestone Complete Auto Care

Pretty unorganized. When I arrived one guy just looked at me like he was pissed off to see a customer and then walked right past me without saying anything. The guy sitting at the front just sat there and didn’t do anything. The guy that came up to help was nice, seemed interested to help. Was told it would take an hour to change the oil since I had an appointment. After being there an hour and a half, the same friendly gentleman from earlier said to me «oh I thought they called you.» but I didn’t hear anything for another 25 minutes after that. I got up an asked if it was done because I needed to get to work soon and a guy said, «yeah it’s done just give me a little bit». For an 8am appointment it took a little over 2 hours just to change the oil. Just make sure you have plenty of time to waste if you come here.

Had a crazy experience with a blowout on my two left tires (and my right back needed replacing too) — Glenn was very accommodating and made sure to get everything done same-​day. I also had them do an oil change and replaced a headlight bulb. Honestly, my car was a mess… and dealing with Glenn was very simple and pleasant. Would recommend setting up your repair with him. The overall repair was a bit pricey… but then again, I’ve never had an auto experience where I have been surprised by a low quote.

If Unilocal had negative stars, this place will have a lot from me. I was visiting San Francisco from Los Angeles. Me and my babe drove because it’s fun. We knew the risk of driving because its a far drive. On Saturday, April 2, 2016 we were about to leave Pier 39 when I noticed my front tire was flat. So I put on my spare and head over to firestone because I trusted them with service. This place closes at 6 pm, I showed up at 4 pm. I pull in and I see 6 guys just standing in the front laughing. Now that didn’t upset me or bother me because they were not helping anyone and understand at work, when it gets slow, you get bored and pass the time by talking with co workers. BUT the minute I get out and tell them that I need service, they all bounce and leave. Genarld was at the front with another guy. These two didn’t bounce. I tell Genarld B that my tire is flat and would like a new one. He told me that they wouldn’t be able to help me because they will be closing. I told them that it’s 2 hours until closing and I just need a brand new tire. But he tells me and snickers that he only has one guy on duty and he is working on a car right now. I turn around and I don’t see or hear any work being done anywhere and I tell him that and he just says that they are busy and won’t be taking me in. Now me and my girl need to head back to Los Angeles so we can rest and go to work the next day and I told him that we are not from here and all he said was Oh well. By the time I looked at the clock because I kept arguing with Genarld B it was already 4:45 pm. I needed to find somewhere fast because on a Saturday everything closes around 5 or 6 when it comes to auto shops. As I drive around their work place I notice one guy looking at us as we drive away and he signals something to the front and remember those guys that disappeared earlier… all of a sudden they reappear. They didn’t want to work nor help us with plenty of time before closing. Luckily Toscalito took us and helped us so we can head back home. Don’t come here or waste your gas and navigating those one way streets. Go to Toscalito Tire and Automotive and ask for Kyle Houston. They will provide you with beyond customer service than here and now that I am back in Los Angeles, won’t be going to a Firestone any time soon or at all anymore.

Had a slow leak and did a walk-​in Monday morning. Very friendly staff and took care of my problem quickly.

This place is terrible, the guy at the front desk will start by ignoring you then staring at you as if your ruining his day. I brought my car in to simply change my turn signal bulb which I know how to do myself but you have to take the whole bumper off to do it which I don’t have time for, these idiots didn’t put all the clips back in and the whole under skirt bent under the car on the freeway. #KillYourself

To put it mildly, the customer service here is horrible. I called in to see how long the wait would be to get a tire patched up and was quoted 30 minutes to an hour. After coming in, I waited 20 minutes for the guy at the front desk to tell me that it would in fact take hours to patch up my tire.
Obviously, I will never come back and will be diligent about telling others to stay away from this establishment.

I originally went in with a coolant alert and check engine light on the day before a trip to Tahoe. They were busy but still made time to check out my car for me so I could drive their feeling safe. Gerald topped off my coolant for free and found the cause of the light was an oxygen sensor. He made the recommendation that I replace all, but it was a little more than I wanted to spend given that my car is 13 years old anyhow. When I brought my car back in, I worked with Gerald and his coworker Barshawn. They ended up replacing one of my sensors at no charge. There was also an oil pan issue which they helped me find a good solution for, and the entire time what really impressed me the most, outside of the quaity of their work, was their exceptional level of customer service. They are communicative through and through, and just a pleasure to work with. I have dealt with mechanics who I did not feel were trustworthy in the past, and had some very unfortunate surprises. Thanks to Barshawn and Gerald’s professionalism and thorough communication, I was never left unaware of anything. I highly recommend!

I had a freak accident visiting SF my car protective cover caught something and fell apart. You could hear my car scrapping the streets of SF. To make matters more interesting, it’s a holiday and every shop was closed. I found this shop on Google. Not only did they immediately help me. They also serviced my car for free and inspected it! The manager and mechanic were so helpful.

I gave them two stars for great customer service. But they said the hole in my tire was too close to the sides or the sidewall. My dad and boyfriend said they’re BSing me because, wait for it… I’m a girl… the nice gentleman said they can replace the tire for $ 222 though?! Uhhh how about I take my car back and find a shop that’s willing to patch up a very fixable tire for me. And I did, Daly City Tire! They’re moto is «We do all repairs.» And I’m sitting in their lobby waiting for my car as we speak. Success! Sorry Firestone, I understand you may have corporate guidelines but I needed a fix and you didn’t want to do it.

A waste of time. Went here looking for a battery, I even brought them the old one to make sure it was the exact same thing and they ended up giving me the wrong one. They insisted the battery was the right one, because apparently they «know“so much about batteries. In the end, I had to returned the battery, because is not what I asked for, even after bringing the old one.

Trust your car to Firestone Complete Auto Care on Larkin St. I took my old Ford in to have an oil change thinking I had made an appointment online. I goofed and the online appointment system never actually confirmed a time. No problem as the Store Manager, Barshawn Haynes was able to accommodate me and service my car. Three cheers for these guys! The people here are professional and the job was finished quickly. Check out Firestones online coupons and you can’t beat a $ 20.00 oil/​filter change anyplace in the City.

I went in this morning at 7:30am to get a flat tire fixed. The manager Gerald should not be in any position that requires human interaction. Right out of the gate he starts throwing up excuses that it will be after 9am before they can look at it. Then he doesn’t have the tire if it needs to be replaced but the Geary store has one then he starts in with the excuses about how he won’t be able to get the tire until later today. This guy infuriated me so much that I called the district manager (not that they will do anything). I will never do business with this location. — btw I put the spare on and drove to the Geary location and Linda was awesome! I would recommend that you avoid the Larkin store at all costs.

I had a nail in my tire and went to Firestone a few months ago (sorry for the delay in the post). They determined I needed to replace both back tires (makes sense) so they did it that day and called a few hours later to get it. GREAT! However, when I picked it up I found that the rims were completely scraped up — either not using the right tool or just being careless… on my NEW car. The manager was not in so I was told to call back…
I did… and the manager is FANTASTIC! He quickly found a solution and worked to get it done ASAP…
So, the next day I showed to their recommendation in SF to drop the car off (after calling to confirm)…no one was there. NOT Firestone’s fault… but that was their recommendation and a waste of my time and effort (considering I was getting picked up since I was dropping my car so had my BF there following me…) BUT the manager was SO apologetic and worked with me again to make sure I would get this resolved ASAP…
Now, on to option two: Getting a crappy rental car for over a week while my rims had a great vacation out to LA to get detailed.
They now look FABULOUS.
However, should I have still had to pay full price for what I had to go through AND using a rental car for over a week? I don’t think so… but they did.

I don’t even own a car! But THESE GUYS! You’d think they would try to get business from neighbors like from the 12 story building across the street. Instead these guys could care less. Every morning at 6am, SLAMMING their gate and SLAMMING their dumpsters. Bad for the neighbors. Bad for business. I believe the garbage men are quieter. Fans of Louie C.K. watch this because you understand:
#badforbusiness when people who don’t even own a car can leave you one star because you’re terrible.

Please do not have your car fixed here. Not only did they quote a price nearly double another shop to have our radiator replaced, but they also messed up the one small piece of work they did do: Firestone replaced our gas cap, only to put it back it without a tether to the car.
Seriously, just shoddy all around.

Tisk Tisk… Shame on you guys!
I made an appointment two weeks out for an alignment — dropping off in morning and picking up after work, plenty of time to do a simple job… one would think! I didn’t get a phone call all day which I felt was odd. Usually [any mechanic] will call with some «recommended» fix or upsell something. I go back to pick up my car as scheduled and I find it still in the work bay with the hood up. I thought to myself «that’s weird, an alignment should be done underneath the car». So I get checked out by the service guy which took him some time to locate my paperwork. He goes over the recommended fixes which included a broken front headlamp which I felt was unusual since I notice those kind of things. Just before I sign off on the work, I asked to see the alignment printout. He could not find it. So now I’m thinking you had my car for 9hrs and you didn’t do the work I brought it in for!!!
Not wanting to make that big of a deal of it, I signed off the work and left. When the guy brought the car out of the bay and to me in the front I noticed that both headlights were functioning… what, too busy to break my headlamp before writing that I needed a new headlamp!!!

I have had multiple horrible experiences with this place. The first was when I was told I had nails in two tires found on a «courtesy check» when the car was brought in for an oil change. In disbelief I went to the shop to see it myself. They said I needed two new tires. One tire turned out to be a staple that didn’t penetrate and the other was repairable.
Then at the next oil change I again needed two new tires for nails in the tires. What got me this time was I told them I had a «oil level warning» which they misheard as «tire level warning». So of course they found the «problem». After they have me free road hazard protection coincidentally I have never had a nail in the tire again.
Then I had the car in for tires only and everything checked out on the courtesy check. 2 miles out if the shop the car dies. Despite getting a «good» rating on the battery check. I suspected a battery could be the problem. They had the car a half day and never considered putting a battery in to check if that fixed it. When I needed advice on what to do next hey cannot make a decision.
Avoid this place at all cost.

I came here in a pinch to get my new tires mounted. I had Tire Rack drop ship them to this Firestone location on Larkin, and set an appointment to have them installed.
The staff is friendly and helpful, but the installers did a poor job. Because this is a small place, I was able to observe the installer as he mounted the wheels back on my car. He tightened the lug nuts on my wheels with an impact wrench, which is standard procedure, but he didn’t use a torque wrench to properly tighten them. This is basic, common sense to mechanics.
Also, the installer did not properly balance my wheels. I feel a vibration now at highway speeds.
Overall, I cannot recommend Firestone to install tires or balance wheels. If they can’t perform these basic services, I can’t imagine taking my car to them for more complex jobs!

I made an appointment to get my fuel filters changed on May 25^th, 2013.
I made the appointment for 9am. I had my truck washed and was afraid i was going to be late so I rang the shop and told them I might be about 5 minutes late but I was still coming.
I arrived earlier than I expected, around 8:50.
There are two entrances to the garage. Both had cars spilling from them onto the sidewalk. Before the first entrance and between both entrances, were motorcycles. No place to park. After the second entrance (or exit), were more cars. Again, no place to park.
So, I nosed my truck toward the first entrance leaving enough space for pedestrians and out of traffic. I put on my emergency flashers to be extra safe and went inside to find out where I could park and when they were going to be able to get to my truck.
There was one «manager» behind the counter. As far as I could see, there were two mechanics working on, what looked like, about twenty cars.
I waited and waited but the «manager» seemed very busy with the other customers. Meanwhile, a SFPD cop was eyeballing my truck. I was afraid I was going to get a ticket so I left.
I wasted about an hour of my time and the toll for the Golden Gate Bridge on these goofballs.
Here’s the final thought. To the owner: Do you know what’s happening in your shop? Why are there so many unfinished cars? Why are they spilling onto the sidewalk? Why don’t you have more people working? Why do you take appointments when you can’t even finish what you have?
Skip this place! No way I let them work on my truck. If the shop is run this way, what kind of work do they do? Shoddy. That’s what I think.
Thanks for wasting my time and money.

Called here early in the AM and talked to a great guy on the phone who said if I brought my car in before he left for lunch he’d be able to assess the nail in our tire and, ignored be, get it fixed. We showed up an hour later, figured it would be safer to replace the tire than patch it, and they started working on it right away. Mechanic even recommended a local coffee shop to hang out a few blocks away (keep it local!) and a little under an hour and we were rolling safely home.
Thanks, Firestone!
We will be back with any more tire-​needs for sure!