Fitbit

As an overall review now that I have used Fitbit for over 2 years and had 6 different ones.
They just changed their system to where if you walk a bunch it counts toward activity and not «badge» steps.
This totally sucks as that was an incentive to walk more. Now it’s very hard to get additional badges.
I’m fixing to order my Apple iWatch and chunk this fitbit.

Best customer service I’ve ever received. Wow!
My Fitbit died after about eight months… It wouldn’t hold a charge for more than an hour, and normally it held a charge for about two weeks.
I was in the process of buying another one (because it’s the perfect device for tracking calorie intake and burn), when it dawned on me that perhaps my original device was still under warranty. I emailed Fitbit and received a response within 20 minutes. Instructions were simple: Forward my receipt to a customer service email address and another one will be shipped! Seriously! No questions asked! Awesome service, FitBit! Stellar!
I also love the app updates! Keep them coming! I’m a FitBit fan!!!

Zero stars would be more appropriate. See below post I agree 100%… company is a scam. Multiple requests for help unanswered.
Do not buy this product… Non existent customer help. Web site just goes in circles… Arrrrrrrhhhhhhhhhhh.

BUYER BEWARE!
Regarding the Fitbit Flex:
There are well over 1000 posts on the Fitbit Community website complaining of battery/​charging issues with the Flex. Customer after customer has posted on the same problem. They tell of the original device failing, then the replacement failing, then the replacement for the replacement failing. One post is from a family who purchased the Flex for all its member, and every single device has failed.
IF YOU HAVE PURCHASED A FLEX AND ARE EXPERIENCING BATTERY CHARGING ISSUES, YOU MUST INITIATE YOUR REQUEST FOR A REFUND WITHIN 45 DAYS! DO NOT WASTE TIME ON A REPLACEMENT. IT WILL ALSO FAIL, BUT YOU WILL BE BEYOND THE POINT WHEN YOU CAN RECEIVE A REFUND!
CAUTION: Links on their «Returns and Warranty» web page that supposedly link to pages that facilitate returns simply link back to their generic help page, a dead end circle. I am trying to request a refund, but the company appears to be making it very difficult!
Customer Service: 1−877−623−4997 This number is not published on their website.
There is unquestionably a design/​manufacturing flaw that this company refuses to remedy. The company’s response to this issue demonstrates a significant lack of integrity; heavy on sales, customer service weak or absent. Looks and sounds good, but fails fundamental quality standards.

Noelle’s Unilocal Notebook 2014
I bought the Fitbit Flex directly from their website. At the time it said the item was back ordered which wasn’t an issue, it arrived to my home within a reasonable amount of time. Opened the package, went to the website as instructed to get official instructions, charged my Fitbit Flex, eventually placed Fitbit Flex into rubber wrist band. They say it’s water resistant but I always took it off when I was washing dishes or showering. I noticed it eventually started to irritate my wrist causing eczema.
I emailed Fitbix HQ and was promptly emailed the next day. Returned the item via mail and was refunded my money. My hubs surprised me and bought me a Fitbit One. The Fitbit One is the same cost as the Fitbit Flex but it clips onto your clothes.
What’s awesome about the Fitbit One is you clip it on your clothes (waistband of pants, skirts or shorts and you’re good to go). The Fitbit One has a digital clock, tracks your steps in feet/​miles and tells you how many flights of stairs you’ve climbed and calories burned.
Download the Fitbit App to your phone and see how you’re progressing against yourself, friends and family that are using the Fitbit as well. This little device makes it easy to see if you’re accomplishing you’re 10,000 steps daily.
Fitbit is a well made product and has excellent customer service. Being a mom, always on the go, always washing my hands — I’ve found that the Fitbit One was the perfect fit for me. I highly recommend the Fitbit One to my family and friends!!!
LOVE in 2014,
Noelle J.

Smart Fitness tracker! I need to be in love with working out.
I just got my Fitbit in the mail a few days ago. I decided to get the Fitbit after I stepped onto the scale and was completely horrified… Seriously traumatized. Are these numbers even right? Is this scale broken? WTH. $#$%#@. It’s broken for sure!
Then I realized why:
–I never say no to food.
–I eat so I can Unilocal.
–I’m obsessed about chocolate, ice cream, cake, ice-​cream cake…
–I’m always taste-​testing new cake recipes.
–I have 100+ cakes pans just in case we run out of cake.
This device is pretty accurate. I think there’s someone watching me. It knows when I’m half-​assing my workout.
PROS:
— Accurate
— Very Intuitive dashboard — When you log in, there’s a step by step introduction to Fitbit. Once you’ve logged in, there are beautiful simple visualizations for you to set your goals and show your daily progress. It took me about 10 minutes to figure out how it works. I love how it is very modular so that you can move tiles around. Also, enables them to make improvements and add new features to the Fitbit effortlessly.
— Water resistant — It’s not easy to take it on and off so i’m glad we can shower with it.
— Sleep pattern tracking — That’s an extra added bonus.
— Interaction with friends
CONS:
— Doesn’t have digital clock — People who wear watches have to double up
Being a new user so far I’m a fan!

Awesome product and great customer service!!!
When everyone is cutting corners Fitbit really focuses on its customers. Every time you interact with them you feel good about it.
Set up milestones and forget about them. flex will remind you when you achieve them. It helps you set the goals and keeps you on track. I like the iOS app it’s very feature rich you can track everything from food to sleep. Readings from flex are fairly accurate if you have configured it as per the instructions especially the dominant hand setting.
Quick note about my experience with the company itself — My fitbit was giving issues with charging, I contacted the support within few days I got a replacement. It was such as pleasant experience dealing with Fitbit support. They love you as a customer and they really go extra mile to help you.
I enjoy the product and love the support… I’m a customer for life!!!
Given my experience I bought two more Flex and a Fitbit One for my family. It’s a product that transcends age — Kids and adults both enjoy it equally!
Highly recommend the product you might pay a little extra but what you get is clearly worth it!

As others have said — excellent customer service. It’s also an excellent product in general.
I asked for a pedometer for Christmas last year and ended up with a Fitbit Zip. Aside from a minor quibble about the clothing clip, it’s extremely easy to use, easy to wear, and has definitely helped motivate me into being healthier. The app is intuitive and the data is useful.
However, it’s been barely six months and I’m already on my third battery — even though the first one should’ve lasted at least 4 – 5 months, ideally 6. So I contacted user support to see if they had any suggestions.
Their first response was to ask for a receipt or screenshot, which I can totally appreciate — only I didn’t have one, since it was a Christmas present. I debated asking my in-​laws if they still had it and responded with this info. I half expected a «we can only help you with a receipt» style response.
Instead, the follow-​up said they were able to connect my account and device and asked for my mailing address to send me a new one! Spectacular! I got it three days later, and re-​syncing it was no problem. I’m a big fan and I appreciate their customer service so much.

I lost my fitbit one last night while I was in class. Today I called Customer Service. He (Dave) was so nice and understanding. After I explained what happended — he said no problem we will send you another one in good faith. I am so greatful.
Thank you for keeping me motivated to stay in shape.

I lost my Fitbit and call the company to see if they could GPS it.
It was not located but they were kind enough to send me a new one
I never expected that and frankly was preparing to buy a new 1
As a personal trainer and use it to help keep my clients on track and this gesture by them was great
I look forward to the new product coming out with the hopes that the clast does not come loose as the current ones do
I think this is a fantastic company with great customer service
Wish I could work for them

#fitbit Zero stars! This device does not capture half my movements. Doesn’t capture riding inc, boxing, other activities at all! It’s useless

I just want to point out that with some updates to the Android app, I do have more capability now (still can’t sync to phone, but c’est la vie). Also, I purchased the One for my hubby for Christmas, which he loves. Two months after purchase, his syncing dongle stopped working and then literally fell apart. Fitbit replaced it for free (thank you, Fitbit). I appreciate the customer service.
The only reason I’m not giving 5 stars is that it’s still a struggle to accurately input foods eaten… looking forward to whenever that food library improves.

Fitbit is great! Fitbit Customer Service is Outstanding!!!
I bought a Fitbit One, and carefully logged everything I ate, became aware of all activity. I lost weight immediately and and still losing each week. The Aria wifi scale is gorgeous, easy to use, and logs flawlessly (but the % fat is kinda uhh). Our son bought a Flex, my wife got a One, and then we gave my daughter a Flex. The trackers are all great, and the online and iPhone interfaces are terrific.
My daughter’s Flex wristband had a gap between the tracker and the band. Jose N. responded, and after sending him a photo of the problem, he arranged to have a replacement band sent to us. A month or so later, my daughter washed my One tracker (she was so nice to do my laundry, but I always check my pockets!). Sadly, several days in dry rice failed to revive it. I contacted Customer Service to see if I could open the device to dry it further. Allison D. responded with some helpful alternative suggestions, but still it would not work. A few days later, I received an email asking if things were better. When I replied that the One tracker was still not working, I received a gracious response from Abner M. that they would replace the tracker for me!
A few months ago, my wife lost her Fitbit One. It was clipped to her pocket, but it must have become dislodged. It was just gone. We did not write customer service about that; we just bought her a new one. But I suspect if we had contacted them, they would have taken care of us.
Hats off to Jose, Allison, Abner, and all of the Fitbit Team. They were prompt, polite, and responsive. And Fitbit is a good product.

I love my Fitbit Flex!!!
Having access to metrics about my daily life are awesome and this tool encourages me to do more. Unfortunately I lost my FitBbit due to the wristband coming apart twice and after months of (on again, off again) attempts to call fitbits customer service, I landed on this site of Unilocal reviews and discovered that their customer service dept does exist. Its just all online, but they are willing to help you.
Within a 7 day period I was provided a new Fitbit Flex and I am thrilled. The customer service was awesome and though it was all through emails, the process was really easy. Just be ready to provide your receipt of purchase. I was able to contact my merchant for a copy of the receipt.
Overall, I am happy with my Fitbit Flex and the service that I received on getting a replacement. I was really unhappy about the idea of paying for a new one. I’m going to cross my fingers that this new band stays in tact.

I’ve been using my Fitbit for about 2.5 months now. And I have to say — I love it! I have the Fitbit Flex in blue.
The Fitbit Flex keeps me on track and keeps me motivated. My daily fitness goal is a bare minimum of 10,000 steps (minimum recommended by the Surgeon General), 30 active minutes, and five miles. In general, I’ve found that with the length of my stride — it takes 10,600 steps to reach 5 miles.
Every day I check the Fitbit app on my iPhone to check my progress. If it’s late in the day and I need more steps — I drop what I am doing and go for a long, fast sustained walk to achieve my daily cardio fitness goals.
Many of my friends have bought various versions of the Fitbit and are moving forward with being more active. We routinely challenge and encourage each other with cheers, taunts, and messages! We have our own online Fitbit group so we can see how everyone is doing in the group.
Great product!

Wow! I am so very impress by Fitbit! Products break. We all know that, but a company that stands behind their products by providing excellent customer service and replacement within warranty period as promised? Priceless!
I would definitely do business with this company again because of their integrity. I email them the issue today and in about 2 hours I got my issue resolved. I have to say that I didn’t think it was going to get done so quickly. I guess it depends on the issue and whether the person driving the issue (me in this case) respond to the emails. They ask me a few questions, ask to see a photo of my Fitbit due to my issue and I responded right away with a photo and follow their instructions and it’s done.
Not a hard thing to do and very reasonable.

I LOVE my Fitbit and while it definitely has some defects (my case has shredded twice now), I had to update this review to talk about their customer service.
After my holder thingee ripped from normal wear (see pic), I logged a case with Fitbit and they emailed me within a couple hours. With no further questions, they offered to send me a replacement free of charge and wanted to confirm my shipping details… just like that;)
In this day where one popular store made women bend over to prove their yoga pants were see-​through, I’m humbled by Fitbit doing the right thing with no questions. Thanks Fitbit, you are Woohoo! As good as it gets!
Unilocal 100 Challenge: 87/​100, pictures #79/​100

I have to say that I am a life-​long customer. The customer service alone, is some of the best I have ever seen. I would buy their products just because of the great customer service. My Fitbit stopped working and I didn’t have a receipt and they shipped one right out to me within a couple of days. I was so impressed with the service and the shipping, I had to give them 5 stars. Fitbit rocks!!!

Horrible product and even WORSE customer help and support!!!
USERS BEWARE: You may not be thinking about this now, but in the future if you ever want to DELETE your account, you simply CANNOT. Not only can you not delete your own account through your user settings, you need to go through hoops with putting online tickets in to try and make this happen… but then, you get told «your account has been DEACTIVATED»… NO, duhhhh… I want my account and data DELETED permanently. «Sorry, at this time we can only deactivate accounts»…
EFFF YOU!!!
Why the hell can I not have my info deleted??? I read the TOS, NO WHERE does it say user accounts will be held hostage forever. Sure they can use your data and do whatever they want with your content just like Facebook or any other website you sign up for, you agree to this when you click that button upon signing up… but simply «deactivating» and not DELETING, when it is specifically requested of the user… BULLSHIT!!!
Even Facebook lets you permanently delete your crap after a certain time. This is BS and I think Fitbit needs to be investigated for this practice.
Product: JUNK
Service: JUNK
Support: JUNK
Bleccchhh… no phone number, canned email responses… worst product purchase and experience ever!!!

I’ve been calorie counting for over six years now. The boyfriend calls it OCD but I just think of it as an useful and informative hobby. I started out with the bodybugg but replaced it with a fitbit in Dec 2010 when I got it as a surprise gift from the ever supportive boyfriend.
I’m pretty sure it’s not as accurate as the bodybugg but it’s nice that it’s not as noticeable either. I like that the device is small but at the same time it makes it harder to find. This company deserves five stars because of it’s customer service. There’s usually no issues but if you contact them they’re pretty fast at responding (e-​mails only) and very helpful.
I’ll be a fitbitter for life :).