Five Star Nails and Spa

This should be zero stars. I usually don’t write reviews because I’m too lazy but this place was terrible. I paid $ 33 ($ 30 plus tip) for a mani pedi it was NOT worth it. Had the hardest time finding a white color and the two older women were no help. I had a small injury on my pinkie that was obvious and the older woman doing my nails was not gentle about gripping or working around it – the pinkie got more swollen after our session — and she cut my cuticle too close and I bled (no apology from her either). But the worst part was that she painted my nails unevenly and sloppily and when I pointed out the scratch in one of them the woman said oh you won’t even notice it and refused to fix it. Wut? What is even the point of paying a «professional» to do your nails if you could’ve done just as terrible job yourself? I’m going to CVS to buy some white nail polish and redo my nails myself. Ugh, I’m so mad!

This place sucks. They laughed at my request for stiletto nails and butchered my nails. It took months to require. Go literally anywhere else.

Dont even waste your time here, go elsewhere. Went in for a fill and 1^st there were only 2 ppl working so I asked if the had time for a fill and the both seemed that i even walked in. There was no greeting or any «how can we help you» one of them said yeah pick your color. I was finally seated with the older lady she tried removing my polish with nail polish remover n i told her it’s gel she let out a sigh of annoyance and i was like wtf you mad about. When she finally got all the gel off which she kept handeling my hands and fingers so ruff I already felt my finger sore. I get that some of my acrylic was coming off, but what she did next was the worst. So you know that cuticle remover tool which the use to cut the lifted acrylic so she started with my pinky and jammed it to my nail not only cutting it but literally flicked the whole acrylic off which hurt to bad, she was not careful about it at all. She even made a comment like «ohh it came off so easy» I was like are you kidding me that shit hurt!!! (In my head) she tried doing the same thing to my ring finger nail which was stuck on more than my pinky and she kept trying to force the tool in and remove my whole acrylic off and that’s when I had to tell her no that hurts your doing it too rough. She said no i have to cuz the nail is stuck on and I was like yeah because it’s not going to come off. I had enough I told her I didn’t want her to do my nails anymore because she was too rough and careless and she insisted she would finish I said no, no way I’m done. I paid her $ 5 for already cutting them down and sort of shaping them. She kept talking shit with the other lady and i jst walked out. Worst experience ever, worst customer service and worst overall experice. I left with my nails looking soo shit and in pain of course I went else where to finish the job but it’s the next day and the two nails she insisted on flicking off still hurt.

Terrible service. I am having my nails done now and the lady won’t let me sit on the seat i like even if the place is almost empty. I don’t like the girl attending to me.

Person who did my pedicure was great. The woman who did my manicure was either having a medical issue or under the influence. She could not hold the clippers and I was staggering when she stood. I asked when the other manicurist would be there. The other patron noticed the state this woman was in and agreed that this woman should not be working. I paid for my pedicure and left. Bummer because this is close to my house and I have had fine services there before this.

I’m a guy prone to ingrown nails, and if my toenails aren’t done correctly I pay the price later. Thanh did my pedi today and was outstanding! She spotted my problems right away without me having to say anything! She was very gentle and thorough. I will definitely be back!!!
On a side note, when my wife and I came in, the salon only had 1 customer besides us. 4 or 5 more came in after, with only 2 ladies working. One phone call and 10 minutes later, 3 other ladies showed up ready to work! I think that is pretty awesome service!!!

With a heavy heart I have to update my review and stop going to 5 star nails. While there was the time that Tan did the best job filing my nails that I have ever had seen and the time that my best friend and I took her stepdaughter and her friends here to celebrate the big 1 – 2, the last manicure I had ruined my nails and it will be months before they are back to normal.
I came in a few weeks ago and an older lady that I am unsure whether I have seen there before barked at me to pick my color. Another lady who recognized me turned away from the pedi she was performing and smiled at me. I told the new face that I already knew my color, (I always get OPI Bubblebath gel) she responded by telling me to pick my color again. I told her again that I knew my color and she seemed to sigh in resolution and gesture for me to take a seat. I won’t explain the nuances but the message I got was that she wanted to stall me to wait for the other woman to finish the pedi to do my fell mani but when she realized she couldn’t stall me with picking my color she decided she would have to do it herself. I wish I would have been given the option to wait for the other woman because I know for a fact that I would have left with a decent job (not great).
This woman spent the longest time removing the gel that was already on my fingers (gel which had been applied at Lucky Nails in the fidi). She scraped and chipped and soaked and etched away until it was all gone. Then she took to filing down my nail plate (the tops of my nails) she filed and filed and filed until my hands and the table were covered in the powdered filings of my nails. Why didn’t I stop her you ask? Because I am THAT person who doesn’t want to insult or make it awkward to imply that she doesn’t know how to do her own job. The whole time I was thinking «she will stop soon» but she kept leaving a nail to move on to another and then coming BACK to the already-​sanded-​down nail.
After filing most of my nails down to being tissue-​paper-​thin, she shaped my nails. It looked like a drunk person did it. It was actually just plain silly how wonky, crooked and ridiculous they looked. She applied the gel, skipping fingers after getting distracted and I would have to remind her that she missed a finger. She incorporated the dried crust from the neck of the bottle into the polish so I had little jagged bumps on a couple of my nails. She let the gel seep into the creases in the side of my nail and pool up, not wiping it before instructing me to put it under the light to cure it, I went home and had to sit there and separate my skin from the polish on the sides of my fingers. She got gel underneath my left thumbnail so I had this big bump of polish under my nail. The worst part is: every time I put my hands under the light, my nail beds burned sooo bad like I had stuck them in acid. It honestly makes me skin crawl just thinking about it now.
I thought about going back inside once I walked outside and could see in the light of day how HORRIBLE they were. But I’m telling you: it was a BLESSING I didn’t! If I had, they would have surely pulled my entire nail off of at least a few fingers, my nails were TISSUE PAPER!
It’s been a couple weeks and I went to Sensi Nails in the Inner Sunset and they strongly advised me not to reapply gel. Without saying anything to alarm me, the manicurist– «T» went and got the owner– Mai when she started removing my gel, and Mai came and examined my nails. Mai told me my nails were severely damaged and very thin. It took them over 30 minutes to remove the gel since my nails below were so thin and delicate. They put a coat of Nailtiques strengthener on and told me not to reapply gel for at least 3 weeks. They also told me I should purchase Duri Rejuvacote to try to repair my nails. Mai also told me to no longer use OPI gel because it is the most damaging gel polish *sobs* because it bonds to the nail more and is harder and therefore is more damaging when removing. She went and pulled a Gellish called romantic and one more that I can’t remember but will be able to recognize when I go back.
In spite of the Strengthener on my nails, they are one-​by-​one splitting and breaking and look horrible :(I have taken to the internet researching what to do and found out that Jojoba wax is great for this issue and I will be purchasing some to try to undo the damage that this «manicurist» at 5 Star did to my beautiful nails :(

So RUDE here !! I thought it had more stars for some reason but since no one seemed to have walk-​ins, I came here …
I asked for gel take off and a full set (figured I would treat myself) … Before starting, the lady argued with me and kept asking me what I wanted making it seem like she had no time or didn’t want to put a full set on !! During the whole thing, all they did was talk in their language which I found so rude & the technician didn’t bother trying to make conversation with me !!!
Then I looked on the wall and saw tea and sugar maybe to offer their clients but I got no offer …
This place gets 2 stars because of travel time and how lucky I was to find parking

I randomly swung by this place because it was close to the BART stop I got off at for choir rehearsal. The interior is super clean and very well kept, and the service and prices are good. But! The woman who did my mani-​pedi totally overcharged me, claiming I opted into a fancier service than I did. Definitely not appreciated, so I didn’t tip. Blegh.

I usually go to San Jose to get my nails done but I had an event the next day and I couldn’t get to San Jose so I wanted to give this place a shot.
They only have 2 nail stations and 4 pedi chairs.
They’re all old and I don’t think they know a damn thing about nails.
I asked for gel she gave me acrylic.
I asked for a certain shape and she struggled to give it to me.
I’ve only had my nails for 3 days and it looks like I’ve had it for 3 weeks.
$ 30
I wanna cry
It’s awful

Do not go here to get your nails done. Had to go to another salon to get the nails taken off and redone because they butchered them so bad. Worst full set I have ever had.

Came here twice because I was in a hurry. That’s it.
The women here are rude. The way the answer/​speak to you is so rough and curt.
I picked a polish that was (sorta) empty. They made no effort in trying to find another in the back stock. The gave me a color that wasn’t even remotely close. I eventually found one, but whatever, that wasn’t the point.
I paid and she kept the change assuming that’s how much I would’ve tipped her.

I go there to get waxing done for my eyebrows. They do a fine job and charge a reasonable amount. I usually don’t have to make an appointment. if I go there at peak times, there is sometimes a wait. Most of the people working there don’t speak English well, but that is quite normal at many salons.

I came here once when Sunshine Nails was closed.
I had a long day at work and wanted to relax.
I left feeling totally pampered.
I wish I remembered the manicurist’s name. At the risk of getting it wrong, it was either Michelle or Jennifer.
She did a great job and was slow and deliberate. I wasn’t in a hurry so this wasn’t a problem.
Despite their posted closing hours, she waited patiently while my nails dried.
Reading all the negative experiences people describe is disheartening but I do recall near the end of my pedicure she had asked one of the women to put a quick dry top coat on my nails. The woman never did this and when my manicurist asked if it happened a few minutes later, I just responded ‘yeah’, since I did need to head out to dinner by that time.
All in all my nails looked great and the color lasted for a long time.
I think the difficulty people are experiencing is other technicians’ lack of skill and effectiveness in their work.
Hopefully, they are attentive to their customers’ experiences and will adapt accordingly.

Nice ladies, good work and fair prices. Comfortable chairs, good color selection, no complaints!

I Love this place ! Whenever they get busy they call extra help in! Spa chairs, gel colors, fast and friendly. CLEANER than most SF nail shops! This is the only place I go now.

I don’t understand the low ratings for this shop. I just started coming here for about a month and the service here has always been too notch. If I’m correct Michelle is the owner here and she is the sweetest gal ever. She provide great services to my and my boo. Trust me ill be back soon to get pamper again with my boo. This shop will be my go to shop starting now. See you in two weeks!!!

I got a wax here, and the whole time the wax lady kept wrinkling her nose and admonishing me that I was «TOO HAIRY!» Repeatedly!!! First of all, yes, I have hair, THAT IS WHY I AM HERE FOR A WAX. Secondly, I’m a light-​complected white woman who is not, by objective measures, any hairier than average. But even if I were *Sasquatch*, this woman was just plain rude. Try the superior Sunshine Nails or Glen Park Nails (each within a block) instead.

Quite possibly the worst manicure I’ve ever gotten.
The service was so slow, the women were loud and kept getting way to distracted.
The woman who did manicure cut my nails way too short, and when my nails started bleeding she said that’s supposed to happen. What???
The nails over all were sloppy, half painted, and full of air bubbles. She refused to re do it until I paid! Even when she re did it it looked just as bad as before.
When I paid the $ 21 for the manicure, I gave her $ 30 and waited for my change. She just pocketed the $ 9 for her tip instead! That’s almost a 50% tip… I had to ask for my change back.
Would not come back here… ever. The only reason why I gave it two stars was because my pedicure was decent and my friend’s French tips looked nice

LOVE This place!!! The ladies all do an excellent job on my nails.
It’s right off of Glen Park and so convenient.
5 Stars!!!