Fuego

I was told that Fuego Living couldn’t help me with my failed $ 600 Element grill because Fuego Living was not the same entity I purchased my grill from. Apparently Fuego North America is no longer in business according to Fuego Living. But yet everything I look up on line shows the companies as linked. Cory told me Fuego Living was a brand new company started only a year ago by all new people. Yet the same people show up on their website as did when I purchased my unit from Fuego North America. And their own website touts their awards won prior to last year and that they company began in 2007. Is it me or is this shady? I just can’t believe this company can pull these «LLC» shenanigans and are not willing to step up. I would think twice about ordering from them if this is how they operate. Just not decent, really disappointing.

I would give them 0 stars if I could.
I worked for Fuego for a year and a half as a sales representative.
During that time, they advertised and sold a product that they have yet to create (the light unit for their Modular kitchen). The happiness of my customers who bought the product was never a priority; I would email time and time again asking them what they were going to do about it (after the first few customers had purchased the light unit over a year in the past). The staff at Fuego did not respond to many of these inquiries. I believe they are finally (after a year and a half in one case) refunding their customers.
Not only do they not value their customers, but they do not value their sales representatives (independent contractors who work on commission). I did not receive the due commission payments for my sales this year, and was told on multiple ocassions that I should have already received payment. When I would tell them that I hadn’t and ask when I could expect it, they chose to ignore me. After they ignored my inquiries for three months, I finally sent them a demand letter and filed a claim with Small Claims Court.
Even then, they continued to string me along, and treated me with scorn and malice. Ultimately, they paid me the bulk of my commissions, and claimed that there had been returns that kept me from receiving my remaining commissions. I happen to know (I keep in good touch with all my customers) that nothing had been returned.
Ultimately, rather than continue my uphill battle, I chose to retreat with the bulk of my commissions and count myself a happier person to never have to deal with them again.
They don’t respect their customers or their contractors. Their products, while sexy, are not the best on the market, and often arrive damaged or incomplete. Should that happen to you, be warned: you may never get it resolved or a refund.

I thought I would review this product called Element purchased from the Fuego grill company as I have never seen a review on it anywhere online before except by magazine writers who never really used one.
I wanted others to know what this product offers pros and cons
It is an interesting beautiful modern hi tech gas grill perfect for tight spaces like small terraces. It is made for the I phone generation that wants something with high style and performance. One of the designers actually once worked at Apple according to past press releases I read
Fuego the makers of expensive 1500 dollar plus grills and up have come up with a smaller more cost effective model that comes in colors or Stainless Steel
So far on most counts it’s a winner. One of the most beautifully designed grilling products in years with some caveats. Check their website out it’s a beauty.
It is more challenging to cook on then your typical Weber however I imagine with some time one can adjust to the unique design of the burners and the control knob that also takes some adjusting too.
My complaints so far with this grill is cleaning looks like a big challenge and the grease cup is too tiny and abit clumsy to remove and reinstall
The gas tank is hidden behind the stunning perforated colored or Stainless steel curved sheet.
My biggest pet peeve however is every time you want to cook you have to remove the metal sheet front plate which otherwise perfectly hides the unsightly gas tank. You then place the curved rounded tank cover somewhere to turn the gas on. It looks awful with the cover off and you now have this cover you have to find a place for until you shut the gas off after cooking and then reinstall the cover. What on earth were they thinking? Incredibly stupid
This is going to be a deal killer for some. I imagine upcoming on a future design they are going to have to put the door on a hinge or other improved design. Otherwise face a lot of returns or lost sales from folks that find this a major annoyance every time they want to turn the grill on
A huge disappointment for what is the most incredible high design grilling product in years to hit the market at an affordable price for what it is.
The other very sad element is the company itself. While they publish a clever blog and attractive website they have no one to answer questions intelligently and do not return phone calls or emails unless they feel like it. There is practically no one one working at the company. They are more interested in selling products and letting someone else worry about it who sells it. My unit came with a damaged cutting board poorly packed by Fuego.
They also told me I would have my new grill close to Memorial Day in late May. Here it is October and I finally received the grill yesterday.
My advice to Fuego? Hire a few folks who can advise and inform customers so they can build long term satisfied customers. It’s a sin to design nice products and then infuriate customers by ignoring them. As poor as Fuego conducts its business with consumers they do make a stand alone category killer product even with the current above flaws noted. The product performs reasonably well in most cooking abilities especially as I continue to break in the grill. Overall my patience may have paid off overall despite the slow follow ups of the Fuego folks
Update :In the end they did a fair job of resolving all my concerns with the grill