Gap

I’d like to start off by saying GAP Baby/​Kids at this location is incredible. Always clean and well organized, super nice staff. My favorite GAP Baby/​Kids in the city.
The other side is a different story. I’ve had many off experiences here pushing me to write the review of my service today. As I was being rung up, a woman working the fitting rooms came to the cashier I was working with to make fun of a customer who recently left the fitting rooms. Right. In. Front. Of. Me. A CUSTOMER! She then proceeded to go through what I was returning as if she was shopping at Ross and said «Oh look at these! What size are these?! I have a niece!». I DON’T CARE! GO WORK!
I’m rooting for The GAP. I’d hate to see it go after all these years especially since their kids stuff is great and I love the basics there. Their hiring has to step up their game.

Busy, Busy, Busy! The Gap was filled with Sunday shoppers. There was a few associates on the floor helping customers. I was looking for a particular item, so I began looking for someone to assist me. Within a minute, I found a nice associate to help me. I inquired about the item I was looking for and the associate walked me to the three possible locations. In addition, she pointed out the different styles and colors available. Thank you! I really appreciate the time the associate spent with me. I ended up spending an absurd amount of money because of her great customer service. Thank you for hiring associates who take the time to WALK a customer to an item, rather than point. At checkout, the male associate was friendly and folded my clothes perfectly before putting them in the bag. I will be back!

I live 5 minutes from a Gap in the city yet always come to the chestnut location to shop. I love their gap fit line and they always have my size. Not only are they well stocked but the customer service exceeded and still exceeds my expectations!
On one occasion while purchasing a sweater, Ree, at the register realized I was getting a diff size than i usual do, she acknowledged it and I told her I couldn’t find my size so I was settling. She refused to let this happen and went to look for my size herself. There was a line and felt a little bad but she assured me there were other registers and I should be happy with my purchases. She even searched the back for me! Sure enough she returned with it and I love how it fits! Im glad she did because I probably would’ve worn the larger size just a couple times! Ree is the best!

I went to this store a few days ago I asked for an outfit for my girlfriend and the lady who helped went the extra mile to make sure I got some really nice outfits for my girlfriend bday. My GF was so happy when she saw them. Thank you Gap for the help.

Long line to pay. Store equipped with an NFC reader but refused Apple Pay: «it doesn’t work». I beg to differ.

I had a really difficult and weird exchange to do and Eugene helped me and made it work. She didn’t make me feel bad about the transaction and she did a lot running around to find what I needed. She went above and beyond! All of the other staff members were very nice as well. Great customer service will definitely keep me coming back to this wonderful store.
Thank you!

Really great store. They were having a 50% off sale, which is super great for the holidays. The service is fine, the store is well organized and clean. They were also playing holiday music which was cute.
The problem with Gap clothing in general is that sometimes their styles are strange and casually oversized. However, at the moment the clothes in the store are lookin’ good so grab them while you can!

Ok things but very $$$$. Good deals if you have gap $ which counts as cash instore. Best thing is that this specific location allows dogs inside the store, very cool.

Great selection of kids clothing.
Staff very nice and helpful. One employee was super nice to give me a 25% off coupon out of this pocket.
Store not so big but good enough for the Marina District and light shopping.

Unhelpful staff in Baby GAP.
All I needed was some help with pulling right size clothes out of their piles. I got 7 items, and it would make it faster and easier on my child (and on the sales people ears, because I came with my toddler) if someone was helping me.
Instead the girl behind the counter chatted with a friend of hers who just walked into the store. When I asked her to help she only showed me where in the store I can find clothes for my child’s age while totally ignoring what I really aksed for.
She looked like she did not care at all. She also misled me about availability of some items.
They don’t want my business? Well, fine.

This GAP store is my favorite place to shop since they usually have a lot of cute clothes in all different colors.
I recently lost a lot of weight and donated some clothes to charity so I wanted to go and pick out some new tops to show off my slimmer new figure. Since I was now shopping in different sizes I wanted advice from the girl working but she was busy with another customer so I decided to wait. After 5 minutes she came to help me and she spent at least ten minutes helping me find what I was looking for.
I am really happy with the price and quality of clothes I purchased.

As far as Gaps go, this one’s fine. I don’t think the selection for men is very good, but the people are helpful and the changing rooms are generally pretty clean. If you’re like me and you don’t like people asking «can I help you,» then you’ll definitely like this place because the dozen or so times I’ve been there never once has a person offered to help me.

I had a fantastic shopping trip here this past Wednesday. I like this store because it’s not nearly as hectic as the Flood location downtown, and it actually is kind of nice to spend time in the Marina every now and again. I’m starting a new job this upcoming week, and I was in desperate need of some new clothes so I won’t show up my first day looking like a hobo.
They were having an amazing sale, and I ended up getting (4) pairs of shorts, a chambray button down, a t-​shirt, a pair of pants, and a hat for $ 80, after the additional 30% came off for cardholders. When the cashier read the total, I looked at her and said, «Are you sure you got everything?»
My only complaint is that the store was a little understaffed with only one associate on the floor and one cashier, and I had to track down an associate to let me into the fitting room. But you know what? Considering all the items I was able to get for $ 80, I would have been content to just strip on down in the middle of the sales floor and try it all on.
Overall, I would recommend this location versus other locations in the City (i.e. Stonestown, Downtown, Post St.) because it’s spacious, clean, and has a decent sale selection. I left the store with a little extra spring in my step.

I came into the gap a few days ago to pick out some professional looking black pants for my first interview (ever). I had no idea how the fits worked and couldn’t find anything that looked professional.
An employee named Hannah really helped me out, she knew the exact length and size I needed in the perfect style AND gladly went to the back to dig it out from the stock pile. She was so sweet and the pants were perfect. I always get really good customer service at the GAP, but Hannah really went above and beyond for me, even when I could tell she was super busy. I did great on the interview. 5 stars for GAP and Hannah.

Gap — it’s a store with basics but overpriced unless you get them on sale. That said, hubby had paid full price for jeans and thermal tops in the past.
We do a quick round if we are on Chestnut — most times we walk out empty handed. I did find a couple tops this last visit.

This is a large-​ish store and there was a super nice guy working the counter. I picked up a couple of shirts for dirt cheap minus another 40% off. Sadly, there was no other help visible in this large store and it took me waiting in line with said shirts to find out that Gap Body was down the block and across the street.

I was in need of some basic, preppy, v-​neck sweaters for the office and after having searched high-​and-​low could not find them anywhere! All I found were big, over-​sized, chunky, itchy, ugly sweaters that were not the business. Where can I find a simple, soft, work appropriate sweater? How can it be that difficult? Then it came to me… Gap. I’ve never been a big Gap fan so I’m not sure how this idea came to me… possibly intuitively.
So I’m in the area and I head over to find me some sweaters. The staff were extremely nice and helpful. They were playing great music and there was no limit to the items you can bring in the dressing room! I found some hot pants I liked but they didn’t have them in my size, so Gap dude printed a list of the stores that carried them in my size and the quantity at each store. Thanks!
When I needed to run to an appointment yet had a few items I wanted to purchase, as well as come back to continue my shopping, another Gap dude held my items graciously for me. No attitude up in here! To top it all off, they had a great 40% off sale going on, which helped me grab 3 soft, gorgeous, just-​what-​I-​was-​looking-​for sweaters in great colors.
Now I like the Gap. Screw Zara’s itchy, choke me sweaters for higher prices. I’ll stick to Gap.

I came to Baby Gap on Saturday and experienced the worst customer service ever from a person who obviously didn’t wanna be there. You know how you usually have to fight off overly cheerful Gap people when you enter the store? Not in the Baby Gap section. This woman obviously hated her job and couldn’t even crack a smile. It wasn’t even like I asked her to do much except to ring me up and get me a gift box… wow she made it a huge deal to do her job… don’t you hate it when people b1tch about things that are part of their job?!
I still give this place 2 stars because under normal circumstances my experience at this store has been relatively good.

Ultra-​minuscule men’s selection, employees don’t exactly jump the gun to help you or to be polite.
baby gap is freaking expensive for mainstream clothing.

Really? Only 3 stars? I happen to love this location. They have the best selection of kid’s clearance clothes of all the Gaps in the city. Let me re-​phrase: They have the best selection of size XL Girls Gap Kids clothing in the city. If you wear a girl’s size XL at Gap, you know the joy of getting an adorable dress (tunic), stretch pants (leggings), top, sweater, or anything really for anywhere between $ 3.97-$ 19.97, knowing that no one will ever guess where you bought it and NO ONE will be wearing it at the office on Monday. Seriously. I am right this very second sitting at my desk, in my office (hi, boss!), wearing a very professional skirt ($ 6.97), tank top ($ 3.97), and bra ($ 10) recently purchased at this very location. Ok– so I’m wearing them with $ 800 Bottega Venetta boots, a Kate Spade bag, and a Ted Baker jacket but still…
Also love that this store has a lot of inventory. What can I say? I’m a yuppy. I’m a boring yuppy. I like boring yuppy things for really really cheap. This store is close enough to boring yuppy places for brunch on Sunday morning and boring yuppy yoga studios and boring yuppy places to drink coffee and search boring yuppy internets while gossiping with boring yuppy friends from grad school.
Yes, Gap in the Marina, you get my approval.

While the clothes and styles remain the same, and I actually kind of like Gap’s everyman/​woman look, I recently found out that we got hoodwinked at this location.
The story so far: About a year ago and a half ago, we went in and purchased a bunch of gift cards to use (some to give away and some to use for ourselves!). Just last month, I tried using one of the Gap cards and found out that it was issued with a $ 0 balance on it.
I talked to the salesperson about this, and then called some Customer Service line — both agreed that is was odd that I would keep a card with no money it, or not be asked to see if wanted to repleNish it. I was hoping that since each card has a unique serial code on it, they could track it down. I actually did this once at J. Crew, and they had no problem doing it.
Admittedly, we should have kept better receipts ourselves, and are now trying to track down the credit card statement to prove our case. It was only for $ 300 or so (as I had mentioned above, we had purchase a few of them, so wasn’t keeping track so carefully), but it’s upsetting they could hire someone who would do this; I’d like to think it was a mistake, but somehow I feel that some sales manager from this Chestnut branch is out wearing a v-​neck cardigan, a twist neck jersey, and casual cool cargo pants, courtesy of my family!