Geek Squad

Rude, stupid and useless. Made an appointment and when I arrived, spent 30 minutes with the mouth-​breathing Carlos who I watched be rude to several customers before me before he turned to me and said I could leave my computer with them for 9 days or go online for help. The staff seems to know very little about computers and even less about customer service. What a waste of money (for the coverage that NO ONE SHOULD BUY) and time.

So, while Bestbuys has delivered the monitor from our order, we also paid for installation and I’ve had a hell of time this week getting them to come in and install it.
On Monday I set up for bestbuys/​Geeksquad to come in on Wednesday morning to install our monitor.
Wednesday morning came and went and no one showed up. 2 hours on the phone and I found out they cancelled on us because we were too far out of the way for work on Wednesday and they never bothered to call us and reschedule.
The best they could do was reschedule for Feb 2^nd some time between 8am and noon, which put their service in conflict needs. They were not willing to make us first for the day. As such I arranged for another service to come in this weekend and do the installation.
I have now spent 2 hours on the phone trying to contact Best Buys/​Geek Squad to cancel the installation part of this order and have been unable to get this done. Their automated service has simply hung up on me after about 5 – 10 minutes each time and I’ve also tried contacting them via other numbers to the same effect (IE I’ve talked to other departments who in turn have forwarded me to same service that hangs up on me after putting me in on hold for 5 – 10 minutes at a time).
I would not use Geek Squad again.

Rescheduled appoint for the third time because if a part delay. Called 15 minutes before a Saturday morning appointment. Seems like they would know the part wasn’t in on Friday. Or possibly even when they ordered it.
Update: I called Josh Scholar at SF washer repair. He came out the same day. Picked up the part that the geniuses at geek squad couldn’t get for 3 weeks *the next day* and installed it. Two visits from him were less than one visit from them.
How do we go less than one star?

This Geek Squad unbelievably helpful and went above and beyond what was necessary. Would recommend to anyone.

Geeksquad is a terrible service. I was having an issue with my email. After 2 hours in the queue I was finally connected with a technician who decided to reboot my computer which then sent me to the end of queue again. I waited over 3 hours for no support. I then made an appointment and went into the SF store where I was told I would have to leave my computer for 5 – 7 days. I was furious. I left and went to a local coffee shop, met a tech guy sitting there, and he fixed things in under 5 minutes. He laughed hysterically at Geeksquads incompetence…

I received an unsolicited call from a telemarketer representing Geek Squad. When I politely explained I was busy, she hung up. I am on the government’s do not call list.

I would give them more if possible. They have serviced my computer for my mistakes and for virus, and just to speed it up. Always thorough and helpful, seldom have to leave my apartment and get great service for the price of one repair at any of the shops. $ 100 a year. Can’t beat it.
EDITED looks like San Francisco has most of the complaints. Try a warranty and go online. Easier –no standing in line and just turn computer over to the tech and go about your business. Smile.

I gave my laptop to them for replacement of left side hinge. They tried to charge me overprice and broke my screen. After waiting on the phone 15 minutes straight they hung up on me without telling anything. I called them again and made another appointment to fix their fault but their customer service employees are so careless. Now i have to replace my screen because of them and it’ll cost me probably $ 500 that it was the price i purchased for my laptop

Bought a new Dell desktop, 1 tb, stored all old files into cloud, I did a dell back-​up and lost all prgms and files. Called the Geek Squad deleted all Msft. office prgms, 3 Msft 2008, 1 other 2010. Gave me Msft. Silverlight that won’t even open. They told me I would have to find my old Msft. office disc.‘s to replace them. Of course they will sell them to me again for about $ 600. Thank’s a Lot I think I will stay away from Best Buy too. Their whole way of doing business is a fraud and should be reported to the Consumer Trade Comm.

I freaked out when my Mac got a virus, but I immediately called the Geek Squad and Ray walked me through my options. I really recommend getting the Geek Squad Protection Plan! Ray did a quick fix on my computer because I had to take a final exam on it, then he told me to drop it off when i was done with my finals. I dropped it off with Ray a couple days later and he fixed everything! My computer is working perfectly and I’m so happy! Ray was even there when I picked it up and he explained everything they did and worked on. He is fabulous and I really recommend talking to him about computer issues!

I went here with my boyfriend for his broken laptop because he had their warranty. When the worker saw the laptop she said «you know it will not be cover if you fake it». She was saying they might not even work on the laptop if they think we were faking it (like as if I broke it on purpose)… but seriously? The insurance was for accidental coverage! and well it got DROPPED! I honestly did not feel comfortable at this point (it sounded like she was accusing us) Anyways… they told me it is not repair-​able… so I was expecting them to replace the same model or refund me the price of laptop, but NO I was wrong. They ONLY refund you how much ever they think is fair.
Con: Workers love to accuse customer
AND refund you less than market price of your laptop
Btw, They will NOT work on your device if you spilled liquid even if you have their warranty.

Geek squad is a waste of money. I bought GS because I wanted to buy American. I had used IYogi before.
The only time I needed to use it was to re=arrange my new computer. I had transferred all my files on to new computer because GS won’t touch a machine they deem to be on its way out.
The worst cock up was the windows live mail. They were clueless at the store. I asked them to find me someone within any and all the company stores that had the knowledge. Of course I never heard from them again. I even have an email where they promised to call me to sort out the problem. You guessed it… they didn’t.
In order for Best buy to continue to compete they will need to offer more services.
Thereby adding value and causing more people to visit their huge, expensive stores.
Next time I will be more vigilant and read the reviews before buying. Beware the review websites… they are merely affiliates. Good bye Best buy. I will now not even buy an electronic product from your store. Like many I will buy online. If you hold shares in this company I would dump them. They will go just like Barnes and Noble etc.
Just my opinion and I’ll let people know at every opportunity.

Buy anything at Best Buy and you will be hounded to the end of your days by their Geek Squad trying to sell you bloatware you don’t need. Beware. I will not shop at Best Buy again for this reason.

I don’t know if I was the luckiest guy ever, but contrary to what all the other reviewers here, I got a good service.
I used my warranty to have my computer repaired 2 days before it expired. There were two hardware problems that needed to be fixed. They took my computer, and they returned it to my home address 8 days later (although in the beginning I had been told 2 weeks).
Positive sides:
Both of my issues were fixed
Contrary to «threats» by the clerk at the Best Buy Shop, my data was not deleted. Everything was the way I left it.
They called me once my laptop was repaired to confirm the delivery address and give me an update. Well done
Negative sides:
I had to wait almost 30 mins be able to hand over my computer, even though there was no one waiting ahead of me.
The guy who assisted me was definitely not friendly. What I hated the most was that he tried to scare me off and convince me into paying 100 bucks to pay for their data storage service to safeguard all my data. I got back-​ups of my most important files, and my two issues had nothing to do with the hard drive, but if everything had been deleted as the clerk was «suggesting» that could happen, it would have been a pain in the ass. He insisted, twice, that I was the sole responsible part if anything happened to my data. If this last paragraph hadn’t taken place, I would have given them 5 stars.
My advise: make sure you back up all your data if you hand over a computer to be repaired (that way they won’t be able to scare you off) and be patient when waiting to deliver your device. Otherwise, you should be fine. At least, I was.
Update (Nov 23^rd): 2 months after my computer was repaired, I am experiencing the same issue again with the speakers: terrible quality of sound, buzzing, like if they were burnt. The warranty has now expired. Not sure whether this is the fault of my laptop brand (HP) or the Geek Squad… hence, rating downgraded to 3 stars.

I was thinking of getting my 8 year old plasma repaired and found out they don’t work on TV’s there, but send them out to another service center in Chico. They won’t fix it if you don’t have a warranty or purchased it at Best Buy so I was shit out of luck, cause I bought it at Costco.
The saving grace was that, they accepted the 42 inch plasma for recycling and so I was able to get rid of a TV that was taking up room in the L/​R. They said it probably would cost several $ 100 to repair it and anyways I already bought a 50″ LED at Costco.

My Iphone 5 was under geek squad protection and it took more than a week just to get a refurbished iphone. The sales representatives took very long both on the phone and in person just to answer a question, and they had no idea what they were talking about when tracking when my Refurbished iphone 5 was coming in. They were extremely rude on top of not having any idea about what they were saying, so unfortunately they earn only 1 star. Very very disappointed.

DO NOT GET A WARRANTY WITH BEST BUY. This is the poorest customer service I have ever dealt with. First they screw up my replacement part for my Apple computer with the wrong part. Then they refuse to over night me the right part, so I wait another week. Then after 2 weeks without a computer, and dealing with 888bestbuy for over an hour to get it right. They send me half of an Apple power adapter and half of a white extension cord that isn’t even an Apple product. So I immediately take whatever that is to Best Buy and they replace it. Next I find out that UPS is trying to pick up the original cord they sent that was wrong and the company 888bestbuy hasn’t even sent me the return shipping label yet. So I call the idiots again and am on the phone for an hour trying to get a return shipping label. Issue still not resolved.

While their in-​home service was disappointing, their call-​center accountability was acceptable (if not Bataan-​Death-​March-​like in the number and duration of calls it took to adequately resolve my issues). I continue to dissuade people from buying Geek Squad’s product protection extended warranties, but their HQ call center was very customer-​centric in addressing my concerns.

Do not pay the money for Geek Squad for a service contract!!! They will make you take a day off of work to «analyze the problem» and then make you take another day off of work to only tell you that the «warehouse put the wrong part on the truck and that you need to take yet another day off of work» so that they can try yet again. I have lost more in vacation pay then I spent on this stupid warranty.
The internet is full of people that have had the same issue and not person writing to say how happy they are! BEWARE!!!

2^nd UPDATE:
Yes, I did end up receiving a replacement computer, but the overall experience was simply too stressful and difficult. Mind you, computer prices had dropped by 50% as the most expensive replacement was literally half the price of my original computer. Having had to deal with the Geek Squad on a subsequent issue with a Sonos Zone Player, I didn’t think it was possible to have even more discontent and anger regarding a business. The techs and Best Buy truly suck in terms of customer service and I’m amazed that they can stay in business with amazing online options.