Go Courier

As of May 26, 2010, 2 stars is the collective review ranking of Go Couriers A total of 1 review. It is sad, but accurately reflects what has gone on with the brand.
This brand took the TAG route. Close your office; have all calls answered by call center in Hayward. Lay off all of your riders, and give them the opportunity to hire up at an employee outsourcing firm. Owners stay around to assuage customers through the transition. Owners now removed from day-​to-​day operations, just deal with ruffled feathers and some collection work.
One of many such operations. There are other options in SF, namely the smaller firms that were started by the messengers who were laid off/​offered to work for the outsource company. Seek these firms out and you are supporting local owner/​operators.
Check the other review for Go for a breakdown on the outsourcing process.
–Messenger Courier Maven

I work at in an office that pretty regularly has to send small items across town. For all of 2007, Go Courier was my delivery service of choice. They made it easy, since there were just a couple of dispatchers, and they all knew their roles and what needed to be done. Life was grand.
Then, right after Christmas, I called Go for a pick-​up, but instead of the usual voices, I got someone who didn’t know who I was or what I wanted. They sounded like they were in India, with a bad connection. When I told them I needed an envelope couriered across town, they asked me if it was «bikeable». TWICE. On this planet, envelopes are generally bikeable unless they’re 8 feet long and made of solid lead. «Yeah, Go – the envelope’s bikeable.»
Go’s new bikers were OK; they picked up our packages and delivered other ones, but their new dispatchers have never seemed to catch on. They still ask me if my envelope is bikeable. They still don’t know who I am. They still don’t know where some of the biggest, busiest traffic points for deliveries are (I’m talking about ad agencies with 100 employees, and the like) without me telling them the full address.
Then today, a bike messenger was dropping off a delivery from another agency, and she asked who we used. When I told her «Go», she said «– oh yeah, I used to ride for Go. Then, the last week in December, without any warning to us, the company was sold and all of the messengers and dispatchers were fired.» She told me that many of those former Go folks got together and started their own messenger service, called «Cricket Courier». I haven’t tried them out yet, but I strongly suspect that they’re better than Go. And if her story is true, shame on Go for their despicable treatment of their employees.
Edit: I HAVE tried Cricket Courier, many times now, and I’m happy to report that it’s even better than Go! used to be, at its best. See my review for Cricket, and stop doing business with rapacious companies like the new Go!